APPS.CCT_ROUTINGACTIVITIES_PUB dependencies on CCT_SERVERGROUPROUTING_PUB

Line 836: CCT_SERVERGROUPROUTING_PUB.Get_Srv_Group_From_MCMID

832: itemtype,itemkey,'MCM_ID' );
833:
834: IF (l_MCM_ID IS NOT NULL) THEN
835: l_SrvGroup :=
836: CCT_SERVERGROUPROUTING_PUB.Get_Srv_Group_From_MCMID
837: ( p_MCMID => l_MCM_ID ) ;
838:
839: IF (l_SrvGroup IS NOT NULL) THEN
840: l_resultcode := CCT_RoutingWorkflow_UTL.Get_Result_Code(

Line 904: l_num_agents := CCT_SERVERGROUPROUTING_PUB.Get_agents_logged_in(

900: return;
901: END IF;
902:
903: -- call CCT API
904: l_num_agents := CCT_SERVERGROUPROUTING_PUB.Get_agents_logged_in(
905: l_MCM_ID, l_agents_tbl);
906: IF (l_num_agents = 0) THEN
907: return;
908: END IF;

Line 1426: CCT_SERVERGROUPROUTING_PUB.Get_AppForClassification(l_classification

1422: itemtype, itemkey, 'OCCTMEDIATYPE');
1423: l_Classification := WF_ENGINE.GetItemAttrText(
1424: itemtype, itemkey, 'OCCTCLASSIFICATION');
1425: If ((l_mediaType is not null) AND (l_classification is not null)) THEN
1426: CCT_SERVERGROUPROUTING_PUB.Get_AppForClassification(l_classification
1427: ,l_mediaType
1428: ,l_appID
1429: ,l_appName);
1430: If (l_appName is not Null) Then