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TABLE: CS.CSY_GROUP_RESPN_RESOL_B

Object Details

Object Name:	CSY_GROUP_RESPN_RESOL_B
Object Type:	TABLE
Owner:	CS
Subobject Name:
Status:	VALID

This table store Service Request Resolution quality summary for agent groups

Storage Details

Tablespace:	APPS_TS_TX_DATA
PCT Free:	10
PCT Used:

Indexes

Index	Type	Uniqueness	Tablespace	Column
CSY_GROUP_RESPN_RESOL_B_U1	NORMAL	UNIQUE	APPS_TS_TX_IDX	PERIOD_TYPE PERIOD_NAME INCIDENT_SEVERITY_ID OWNER_GROUP_ID

Columns

Name	Datatype	Length	Mandatory	Comments
PERIOD_TYPE	VARCHAR2	(30)	Yes	Period Type for the report
PERIOD_NAME	VARCHAR2	(80)	Yes	Name of the period
INCIDENT_SEVERITY_ID	NUMBER		Yes	Service request severity
OWNER_GROUP_ID	NUMBER		Yes	Group id of the SR owner
TOTAL_RESPONSE_TIME	NUMBER			total response time of the group
TOTAL_SR_RESPONDED	NUMBER			Total Sr responded by the group
TOTAL_RESP_SLA_MISSED	NUMBER			Total SLS response miseed by group
TOTAL_AGENT_WAIT	NUMBER			Group agent wait time
TOTAL_OTHERS_WAIT	NUMBER			Others wait time on the group
TOTAL_RESOLVE_TIME	NUMBER			Total Resolve tiem by the group
TOTAL_SR_RESOLVED	NUMBER			Total number of SR resolved by the group
TOTAL_WAIT_AGENT	NUMBER			Total wait time on agent of the group
TOTAL_WAIT_SUPPORT	NUMBER			Total wait time on support
TOTAL_WAIT_INTERNAL	NUMBER			total internal wait time
TOTAL_WAIT_EXTERNAL	NUMBER			Total External wait time
TOTAL_WAIT_CUSTOMER	NUMBER			Total Wait on customer
TOTAL_RESL_SLA_MISSED	NUMBER			Total SLS resolution missed
BEGINNING_BACKLOG	NUMBER			Backlog start time
ENDING_BACKLOG	NUMBER			Backlog end time
TOTAL_SR_ASSIGNED	NUMBER			Total SR assigned to the group
TOTAL_SR_REASSIGNED_TO_OTHERS	NUMBER			Total SR reassigned to others

Query Text

Cut, paste (and edit) the following text to query this object:


SELECT PERIOD_TYPE
,      PERIOD_NAME
,      INCIDENT_SEVERITY_ID
,      OWNER_GROUP_ID
,      TOTAL_RESPONSE_TIME
,      TOTAL_SR_RESPONDED
,      TOTAL_RESP_SLA_MISSED
,      TOTAL_AGENT_WAIT
,      TOTAL_OTHERS_WAIT
,      TOTAL_RESOLVE_TIME
,      TOTAL_SR_RESOLVED
,      TOTAL_WAIT_AGENT
,      TOTAL_WAIT_SUPPORT
,      TOTAL_WAIT_INTERNAL
,      TOTAL_WAIT_EXTERNAL
,      TOTAL_WAIT_CUSTOMER
,      TOTAL_RESL_SLA_MISSED
,      BEGINNING_BACKLOG
,      ENDING_BACKLOG
,      TOTAL_SR_ASSIGNED
,      TOTAL_SR_REASSIGNED_TO_OTHERS
FROM CS.CSY_GROUP_RESPN_RESOL_B;

Dependencies

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CS.CSY_GROUP_RESPN_RESOL_B does not reference any database object

CS.CSY_GROUP_RESPN_RESOL_B is referenced by following:

CS: CSY_GROUP_RESPN_RESOL_B#