1 PACKAGE CS_ServiceRequest_PUB AUTHID CURRENT_USER AS
2 /* $Header: cspsrs.pls 120.16.12020000.3 2013/01/30 05:45:23 lkullamb ship $ */
3 /*#
4 * You can use this public interface to create and update a service request.
5 * This interface applies to all service request business rules.
6 *
7 * @rep:scope public
8 * @rep:product CS
9 * @rep:displayname Service Request Processing
10 * @rep:lifecycle active
11 * @rep:compatibility S
12 * @rep:category BUSINESS_ENTITY CS_SERVICE_REQUEST
13 */
14
15 /**** Above text has been added to enable the integration repository to extract the data from
16 the source code file and populate the integration repository schema so that the interfaces
17 defined in this package appears in the integration repository.
18 ****/
19
20 TYPE notes_rec IS RECORD (
21 NOTE VARCHAR2(2000) := FND_API.G_MISS_CHAR,
22 NOTE_DETAIL VARCHAR2(32767) := FND_API.G_MISS_CHAR,
23 NOTE_TYPE VARCHAR2(240) := FND_API.G_MISS_CHAR,
24 NOTE_CONTEXT_TYPE_01 VARCHAR2(30) := FND_API.G_MISS_CHAR,
25 NOTE_CONTEXT_TYPE_ID_01 NUMBER := FND_API.G_MISS_NUM,
26 NOTE_CONTEXT_TYPE_02 VARCHAR2(30) := FND_API.G_MISS_CHAR,
27 NOTE_CONTEXT_TYPE_ID_02 NUMBER := FND_API.G_MISS_NUM,
28 NOTE_CONTEXT_TYPE_03 VARCHAR2(30) := FND_API.G_MISS_CHAR,
29 NOTE_CONTEXT_TYPE_ID_03 NUMBER := FND_API.G_MISS_NUM
30
31 );
32 TYPE notes_table IS TABLE OF notes_rec INDEX BY BINARY_INTEGER;
33
34 -----------------------------------------------------------------------
35 -- Start of comments
36 -- Record Type : notes_rec
37 -- Description : Holds the Notes attributes for the
38 -- Creating records in JTF_NOTES_B
39 -- Fields :
40
41 -- NOTE OPTIONAL
42
43 -- NOTE_DETAIL OPTIONAL
44
45 -- NOTE_TYPE OPTIONAL
46 -- VAlid values are SR_PROBLEM and SR_RESOLUTION
47
48 -- NOTE_CONTEXT_TYPE_01 OPTIONAL
49 -- VAlid value is 'SR'
50
51 -- NOTE_CONTEXT_TYPE_ID_01 OPTIONAL
52 -- VAlid incident_id from cs_incidents_all_b
53
54 -- NOTE_CONTEXT_TYPE_02
55 -- VAlid value is 'SR'
56
57 -- NOTE_CONTEXT_TYPE_ID_02
58 -- VAlid incident_id from cs_incidents_all_b
59
60 -- NOTE_CONTEXT_TYPE_03
61 -- VAlid value is 'SR'
62
63
64 -- NOTE_CONTEXT_TYPE_ID_03
65 -- VAlid incident_id from cs_incidents_all_b
66 -------------------------------------------------------------------
67
68 --
69 --This table will hold the contacts and contact information
70 --for a Service Request customer
71 --
72 TYPE contacts_rec IS RECORD (
73 SR_CONTACT_POINT_ID NUMBER := FND_API.G_MISS_NUM,
74 PARTY_ID NUMBER := FND_API.G_MISS_NUM,
75 CONTACT_POINT_ID NUMBER := FND_API.G_MISS_NUM,
76 CONTACT_POINT_TYPE VARCHAR2(30) := FND_API.G_MISS_CHAR,
77 PRIMARY_FLAG VARCHAR2(1) := FND_API.G_MISS_CHAR,
78 CONTACT_TYPE VARCHAR2(30) := FND_API.G_MISS_CHAR,
79 party_role_code VARCHAR2(30) := FND_API.G_MISS_CHAR,
80 start_date_active DATE := FND_API.G_MISS_DATE,
81 end_date_active DATE := FND_API.G_MISS_DATE
82 );
83
84 TYPE contacts_table IS TABLE OF contacts_rec INDEX BY BINARY_INTEGER;
85
86 -----------------------------------------------------------------------
87 -- Start of comments
88 -- Record Type : contacts_rec
89 -- Description : Holds the Contacts attributes for the
90 -- Creating records in CS_HZ_SR_CONTACT_POINTS
91 -- Fields :
92 --
93 -- sr_contact_point_id OPTIONAL
94 -- can be specified only if you waNt to update an existing
95 -- record(when called from Update_ServiceRequest API)
96
97 -- party_id REQUIRED
98 -- Valid party id from HZ_PARTIES
99
100 -- contact_point_id OPTIONAL
101 -- VAlid contact_point_id from HZ_CONTACT_POINTS
102
103 -- contact_point_type OPTIONAL
104 -- From AR_LOOKUPS where lookup_type = 'COMMUNICATION_TYPE'
105 -- and 'PHONE_LINE_TYPE'
106
107 -- primary_flag OPTIONAL
108 -- At least one record in the table should have this flag set to Y
109
110 -- contact_type REQUIRED
111 -- Valid values are 'PERSON" and 'EMPLOYEE'
112
113 --------------------------------------------------------
114
115 TYPE service_request_rec_type IS RECORD (
116 request_date DATE,
117 type_id NUMBER,
118 type_name VARCHAR2(30),
119 status_id NUMBER,
120 status_name VARCHAR2(30),
121 severity_id NUMBER,
122 severity_name VARCHAR2(30),
123 urgency_id NUMBER,
124 urgency_name VARCHAR2(30),
125 closed_date DATE,
126 owner_id NUMBER,
127 owner_group_id NUMBER,
128 publish_flag VARCHAR2(1),
129 summary VARCHAR2(240),
130 caller_type VARCHAR2(30),
131 customer_id NUMBER,
132 customer_number VARCHAR2(30),
133 employee_id NUMBER,
134 employee_number VARCHAR2(30),
135 verify_cp_flag VARCHAR2(1),
136 customer_product_id NUMBER,
137 platform_id NUMBER,
138 platform_version VARCHAR2(250),
139 db_version VARCHAR2(250),
140 platform_version_id NUMBER,
141 cp_component_id NUMBER,
142 cp_component_version_id NUMBER,
143 cp_subcomponent_id NUMBER,
144 cp_subcomponent_version_id NUMBER,
145 language_id NUMBER,
146 language VARCHAR2(4),
147 cp_ref_number NUMBER, -- 3840658
148 inventory_item_id NUMBER,
149 inventory_item_conc_segs VARCHAR2(800),
150 inventory_item_segment1 VARCHAR2(200),
151 inventory_item_segment2 VARCHAR2(200),
152 inventory_item_segment3 VARCHAR2(200),
153 inventory_item_segment4 VARCHAR2(200),
154 inventory_item_segment5 VARCHAR2(200),
155 inventory_item_segment6 VARCHAR2(200),
156 inventory_item_segment7 VARCHAR2(200),
157 inventory_item_segment8 VARCHAR2(200),
158 inventory_item_segment9 VARCHAR2(200),
159 inventory_item_segment10 VARCHAR2(200),
160 inventory_item_segment11 VARCHAR2(200),
161 inventory_item_segment12 VARCHAR2(200),
162 inventory_item_segment13 VARCHAR2(200),
163 inventory_item_segment14 VARCHAR2(200),
164 inventory_item_segment15 VARCHAR2(200),
165 inventory_item_segment16 VARCHAR2(200),
166 inventory_item_segment17 VARCHAR2(200),
167 inventory_item_segment18 VARCHAR2(200),
168 inventory_item_segment19 VARCHAR2(200),
169 inventory_item_segment20 VARCHAR2(200),
170 inventory_item_vals_or_ids VARCHAR2(1),
171 inventory_org_id NUMBER,
172 current_serial_number VARCHAR2(30),
173 original_order_number NUMBER,
174 purchase_order_num VARCHAR2(50),
175 problem_code VARCHAR2(50),
176 exp_resolution_date DATE,
177 install_site_use_id NUMBER,
178 request_attribute_1 VARCHAR2(150),
179 request_attribute_2 VARCHAR2(150),
180 request_attribute_3 VARCHAR2(150),
181 request_attribute_4 VARCHAR2(150),
182 request_attribute_5 VARCHAR2(150),
183 request_attribute_6 VARCHAR2(150),
184 request_attribute_7 VARCHAR2(150),
185 request_attribute_8 VARCHAR2(150),
186 request_attribute_9 VARCHAR2(150),
187 request_attribute_10 VARCHAR2(150),
188 request_attribute_11 VARCHAR2(150),
189 request_attribute_12 VARCHAR2(150),
190 request_attribute_13 VARCHAR2(150),
191 request_attribute_14 VARCHAR2(150),
192 request_attribute_15 VARCHAR2(150),
193 request_context VARCHAR2(30),
194 external_attribute_1 VARCHAR2(150),
195 external_attribute_2 VARCHAR2(150),
196 external_attribute_3 VARCHAR2(150),
197 external_attribute_4 VARCHAR2(150),
198 external_attribute_5 VARCHAR2(150),
199 external_attribute_6 VARCHAR2(150),
200 external_attribute_7 VARCHAR2(150),
201 external_attribute_8 VARCHAR2(150),
202 external_attribute_9 VARCHAR2(150),
203 external_attribute_10 VARCHAR2(150),
204 external_attribute_11 VARCHAR2(150),
205 external_attribute_12 VARCHAR2(150),
206 external_attribute_13 VARCHAR2(150),
207 external_attribute_14 VARCHAR2(150),
208 external_attribute_15 VARCHAR2(150),
209 external_context VARCHAR2(30),
210 bill_to_site_use_id NUMBER,
211 bill_to_contact_id NUMBER,
212 ship_to_site_use_id NUMBER,
213 ship_to_contact_id NUMBER,
214 resolution_code VARCHAR2(50),
215 act_resolution_date DATE,
216 public_comment_flag VARCHAR2(1),
217 parent_interaction_id NUMBER,
218 contract_service_id NUMBER,
219 contract_service_number VARCHAR2(150),
220 contract_id NUMBER,
221 project_number VARCHAR2(120),
222 qa_collection_plan_id NUMBER,
223 account_id NUMBER,
224 resource_type VARCHAR2(30),
225 resource_subtype_id NUMBER,
226 cust_po_number VARCHAR2(50),
227 cust_ticket_number VARCHAR2(50),
228 sr_creation_channel VARCHAR2(50),
229 obligation_date DATE,
230 time_zone_id NUMBER,
231 time_difference NUMBER,
232 site_id NUMBER,
233 customer_site_id NUMBER,
234 territory_id NUMBER,
235 initialize_flag VARCHAR2(1),
236 cp_revision_id NUMBER,
237 inv_item_revision VARCHAR2(240),
238 inv_component_id NUMBER,
239 inv_component_version VARCHAR2(90),
240 inv_subcomponent_id NUMBER,
241 inv_subcomponent_version VARCHAR2(90),
242 ------jngeorge---------------07/12/01
243 tier VARCHAR2(250),
244 tier_version VARCHAR2(250),
245 operating_system VARCHAR2(250),
246 operating_system_version VARCHAR2(250),
247 database VARCHAR2(250),
248 cust_pref_lang_id NUMBER,
249 category_id NUMBER,
250 group_type VARCHAR2(30),
251 group_territory_id NUMBER,
252 inv_platform_org_id NUMBER,
253 component_version VARCHAR2(3),
254 subcomponent_version VARCHAR2(3),
255 product_revision VARCHAR2(240),
256 comm_pref_code VARCHAR2(30),
257 ---- Added for Post 11.5.6 Enhancement
258 cust_pref_lang_code VARCHAR2(4),
259 -- Changed the width from 10 to 30 for last_update_channel for bug 2688856
260 -- shijain 3rd dec 2002
261 last_update_channel VARCHAR2(30),
262 category_set_id NUMBER,
263 external_reference VARCHAR2(30),
264 system_id NUMBER,
265 ------jngeorge---------------07/12/01
266 error_code VARCHAR2(250),
267 incident_occurred_date DATE,
268 incident_resolved_date DATE,
269 inc_responded_by_date DATE,
270 resolution_summary VARCHAR2(250),
271 incident_location_id NUMBER,
272 incident_address VARCHAR2(960),
273 incident_city VARCHAR2(60),
274 incident_state VARCHAR2(60),
275 incident_country VARCHAR2(60),
276 incident_province VARCHAR2(60),
277 incident_postal_code VARCHAR2(60),
278 incident_county VARCHAR2(60),
279 -- Added by siahmed for 12.1.2 enhancement
280 site_number VARCHAR2(30) DEFAULT NULL,
281 site_name VARCHAR2(240) DEFAULT NULL,
282 addressee VARCHAR2(150) DEFAULT NULL,
283 -- Added for Enh# 2216664
284 owner VARCHAR2(360),
285 group_owner VARCHAR2(60),
286 -- Added for Credit Card ER# 2255263 (UI ER#2208078)
287 cc_number VARCHAR2(48),
288 cc_expiration_date DATE,
289 cc_type_code VARCHAR(30),
290 cc_first_name VARCHAR(250),
291 cc_last_name VARCHAR(250),
292 cc_middle_name VARCHAR(250),
293 cc_id NUMBER ,
294 bill_to_account_id NUMBER, -- ER# 2433831
295 ship_to_account_id NUMBER, -- ER# 2433831
296 customer_phone_id NUMBER, -- ER# 2463321
297 customer_email_id NUMBER, -- ER# 2463321
298 -- Added for source changes for 1159 by shijain oct 11 2002
299 creation_program_code VARCHAR2(30),
300 last_update_program_code VARCHAR2(30),
301 -- Bill_to_party, ship_to_party
302 bill_to_party_id NUMBER,
303 ship_to_party_id NUMBER,
304 -- Conc request related fields
305 program_id NUMBER,
306 program_application_id NUMBER,
307 conc_request_id NUMBER, -- Renamed so that it doesn't clash with SR id
308 program_login_id NUMBER,
309 -- Bill_to_site, ship_to_site
310 bill_to_site_id NUMBER,
311 ship_to_site_id NUMBER,
312 -- Added address related columns by shijain 4th dec 2002
313 incident_point_of_interest Varchar2(240) ,
314 incident_cross_street Varchar2(240) ,
315 incident_direction_qualifier Varchar2(30),
316 incident_distance_qualifier Varchar2(240) ,
317 incident_distance_qual_uom Varchar2(30),
318 incident_address2 Varchar2(240) ,
319 incident_address3 Varchar2(240),
320 incident_address4 Varchar2(240) ,
321 incident_address_style Varchar2(30),
322 incident_addr_lines_phonetic Varchar2(560) ,
323 incident_po_box_number Varchar2(50) ,
324 incident_house_number Varchar2(50),
325 incident_street_suffix Varchar2(50) ,
326 incident_street Varchar2(150),
327 incident_street_number Varchar2(50) ,
328 incident_floor Varchar2(50) ,
329 incident_suite Varchar2(50) ,
330 incident_postal_plus4_code Varchar2(30) ,
331 incident_position Varchar2(50) ,
332 incident_location_directions Varchar2(640),
333 incident_location_description Varchar2(2000) ,
334 install_site_id NUMBER,
335 ------anmukher---------------07/31/03
336 -- Added for CMRO-EAM project of Release 11.5.10
337 item_serial_number VARCHAR2(30),
338 owning_department_id NUMBER,
339 -- Added for Misc ERs project of Release 11.5.10
340 -- Changed the default value to 'HZ_LOCATION' --anmukher --09/05/03
341 incident_location_type VARCHAR2(30) Default 'HZ_LOCATION' ,
342 coverage_type VARCHAR2(30), -- Addedd on 09/09/03 spusegao
343 maint_organization_id NUMBER,
344 creation_date DATE,
345 created_by NUMBER,
346 -- Credit Card 9358401
347 instrument_payment_use_id NUMBER,
348 --create for integration with oracle projects
349 project_id NUMBER DEFAULT FND_API.G_MISS_NUM,
350 project_task_id NUMBER DEFAULT FND_API.G_MISS_NUM,
351 expenditure_org_id NUMBER DEFAULT FND_API.G_MISS_NUM,
352 --14004721 . Additional SLA dates
353 sla_date_1 DATE,
354 sla_date_2 DATE,
355 sla_date_3 DATE,
356 sla_date_4 DATE,
357 sla_date_5 DATE,
358 sla_date_6 DATE,
359 sla_duration_1 NUMBER,
360 sla_duration_2 NUMBER,
361 --15995804. Add price_list_header_id
362 price_list_header_id NUMBER
363 );
364
365 ----------anmukher--------------07/31/03
366 -- Added new record type for OUT parameters of Create API
367 -- so that future overloading of the API can be avoided
368 TYPE sr_create_out_rec_type IS RECORD
369 (
370 request_id NUMBER,
371 request_number VARCHAR2(64),
372 interaction_id NUMBER,
373 workflow_process_id NUMBER,
374 individual_owner NUMBER,
375 group_owner NUMBER,
376 individual_type VARCHAR2(30),
377 auto_task_gen_status VARCHAR2(3),
378 auto_task_gen_attempted BOOLEAN Default FALSE,
379 field_service_task_created BOOLEAN,
380 contract_service_id NUMBER,
381 resolve_by_date DATE,
382 respond_by_date DATE,
383 resolved_on_date DATE,
384 responded_on_date DATE,
385 --added by siahmed for 12.1.2 project
386 incident_location_id NUMBER
387 );
388
389 -- Added new record type for OUT parameters of Update API
390 -- so that future overloading of the API can be avoided
391 TYPE sr_update_out_rec_type IS RECORD
392 ( interaction_id NUMBER
393 , workflow_process_id NUMBER
394 , individual_owner NUMBER
395 , group_owner NUMBER
396 , individual_type VARCHAR2(30)
397 , resolved_on_date DATE
398 , responded_on_date DATE
399 , status_id NUMBER
400 , close_date DATE
401 --added by siahmed for 12.1.2 project
402 , incident_location_id NUMBER
403 );
404
405 -- Added a new record structure for extensible attributes header information
406 -- R12 functionality
407 -----------------------------------------------------------------------
408 -- Start of comments
409 -- Record Type : ext_attr_grp_rec_type
410 -- Description : Holds the Attribute Group, Primary Keys and context information for
411 -- a business object
412 -- Fields :
413 --
414 -- Row_identifier REQUIRED
415 -- is the unique numeric identifier for this attribute
416 -- group row within a set of rows to be processed; no two EXT_ATTR_GRP_REC_TYPE
417 -- elements in any single API call can share the same ROW_IDENTIFIER value.
418
419 -- pk_column_1 REQUIRED
420 -- Primary Key Identifier 1: This column maps to INCIDENT_ID in the CS_INCIDENTS_ALL_B for both
421 -- Service Request and Party Roles Extensible Attributes implementation
422
423 -- pk_column_2 OPTIONAL
424 -- Primary Key Identifier 2: This column maps to PARTY_ID in the CS_SHZ_SR_CONTACT_POINTS table.
425 -- This should be null for Service Request Extensible Attributes.
426 -- This is REQUIRED for Party Roles Extensible Attributes.
427
428 -- pk_column_3 OPTIONAL
429 -- Primary Key Identifier 3: This column maps to CONTACT_TYPE in the CS_SHZ_SR_CONTACT_POINTS table.
430 -- This should be null for Service Request Extensible Attributes.
431 -- This is REQUIRED for Party Roles Extensible Attributes.
432
433 -- pk_column_4 OPTIONAL
434 -- Primary Key Identifier 4: This column maps to PARTY_ROLE_CODE in the CS_SHZ_SR_CONTACT_POINTS table.
435 -- This should be null for Service Request Extensible Attributes.
436 -- This is REQUIRED for Party Roles Extensible Attributes.
437
438 -- pk_column_5 OPTIONAL
439 -- Primary Key Identifier 5: This column is for future use. Currently it is not mapped to any Primary Key Identifier.
440
441 -- context REQUIRED
442 -- This is the classification for the business object:
443 -- For Service Request Business Object valid values are -1 or a valid SR Type ID
444 -- For Party Roles Business Object valid value a valid Party Role Code
445
446 -- object_name REQUIRED
447 -- Object Name for Object from FND_OBJECTS table
448 -- For Service Request Business Object valid value is 'CS_SR'
449 -- For Party Roles Business Object valid value is 'CS_PR'
450
451 -- attr_group_id OPTIONAL
452 -- Numeric Identifier for Attribute Group. This is required for both the SR and PR Extensible Attributes implementation.
453 -- This is REQUIRED if the composite key comprising of attr_group_app_id, attr_group_type, attr_group_name IS NULL.
454
455 -- attr_group_app_id OPTIONAL
456 -- The value for this is 170 for the Service Request Module. REQUIRED if attribute_group_id is NULL.
457
458 -- attr_group_type OPTIONAL
459 -- This is the descriptive flex seeded for implementing Extensible Attributes. REQUIRED if attribute_group_id is NULL.
460 -- Service Request Extensible Attributes this value equals 'CS_SR_CONTEXT'
461 -- Party Roles Extensible Attributes this value equals 'CS_PR_CONTEXT'
462
463 -- attr_group_name OPTIONAL
464 -- This is a unique name for the attribute group. REQUIRED if attribute_group_id is NULL.
465
466 -- attr_group_disp_name REQUIRED
467 -- This is the Attrbute Group Display (or user friendly) name.
468
469 -- mapping_req OPTIONAL
470 -- If the attributes sent through the attributes child table uses database columns instead of attribute_name then
471 -- this flag should be set to 'Y', else this flag should be 'N'.
472
473 -- operation REQUIRED
474 -- Valid operations are 'CREATE', 'UPDATE'. The 'DELETE' operation is only handled through the HTML Service UI
475
476 --------------------------------------------------------
477
478 TYPE EXT_ATTR_GRP_REC_TYPE IS RECORD
479 ( row_identifier number
480 , pk_column_1 varchar2(150)
481 , pk_column_2 varchar2(150)
482 , pk_column_3 varchar2(150)
483 , pk_column_4 varchar2(150)
484 , pk_column_5 varchar2(150)
485 , context varchar2(150)
486 , object_name varchar2(30)
487 , attr_group_id number
488 , attr_group_app_id number
489 , attr_group_type varchar2(40)
490 , attr_group_name varchar2(30)
491 , attr_group_disp_name varchar2(150)
492 , mapping_req varchar2(1)
493 , operation varchar2(30)
494 );
495
496 TYPE EXT_ATTR_GRP_TBL_TYPE IS TABLE OF EXT_ATTR_GRP_REC_TYPE INDEX BY BINARY_INTEGER;
497
498
499 -- Added a new record structure for extensible attributes child information
500 -- R12 functionality
501 -----------------------------------------------------------------------
502 -- Start of comments
503 -- Record Type : EXT_ATTR_REC_TYPE
504 -- Description : This record structure holds data for one attribute in an attribute group row
505 -- Fields :
506 --
507 -- Row_identifier REQUIRED
508 -- This is a foriegn key that associates the Attribute Group in the EXT_ATTR_GRP_REC_TYPE structure to the Attribute in
509 -- the EXT_ATTR_REC_TYPE structure .
510
511 -- Column_name OPTIONAL
512 -- This maps top the database column name that is setup for the attribute being passed. If the user is using
513 -- this column to pass attribute information to Service then the MAPPING_REQ in the EXT_ATTR_GRP_REC_TYPE structure needs to be set to 'Y'
514 -- This is REQUIRED if Attr_Name is NULL
515
516 -- Attr_name OPTIONAL
517 -- This holds the internal name of the attribute. This is REQUIRED if Column_name is NULL.
518
519 -- ATTR_DISP_NAME OPTIONAL
520 -- This holds the display value or user friendly name of the Attribute
521
522 -- ATTR_VALUE_STR OPTIONAL
523 -- The value being passed for the attribute is stored in ATTR_VALUE_STR if
524 -- the attribute is a string. This attribute is mutually exclusive to ATTR_VALUE_NUM,
525 -- ATTR_VALUE_DATE, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
526
527 -- ATTR_VALUE_NUM OPTIONAL
528 -- The value being passed for the attribute is stored in ATTR_VALUE_NUM if
529 -- the attribute is a Number. This attribute is mutually exclusive to ATTR_VALUE_STR,
530 -- ATTR_VALUE_DATE, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
531
532 -- ATTR_VALUE_DATE OPTIONAL
533 -- The value being passed for the attribute is stored in ATTR_VALUE_DATE if
534 -- the attribute is a Date. This attribute is mutually exclusive to ATTR_VALUE_NUM,
535 -- ATTR_VALUE_STR, ATTR_VALUE_DISPLAY. At any time only one of these fields should be populated
536
537
538 -- ATTR_VALUE_DISPLAY OPTIONAL
539 -- The value being passed for the attribute is stored in ATTR_VALUE_DISPLAY
540 -- if the attribute has a value set with distinct internal and display values
541 -- This attribute is mutually exclusive to ATTR_VALUE_NUM, ATTR_VALUE_DATE, ATTR_VALUE_STR.
542 -- At any time only one of these fields should be populated
543
544
545 -- ATTR_UNIT_OF_MEASURE OPTIONAL
546 -- If the attribute is a number that has a Unit of Measure class associated
547 -- with it, ATTR_UNIT_OF_MEASURE stores the UOM Code for the Unit of Measure
548 -- in which the attribute's value will be displayed; however, the value
549 -- itself will always be passed in ATTR_VALUE_NUM in the base units for
550 -- the Unit of Measure class, not in the display units (unless they happen
551 -- to be the same). For example, consider an attribute whose Unit of
552 -- Measure class is Length (a UOM Class whose base unit we will assume for
553 -- this example to be Centimeters). If the caller wants data for this
554 -- attribute to be displayed in Feet (assuming its UOM_CODE is 'FT'),
555 -- then ATTR_UNIT_OF_MEASURE should be passed with 'FT'; however, no
556 -- matter in what unit the caller wants to display this attribute, the
557 -- value in ATTR_VALUE_NUM will always be the attribute's value as
558 -- expressed in Centimeters.
559
560 --------------------------------------------------------
561
562 TYPE EXT_ATTR_REC_TYPE IS RECORD
563 (row_identifier number
564 , column_name varchar2(30)
565 , attr_name varchar2(150)
566 , attr_disp_name varchar2(150)
567 , attr_value_str varchar2(4000)
568 , attr_value_num number
569 , attr_value_date date
570 , attr_value_display varchar2(4000)
571 , attr_unit_of_measure varchar2(3)
572 );
573
574 TYPE EXT_ATTR_TBL_TYPE IS TABLE OF EXT_ATTR_REC_TYPE INDEX BY BINARY_INTEGER;
575
576
577 -- Added new table type for Security project of 11.5.10 --anmukher --08/18/03
578 -- This table type will be used to pass in and receive a table of resource IDs
579 -- in the new security procedure Validate_Resource
580
581 TYPE Resource_Validate_Tbl_Type IS TABLE OF NUMBER
582 INDEX BY BINARY_INTEGER;
583
584 PROCEDURE initialize_rec(
585 p_sr_record IN OUT NOCOPY service_request_rec_type
586 );
587
588 -- Added for Credit Card ER# 2255263 (UI ER#2208078)
589 -- Added for encoding/decoding in Base64. Used for Credit Card
590 -- encoding / decoding
591
592 TYPE vc2_table IS TABLE OF VARCHAR2(1) INDEX BY BINARY_INTEGER;
593 map vc2_table;
594
595 --start changes for get sr type changes for 12.2
596
597 TYPE GET_SR_REC IS RECORD (
598 Incident_id cs_incidents_all_b.incident_id%TYPE ,
599 Incident_number cs_incidents_all_b.incident_number%TYPE ,
600 incident_type_id cs_incidents_all_b.incident_type_id%TYPE ,
601 incident_type cs_incident_types_tl.name%TYPE ,
602 incident_status_id cs_incidents_all_b.incident_status_id%TYPE ,
603 Incident_status cs_incident_statuses_tl.name%TYPE ,
604 incident_severity_id cs_incidents_all_b.incident_severity_id%TYPE ,
605 Incident_severity cs_incident_severities_tl.name%TYPE ,
606 Sev_importance_level cs_incident_severities_b.importance_level%TYPE ,
607 incident_urgency_id cs_incidents_all_b.incident_urgency_id%TYPE ,
608 Incidient_Urgency cs_incident_urgencies_tl.name%TYPE ,
609 SR_Group_Id cs_incidents_all_b.owner_group_id%TYPE ,
610 SR_Group jtf_rs_groups_tl.group_name%TYPE ,
611 SR_Owner_id cs_incidents_all_b.incident_owner_id%TYPE ,
612 SR_owner jtf_rs_resource_extns_tl.resource_name%TYPE ,
613 Problem_Code_id cs_incidents_all_b.problem_code%TYPE ,
614 Problem_Code FND_LOOKUP_VALUES.meaning%TYPE ,
615 Resolution_Code_id cs_incidents_all_b.resolution_code%TYPE ,
616 Resolution_Code FND_LOOKUP_VALUES.meaning%TYPE ,
617 Publish_Flag cs_incidents_all_b.publish_flag%TYPE ,
618 SR_Creation_Channel FND_LOOKUP_VALUES.meaning%TYPE ,
619 Summary cs_incidents_all_tl.summary%TYPE ,
620 Resolution_Summary cs_incidents_all_tl.resolution_summary%TYPE ,
621 Created_By fnd_user.user_name%TYPE ,
622 Contact_Party_id cs_hz_sr_contact_points.party_id%TYPE ,
623 Contact_Type FND_LOOKUP_VALUES.meaning%TYPE ,
624 --special case
625 Contact_Name hz_parties.party_name%TYPE ,
626 Time_Zone_Id cs_incidents_all_b.time_zone_id%TYPE ,
627 Time_Zone_Name hz_timezones.global_timezone_name%TYPE ,
628 Customer_ID cs_incidents_all_b.customer_id%TYPE ,
629 Customer_Number hz_parties.party_number%TYPE ,
630 Customer_Name hz_parties.party_name%TYPE ,
631 Account_Id cs_incidents_all_b.account_id%TYPE ,
632 Account_Number hz_cust_accounts.account_number%TYPE ,
633 Inventory_item_id cs_incidents_all_b.inventory_item_id%TYPE ,
634 Product mtl_system_items_b_kfv.concatenated_segments%TYPE ,
635 Product_Description mtl_system_items_tl.description%TYPE ,
636 creation_date cs_incidents_all_b.incident_date%TYPE ,
637 last_update_date cs_incidents_all_b.incident_last_modified_date%TYPE ,
638 Incident_date cs_incidents_all_b.incident_occurred_date%TYPE ,
639 Close_date cs_incidents_all_b.close_date%TYPE ,
640 Date_Resolved cs_incidents_all_b.incident_resolved_date%TYPE ,
641 Expected_Reaction_Date cs_incidents_all_b.obligation_date%TYPE ,
642 Expected_Resolution_Date cs_incidents_all_b.expected_resolution_date%TYPE ,
643 Date_First_Reacted cs_incidents_all_b.inc_responded_by_date%TYPE ,
644 Actual_Resolution_Date cs_incidents_all_b.actual_resolution_date%TYPE ,
645 Status_Sort_order cs_incident_statuses_b.sort_order%TYPE ,
646 Status_Flag_Code cs_incidents_all_b.status_flag%TYPE ,
647 Inc_Responded_By_Date cs_incidents_all_b.inc_responded_by_date%TYPE ,
648 Created_By_Id cs_incidents_all_b.created_by%TYPE ,
649 Customer_Product_Id cs_incidents_all_b.customer_product_id%TYPE ,
650 Organization_Id cs_incidents_all_b.org_id%TYPE ,
651 Inventory_Org_id cs_incidents_all_b.inv_organization_id%TYPE ,
652 customer_phone hz_parties.primary_phone_number%TYPE ,
653 Customer_Email hz_parties.email_address%TYPE ,
654 Contract_Number okc_k_headers_all_b.contract_number%TYPE ,
655 Contract_Service_Description mtl_system_items_b.description%TYPE ,
656 Contract_Coverage_Description okc_k_lines_tl.item_description%TYPE ,
657 Customer_Type FND_LOOKUP_VALUES.meaning%TYPE ,
658 Contact_Phone_Number per_phones.phone_number%TYPE ,
659 Contact_Email per_all_people_f.email_address%TYPE ,
660 Item_Category mtl_categories_b_kfv.concatenated_segments%TYPE ,
661 Instance_Number csi_item_instances.instance_number%TYPE ,
662 Serial_Number csi_item_instances.serial_number%TYPE ,
663 Tag_Number csi_item_instances.external_reference%TYPE ,
664 System_Number CSI_SYSTEMS_TL.name%TYPE ,
665 Component mtl_system_items_b_kfv.concatenated_segments%TYPE ,
666 Sub_Component mtl_system_items_b_kfv.concatenated_segments%TYPE ,
667 item_revision cs_incidents_all_b.inv_item_revision%TYPE ,
668 Component_Revision cs_incidents_all_b.inv_component_version%TYPE ,
669 Sub_Component_Revision csi_item_instances.inventory_revision%TYPE ,
670 incident_Address VARCHAR2(3000),
671 Resource_Type jtf_objects_tl.name%TYPE ,
672 Attribute1 cs_incidents_all_b.incident_attribute_1%TYPE ,
673 Attribute2 cs_incidents_all_b.incident_attribute_2%TYPE ,
674 Attribute3 cs_incidents_all_b.incident_attribute_3%TYPE ,
675 Attribute4 cs_incidents_all_b.incident_attribute_4%TYPE ,
676 Attribute5 cs_incidents_all_b.incident_attribute_5%TYPE ,
677 Attribute6 cs_incidents_all_b.incident_attribute_6%TYPE ,
678 Attribute7 cs_incidents_all_b.incident_attribute_7%TYPE ,
679 Attribute8 cs_incidents_all_b.incident_attribute_8%TYPE ,
680 Attribute9 cs_incidents_all_b.incident_attribute_9%TYPE ,
681 Attribute10 cs_incidents_all_b.incident_attribute_10%TYPE ,
682 Attribute11 cs_incidents_all_b.incident_attribute_11%TYPE ,
683 Attribute12 cs_incidents_all_b.incident_attribute_12%TYPE ,
684 Attribute13 cs_incidents_all_b.incident_attribute_13%TYPE ,
685 Attribute14 cs_incidents_all_b.incident_attribute_14%TYPE ,
686 Attribute15 cs_incidents_all_b.incident_attribute_15%TYPE ,
687 Incident_Context cs_incidents_all_b.incident_context%TYPE ,
688 ExtAttribute1 cs_incidents_all_b.external_attribute_1%TYPE ,
689 ExtAttribute2 cs_incidents_all_b.external_attribute_2%TYPE ,
690 ExtAttribute3 cs_incidents_all_b.external_attribute_3%TYPE ,
691 ExtAttribute4 cs_incidents_all_b.external_attribute_4%TYPE ,
692 ExtAttribute5 cs_incidents_all_b.external_attribute_5%TYPE ,
693 ExtAttribute6 cs_incidents_all_b.external_attribute_6%TYPE ,
694 ExtAttribute7 cs_incidents_all_b.external_attribute_7%TYPE ,
695 ExtAttribute8 cs_incidents_all_b.external_attribute_8%TYPE ,
696 ExtAttribute9 cs_incidents_all_b.external_attribute_9%TYPE ,
697 ExtAttribute10 cs_incidents_all_b.external_attribute_10%TYPE ,
698 ExtAttribute11 cs_incidents_all_b.external_attribute_11%TYPE ,
699 ExtAttribute12 cs_incidents_all_b.external_attribute_12%TYPE ,
700 ExtAttribute13 cs_incidents_all_b.external_attribute_13%TYPE ,
701 ExtAttribute14 cs_incidents_all_b.external_attribute_14%TYPE ,
702 ExtAttribute15 cs_incidents_all_b.external_attribute_15%TYPE ,
703 ext_context cs_incidents_all_b.external_context%TYPE
704 );
705
706
707
708 TYPE GET_SR_NOTES_REC IS RECORD (
709 NOTES JTF_NOTES_TL.NOTES%TYPE ,
710 NOTE_STATUS JTF_NOTES_B.NOTE_STATUS%TYPE ,
711 NOTES_DETAIL JTF_NOTES_TL.NOTES_DETAIL%TYPE ,
712 CREATED_BY JTF_NOTES_B.CREATED_BY%TYPE );
713 TYPE sr_notes_table IS TABLE OF GET_SR_NOTES_REC INDEX BY BINARY_INTEGER;
714
715 TYPE GET_SR_TASKS_REC IS RECORD (
716 task_type cs_sr_tasks_v.task_type%TYPE,
717 task_status cs_sr_tasks_v.task_status%TYPE,
718 task_priority cs_sr_tasks_v.task_priority%TYPE,
719 restrict_closure_flag cs_sr_tasks_v.restrict_closure_flag%TYPE,
720 owner_type cs_sr_tasks_v.owner_type%TYPE,
721 owner cs_sr_tasks_v.owner%TYPE,
722 task_name cs_sr_tasks_v.task_name%TYPE,
723 description cs_sr_tasks_v.description%TYPE,
724 task_number cs_sr_tasks_v.task_number%TYPE,
725 parent_task_number cs_sr_tasks_v.parent_task_number%TYPE,
726 escalation_level cs_sr_tasks_v.escalation_level%TYPE,
727 task_confirmation_status cs_sr_tasks_v.task_confirmation_status%TYPE,
728 planned_start_date cs_sr_tasks_v.planned_start_date%TYPE,
729 planned_end_date cs_sr_tasks_v.planned_end_date%TYPE,
730 scheduled_start_date cs_sr_tasks_v.scheduled_start_date%TYPE,
731 scheduled_end_date cs_sr_tasks_v.scheduled_end_date%TYPE,
732 actual_start_date cs_sr_tasks_v.actual_start_date%TYPE,
733 actual_end_date cs_sr_tasks_v.actual_end_date%TYPE,
734 planned_effort cs_sr_tasks_v.planned_effort%TYPE,
735 planned_effort_uom cs_sr_tasks_v.planned_effort_uom%TYPE,
736 actual_effort cs_sr_tasks_v.actual_effort%TYPE,
737 actual_effort_uom cs_sr_tasks_v.actual_effort_uom%TYPE,
738 DURATION cs_sr_tasks_v.DURATION%TYPE,
739 duration_uom cs_sr_tasks_v.duration_uom%TYPE,
740 private_flag cs_sr_tasks_v.private_flag%TYPE,
741 publish_flag cs_sr_tasks_v.publish_flag%TYPE,
742 row_id cs_sr_tasks_v.row_id%TYPE,
743 created_by cs_sr_tasks_v.created_by%TYPE,
744 creation_date cs_sr_tasks_v.creation_date%TYPE,
745 last_updated_by cs_sr_tasks_v.last_updated_by%TYPE,
746 last_update_date cs_sr_tasks_v.last_update_date%TYPE,
747 last_update_login cs_sr_tasks_v.last_update_login%TYPE,
748 source_object_id cs_sr_tasks_v.source_object_id%TYPE,
749 source_object_type_code cs_sr_tasks_v.source_object_type_code%TYPE,
750 source_object_name cs_sr_tasks_v.source_object_name%TYPE,
751 task_type_id cs_sr_tasks_v.task_type_id%TYPE,
752 task_status_id cs_sr_tasks_v.task_status_id%TYPE,
753 task_priority_id cs_sr_tasks_v.task_priority_id%TYPE,
754 owner_id cs_sr_tasks_v.owner_id%TYPE,
755 owner_territory_id cs_sr_tasks_v.owner_territory_id%TYPE,
756 task_id cs_sr_tasks_v.task_id%TYPE,
757 timezone_id cs_sr_tasks_v.timezone_id%TYPE,
758 parent_task_id cs_sr_tasks_v.parent_task_id%TYPE,
759 object_version_number cs_sr_tasks_v.object_version_number%TYPE,
760 customer_id cs_sr_tasks_v.customer_id%TYPE,
761 cust_account_id cs_sr_tasks_v.cust_account_id%TYPE,
762 owner_type_code cs_sr_tasks_v.owner_type_code%TYPE,
763 recurrence_rule_id cs_sr_tasks_v.recurrence_rule_id%TYPE,
764 multi_booked_flag cs_sr_tasks_v.multi_booked_flag%TYPE,
765 milestone_flag cs_sr_tasks_v.milestone_flag%TYPE,
766 holiday_flag cs_sr_tasks_v.holiday_flag%TYPE,
767 billable_flag cs_sr_tasks_v.billable_flag%TYPE,
768 currency_code cs_sr_tasks_v.currency_code%TYPE,
769 costs cs_sr_tasks_v.costs%TYPE,
770 attribute1 cs_sr_tasks_v.attribute1%TYPE,
771 attribute2 cs_sr_tasks_v.attribute2%TYPE,
772 attribute3 cs_sr_tasks_v.attribute3%TYPE,
773 attribute4 cs_sr_tasks_v.attribute4%TYPE,
774 attribute5 cs_sr_tasks_v.attribute5%TYPE,
775 attribute6 cs_sr_tasks_v.attribute6%TYPE,
776 attribute7 cs_sr_tasks_v.attribute7%TYPE,
777 attribute8 cs_sr_tasks_v.attribute8%TYPE,
778 attribute9 cs_sr_tasks_v.attribute9%TYPE,
779 attribute10 cs_sr_tasks_v.attribute10%TYPE,
780 attribute11 cs_sr_tasks_v.attribute11%TYPE,
781 attribute12 cs_sr_tasks_v.attribute12%TYPE,
782 attribute13 cs_sr_tasks_v.attribute13%TYPE,
783 attribute14 cs_sr_tasks_v.attribute14%TYPE,
784 attribute15 cs_sr_tasks_v.attribute15%TYPE,
785 attribute_category cs_sr_tasks_v.attribute_category%TYPE
786 );
787
788 TYPE tasks_table IS TABLE OF GET_SR_TASKS_REC INDEX BY BINARY_INTEGER;
789 --end changes for 12.2
790
791 --------------------------------------------------------------------------
792 -- Start of comments
793 -- API name : Create_ServiceRequest
794 -- Type : Public
795 -- Function : Creates a service request in the table CS_INCIDENTS_ALL.
796 -- Pre-reqs : None.
797 --
798 -- Standard IN Parameters:
799 -- p_api_version IN NUMBER Required
800 -- p_init_msg_list IN VARCHAR2 Optional
801 -- Default = FND_API.G_FALSE
802 -- p_commit IN VARCHAR2 Optional
803 -- Default = FND_API.G_FALSE
804 --
805 -- Standard OUT Parameters:
806 -- x_return_status OUT VARCHAR2(1)
807 -- x_msg_count OUT NUMBER
808 -- x_msg_data OUT VARCHAR2(2000)
809 --
810 -- Service Request IN Parameters:
811 -- p_resp_appl_id IN NUMBER Optional
812 -- Application identifier
813 -- p_resp_id IN NUMBER Optional
814 -- Responsibility identifier
815 -- p_user_id IN NUMBER Optional
816 -- Application user identifier
817 -- p_login_id IN NUMBER Optional
818 -- Login session identifier
819 -- p_org_id IN NUMBER Optional
820 -- Operating unit identifier
821 -- Required if Multi-Org is enabled.
822 -- Ignored if Multi-Org is disabled.
823 -- p_request_id IN NUMBER Optional
824 --
825 -- p_request_number IN VARCHAR2 Optional
826 --
827 -- p_service_request_rec IN service_request_rec_type Required
828 --
829 -- p_notes IN notes_table Optional
830 --
831 --
832 -- p_contacts IN contacts_table Required if CALLER TYPE IS
833 -- ORGANIZATION OR PERSON
834
835 --
836 --
837
838 --------------------------------------------------------------------------
839 -- This parameter is no longer present in the PUBLIC API. The workflow
840 -- is always launched based on the autolaunch flag in the INCIDENT TYPES table
841
842 -- Workflow IN parameters:
843 -- p_launch_workflow IN VARCHAR2(1) Optional
844 -- If set to TRUE, the API will call the Workflow API to launch
845 -- a workflow process for this service request.
846
847 --------------------------------------------------------------------------
848 --
849 -- Service Request OUT parameters:
850 -- x_request_id OUT NUMBER
851 -- System generated ID of service request.
852 -- x_request_number OUT VARCHAR2(64)
853 -- User-visible number of service request.
854 --
855 --
856 -- x_interaction_id OUT NUMBER
857 --
858 --
859
860 --------------------------------------------------------------------------
861 --
862
863 -- Workflow OUT parameters:
864 -- x_workflow_process_id OUT NUMBER
865 ---------------------------------------------------------------------------------------
866
867
868 -- Calls IN parameters:
869 -- p_comments IN VARCHAR2(2000) Optional
870 -- Service request comments or log of the conversation.
871 -- p_public_comment_flag IN VARCHAR2(1) Optional
872 -- DEFAULT = FND_API.G_FALSE
873 -- Indicate whether the service request comment is public (can be
874 -- viewed by anyone).
875 --
876 -- Calls OUT parameters:
877 -- p_call_id OUT NUMBER
878 -- System generated ID of service request call.
879 --
880 -- Version : Initial version 1.0
881 -----------------------------------------------------------------------
882 -- Start of comments
883 -- Record Type : Service_Request_Rec_Type
884 -- Description : Holds the Service Request attributes for the
885 -- Create_ServiceRequest Procedure.
886 -- Fields :
887 --
888 -- The following fields are defaulted to the profile values if not
889 -- passed in the record type :
890 -- request_date, type_id, status_id, severity_id, urgency_id,
891 -- owner_id, resource_type
892
893 --
894 -- request_date DATE Optional
895 -- Service request date. Must be non-null.
896
897 -- type_id NUMBER Optional
898 -- Service request type identifier. Must be non-null.
899 -- VAlid incident_type_id from cs_incident_types
900
901
902 -- type_name VARCHAR2(30) Optional
903 -- Service request type name.
904
905 -- status_id NUMBER Optional
906 -- Service request status identifier. Must be non-null.
907 -- Valid incident_status_id from cs_incident_statuses
908
909 -- status_name VARCHAR2(30) Optional
910 -- Service request status name.
911
912 -- severity_id NUMBER Optional
913 -- Service request severity identifier. Must be non-null.
914 -- Valid incident_severity_id from cs_incident_severities
915
916 -- severity_name VARCHAR2(30) Optional
917 -- Service request severity name.
918
919 -- urgency_id NUMBER Optional
920 -- Service request urgency identifier.
921 -- Valid incident_urgency_id from cs_incident_urgencies
922
923
924 -- urgency_name VARCHAR2(30) Optional
925 -- Service request urgency name.
926
927 -- closed_date DATE Optional
928 -- Service request closed date.
929 -- Ignored if the status is not a "closed" status.
930
931 -- owner_id NUMBER Optional
932 -- Service request owner identifier. Must be non-null.
933 -- Valid resource_id from cs_sr_owners_v
934 --
935 --
936 -- owner_group_id NUMBER Optional
937
938 -- resource_type VARCHAR2(30) Optional
939 -- VAlid resource_type from cs_sr_owners_v
940
941 -- resource_subtype_id NUMBER Optional
942
943 -- publish_flag VARCHAR2 Optional
944 -- Indicate whether the service request is published (entered
945 -- into knowledge base if ConText Server Option is enabled).
946
947 -- summary VARCHAR2(240) Required
948 -- Service request summary. Must be non-null.
949 --
950 --
951 -----------------------------------------------------------------------
952 -- These fields are no longer present in the record type
953 -- verify_request_flag VARCHAR2(1) Required
954 --
955 -- DEFAULT = FND_API.G_TRUE
956 -- Indicate whether the service request is entered in verified
957 -- mode. Must be non-null. If set to TRUE, the API will perform
958 -- validation on the attributes customer_id, employee_id,
959 -- contact_id, bill_to_site_use_id, bill_to_contact_id,
960 -- ship_to_site_use_id, and ship_to_contact_id.
961 -- filed_by_emp_flag VARCHAR2(1) Required
962 -- DEFAULT = FND_API.G_FALSE
963 -- Indicate that the service request is filed by an employee.
964 -- Must be non-null. It can only be set when the
965 -- verify_request_flag parameter is set.
966 -------------------------------------------------------------------------------------
967 --
968 -- caller_type VARCHAR2(30) Required
969 -- VAlid values are : ORGANIZATION, PERSON and CALLER_EMP
970
971 --
972 -- customer_id NUMBER Optional
973 -- Service request customer identifier.
974 --
975 -- customer_number VARCHAR2(30) Optional
976 -- Service request customer number.
977 --
978
979 -----------------------------------------------------------------------
980 -- These fields are no longer present in the record type
981 --
982 -- customer_prefix VARCHAR2(50) Optional
983 -- Service request customer name.
984
985 --
986 -- customer_firstname VARCHAR2(150) Optional
987 -- Service request customer first name
988
989 -- customer_lastname VARCHAR2(150) Optional
990 -- Service request customer last name
991
992 -- customer_company_name VARCHAR2(255) Optional
993 -- Service request customer company name
994 -----------------------------------------------------------------------------------
995 -- employee_id NUMBER Optional
996 -- Service request employee identifier.
997 -------------------------------------------------------------------
998 -- This field is no longer present in the record type
999 -- employee_name VARCHAR2(240) Optional
1000 ------------------------------------------------------------------------
1001 -- employee_number VARCHAR2(30) Optional
1002 ------------------------------------------------------------------
1003 -- These fiels are no longer there in rec type
1004 --
1005 -- contact01_id NUMBER Optional
1006 -- Service request customer contact identifier.
1007 --
1008 -- contact01_prefix VARCHAR2(50) Optional
1009 -- Service request customer contact name.
1010 --
1011 -- contact01_firstname VARCHAR2(150) Optional
1012 --
1013 --
1014 -- contact01_lastname VARCHAR2(150) Optional
1015 --
1016 -- contact01_area_code VARCHAR2(10) Optional
1017
1018 -- contact01_telephone VARCHAR2(40) Optional
1019
1020 -- contact01_extension VARCHAR2(20) Optional
1021
1022 -- contact01_fax_area_code VARCHAR2(10) Optional
1023
1024 -- contact01_fax_number VARCHAR2(40) Optional
1025
1026 -- contact01_email_address VARCHAR2(2000) Optional
1027 --
1028 --
1029 -- contact02_id NUMBER Optional
1030 -- Service request customer represented by identifier
1031
1032 -- contact02_prefix VARCHAR2(50) Optional
1033 -- Service request customer represented by prefix
1034
1035 -- contact02_firstname VARCHAR2(150) Optional
1036 -- Service request customer represented by firstname
1037
1038 -- contact02_lastname VARCHAR2(150) Optional
1039 -- Service request customer represented by lastname
1040 --
1041 -- contact02_area_code VARCHAR2(10) Optional
1042
1043 -- contact02_telephone VARCHAR2(40) Optional
1044
1045 -- contact02_extension VARCHAR2(20) Optional
1046
1047 -- contact02_fax_area_code VARCHAR2(10) Optional
1048
1049 -- contact02_fax_number VARCHAR2(40) Optional
1050
1051 -- contact02_email_address VARCHAR2(2000) Optional
1052 -------------------------------------------------------------------
1053
1054 --
1055 --
1056 -- verify_cp_flag VARCHAR2(1) Required
1057 -- Indicate whether to use the Installed Base. Must be non-null.
1058 -- If set to TRUE, the API will perform validation on the
1059 -- customer product ID.
1060
1061 -- customer_product_id NUMBER Optional
1062 -- Unique identifier for a customer product in the Installed Base.
1063 --
1064 ---------------------------------------------------------
1065 -----no longer used
1066 -- lot_num VARCHAR2(30) Optional
1067 -------------------------------------------------------
1068 -- Supporting platform_id again because of enh 1711552
1069 -- platform_id NUMBER Optional
1070 --- ********THE functionality for the below 2 fileds is no longer supported.
1071 -- platform_version_id NUMBER Optional
1072
1073 -- language_id NUMBER Optional
1074 -- This is the Product's language id
1075
1076
1077 -- cp_component_id NUMBER Optional
1078
1079 -- cp_component_version_id NUMBER Optional
1080
1081 -- cp_subcomponent_id NUMBER Optional
1082
1083 -- cp_subcomponent_version_id NUMBER Optional
1084
1085
1086 -- language VARCHAR2(4) Optional
1087 -- This is used for TL tables
1088
1089 --
1090 -- cp_ref_number Number Optional -- 3840658
1091 -- Reference number for a customer product in the Installed Base.
1092
1093 -- inventory_item_id NUMBER Optional
1094 -- Corresponds to the column INVENTORY_ITEM_ID in the table
1095 -- MTL_SYSTEM_ITEMS, and identifies the service request product.
1096 -- Ignored if the verify_cp_flag parameter is set.
1097 --
1098 --
1099 -- inventory_item_conc_segs VARCHAR2 Optional
1100 -- String that contains a concatenation of the key flexfield
1101 -- segments.
1102
1103 -- inventory_item_segment1 VARCHAR2(40) Optional
1104 -- System Items key flexfield individual segments (1..20).
1105 -- inventory_item_segment2 VARCHAR2(40) Optional
1106 -- inventory_item_segment3 VARCHAR2(40) Optional
1107 -- inventory_item_segment4 VARCHAR2(40) Optional
1108 -- inventory_item_segment5 VARCHAR2(40) Optional
1109 -- inventory_item_segment6 VARCHAR2(40) Optional
1110 -- inventory_item_segment7 VARCHAR2(40) Optional
1111 -- inventory_item_segment8 VARCHAR2(40) Optional
1112 -- inventory_item_segment9 VARCHAR2(40) Optional
1113 -- inventory_item_segment10 VARCHAR2(40) Optional
1114 -- inventory_item_segment11 VARCHAR2(40) Optional
1115 -- inventory_item_segment12 VARCHAR2(40) Optional
1116 -- inventory_item_segment13 VARCHAR2(40) Optional
1117 -- inventory_item_segment14 VARCHAR2(40) Optional
1118 -- inventory_item_segment15 VARCHAR2(40) Optional
1119 -- inventory_item_segment16 VARCHAR2(40) Optional
1120 -- inventory_item_segment17 VARCHAR2(40) Optional
1121 -- inventory_item_segment18 VARCHAR2(40) Optional
1122 -- inventory_item_segment19 VARCHAR2(40) Optional
1123 -- inventory_item_segment20 VARCHAR2(40) Optional
1124
1125 -- inventory_item_vals_or_ids VARCHAR2(1) Optional
1126 -- DEFAULT = 'V'
1127 -- Indicate whether input segments are values ('V') or hidden
1128 -- IDs ('I'). If values are input the API expects one value for
1129 -- every displayed segment, whereas if IDs are input the API
1130 -- expects one ID for each enabled segment whether or not the
1131 -- segment is displayed.
1132 --
1133 --
1134 -- inventory_org_id NUMBER Optional
1135 -- Item organization ID. Part of the unique key that uniquely
1136 -- identifies an inventory item. Corresponds to the column
1137 -- ORGANIZATION_ID in the table MTL_SYSTEM_ITEMS.
1138 -- Required if inventory_item_id is used.
1139 --
1140 -- current_serial_number VARCHAR2(30) Optional
1141 -- Serial number for serialized items.
1142 -- Ignored if the verify_cp_flag parameter is set.
1143
1144 -- original_order_number NUMBER Optional
1145 -- Sales Order information.
1146 -- Ignored if the verify_cp_flag parameter is set.
1147
1148 -- purchase_order_number VARCHAR2(50) Optional
1149 -- Sales Order information.
1150 -- Ignored if the verify_cp_flag parameter is set.
1151
1152 ------------------------------------------------------------------
1153 -- This field is no longer present in the record type
1154 -- problem_description VARCHAR2(2000) Optional
1155 -- Service request problem description.
1156 -----------------------------------------------------------------------
1157 --
1158 -- problem_code VARCHAR2(30) Optional
1159 -- Service request problem code.
1160
1161 -- exp_resolution_date DATE Optional
1162 -- Service request expected resolution date.
1163 --
1164 ------------------------------------------------------------------
1165 -- This field is no longer present in the record type
1166 -- make_public_problem VARCHAR2(1) Optional
1167 -- Indicate whether the problem description is public.
1168 ------------------------------------------------------------------------
1169
1170 -- install_site_use_id NUMBER Optional
1171
1172
1173 -----------------------------------------------------------------------
1174 -- These fields are no longer present in the record type
1175
1176 -- install_location VARCHAR2(40) Optional
1177 -- install_customer VARCHAR2(50) Optional
1178 -- install_country VARCHAR2(60) Optional
1179 -- install_address_1 VARCHAR2(240) Optional
1180 -- install_address_2 VARCHAR2(240) Optional
1181 -- install_address_3 VARCHAR2(240) Optional
1182
1183 ------------------------------------------------------------------
1184
1185 -- These fields are no longer present in the record type
1186 -- rma_flag VARCHAR2(1) Required
1187 -- Indicate whether an RMA is assigned. Must be non-null. If set
1188 -- to TRUE, the API will perform validation on the RMA header ID.
1189 -- It can only be set when the verify_request_flag parameter is
1190 -- set.
1191 -- rma_header_id NUMBER Optional
1192 -- Sales order header identifier of the RMA.
1193 -- Ignored if the rma_flag parameter is not set.
1194 -- rma_number NUMBER Optional
1195 -- User-visible sales order number of the RMA.
1196 -- order_type_id NUMBER Optional
1197 -- Sales order type of the RMA.
1198 -- web_entry_flag VARCHAR2(1) Required
1199 -- DEFAULT = FND_API.G_FALSE
1200 -- Indicate whether the service request is entered from
1201 -- Self-Service Web Applications. Must be non-null.
1202 --------------------------------------------------------------------------------------
1203 -- request_segment1 VARCHAR2(150) Optional
1204 -- Service request descriptive flexfield individual segments
1205 -- (1..15).
1206 -- request_segment2 VARCHAR2(150) Optional
1207 -- request_segment3 VARCHAR2(150) Optional
1208 -- request_segment4 VARCHAR2(150) Optional
1209 -- request_segment5 VARCHAR2(150) Optional
1210 -- request_segment6 VARCHAR2(150) Optional
1211 -- request_segment7 VARCHAR2(150) Optional
1212 -- request_segment8 VARCHAR2(150) Optional
1213 -- request_segment9 VARCHAR2(150) Optional
1214 -- request_segment10 VARCHAR2(150) Optional
1215 -- request_segment11 VARCHAR2(150) Optional
1216 -- request_segment12 VARCHAR2(150) Optional
1217 -- request_segment13 VARCHAR2(150) Optional
1218 -- request_segment14 VARCHAR2(150) Optional
1219 -- request_segment15 VARCHAR2(150) Optional
1220 -- request_context VARCHAR2(30) Optional
1221 -- Descriptive flexfield structure defining column.
1222 --
1223
1224
1225
1226 -- bill_to_site_use_id NUMBER Optional
1227 -- Bill To site use identifier.
1228
1229 -- bill_to_contact_id NUMBER Optional
1230 -- Bill To contact identifier.
1231 --
1232
1233 -----------------------------------------------------------------------
1234 -- These fields are no longer present in the record type
1235
1236 -- bill_to_location VARCHAR2(40) Optional
1237 --
1238
1239 -- bill_to_customer VARCHAR2(50) Optional
1240 --
1241
1242 -- bill_country VARCHAR2(60) Optional
1243
1244 -- bill_to_address_1 VARCHAR2(240) Optional
1245
1246 -- bill_to_address_2 VARCHAR2(240) Optional
1247
1248 -- bill_to_address_3 VARCHAR2(240) Optional
1249
1250 -- bill_to_contact VARCHAR2(100) Optional
1251 --------------------------------------------------------------------------------
1252
1253 -- ship_to_site_use_id NUMBER Optional
1254 -- Ship To site use identifier.
1255 --
1256
1257 -- ship_to_contact_id NUMBER Optional
1258 -- Ship To contact identifier.
1259 --
1260
1261 -----------------------------------------------------------------------
1262 -- These fields are no longer present in the record type
1263
1264 -- ship_to_location VARCHAR2(40) Optional
1265 --
1266
1267 -- ship_to_customer VARCHAR2(50) Optional
1268 --
1269 --
1270 -- ship_country VARCHAR2(60) Optional
1271
1272 -- ship_to_address_1 VARCHAR2(240) Optional
1273
1274 -- ship_to_address_2 VARCHAR2(240) Optional
1275 --
1276
1277 -- ship_to_address_3 VARCHAR2(240) Optional
1278 --
1279 -- ship_to_contact VARCHAR2(100) Optional
1280 ----------------------------------------------------------------------
1281
1282
1283
1284 ------------------------------------------------------------------
1285 -- This field is no longer present in the record type
1286 -- problem_resolution VARCHAR2(2000) Optional
1287 -- Service request problem resolution.
1288 ---------------------------------------------------------------------
1289 --
1290 -- resolution_code VARCHAR2(30) Optional
1291 -- Service request resolution code.
1292
1293 -- act_resolution_date DATE Optional
1294 -- Service request actual resolution date.
1295 --
1296 ------------------------------------------------------------------
1297 -- This field is no longer present in the record type
1298 -- make_public_resolution VARCHAR2(1) Optional
1299 -- Indicate whether the problem resolution is public.
1300 -------------------------------------------------------------------------
1301
1302 -- public_comment_flag VARCHAR2(1) Optional
1303 -- parent_interaction_id NUMBER Optional
1304 -- contract_service_id NUMBER Optional
1305 -- contract_service_number VARCHAR2(150) Optional
1306 -- qa_collection_plan_id NUMBER Optional
1307 -- account_id NUMBER Optional
1308 -- cust_po_number VARCHAR2(50) Optional
1309 -- cust_ticket_number VARCHAR2(50) Optional
1310 -- sr_creation_channel VARCHAR2(50) Optional
1311 -- obligation_date DATE Optional
1312 -- time_zone_id NUMBER Optional
1313 -- time_difference NUMBER Optional
1314 -- site_id NUMBER Optional
1315 -- customer_site_id NUMBER Optional
1316 -- territory_id NUMBER Optional
1317 -- initialize_flag VARCHAR2(1) Optional
1318
1319 -- cp_revision_id NUMBER OPTIONAL
1320 -- inv_item_revision VARCHAR2(3) OPTIONAL
1321 -- inv_component_id NUMBER OPTIONAL
1322 -- inv_component_version VARCHAR2(3) OPTIONAL
1323 -- inv_subcomponent_id NUMBER OPTIONAL
1324 -- inv_subcomponent_version VARCHAR2(3) OPTIONAL
1325
1326
1327
1328
1329
1330 -- End of service_request_rec_type comments
1331 --
1332 -- Notes: If request_date is not passed, the default value will be
1333 -- SYSDATE.
1334 --
1335 -- If both type_id and type_name are passed, type_name will
1336 -- be ignored. If neither is passed, the default value will be
1337 -- retrieved from the 'Service: Default Service Request Type'
1338 -- profile.
1339 --
1340 -- If both status_id and status_name are passed,
1341 -- status_name will be ignored. If neither is passed, the
1342 -- default value will be the seeded value 1 ('Open').
1343 --
1344 -- If both severity_id and severity_name are passed,
1345 -- severity_name will be ignored. If neither is passed, the
1346 -- default value will be retrieved from the 'Service: Default
1347 -- Service Request Severity' profile.
1348 --
1349 -- If both urgency_id and urgency_name are passed,
1350 -- urgency_name will be ignored. If neither is passed, the
1351 -- default value will be retrieved from the 'Service: Default
1352 -- Service Request Urgency' profile.
1353 --
1354 -- If owner_id is not passed, the default value will be
1355 -- retrieved from the 'Service: Default Service Request Owner'
1356 -- profile.
1357 --
1358 -- If resource_type is not passed, the default value will be
1359 -- retrieved based on 'Service: Default Service Request Owner'
1360 -- profile.
1361
1362
1363
1364 -- Insertion of the publish flag is controlled by the profile
1365 -- 'Service: Publish Flag Update Allowed'. If the profile is not
1366 -- set and the caller passes in a non-null value, the API will
1367 -- return an error.
1368 --
1369 -- Either customer_id, customer_name, or customer_number
1370 -- must be passed if the filed_by_emp_flag is not set. If more
1371 -- than one parameter are passed, the customer ID has precedence
1372 -- over the customer number, and the customer number has
1373 -- precedence over the customer name.
1374 --
1375 -- Either employee_id, employee_name, or employee_number
1376 -- must be passed if the filed_by_emp_flag is set. If more than
1377 -- one parameter are passed, the employee ID has precedence over
1378 -- the employee number, and the employee number has precedence
1379 -- over the employee name.
1380 --
1381 -- Either customer_product_id or cp_ref_number must be passed
1382 -- if the verify_cp_flag is set. If both are passed,
1383 -- cp_ref_number will be ignored.
1384 --
1385 -- If inventory_org_id is not passed, the default value will be
1386 -- retrieved from the 'OE: Item Validation Organization' profile.
1387 --
1388 -- If make_public_problem or make_public_resolution is not
1389 -- passed, the default value will be retrieved from the 'Service:
1390 -- Default Make Public Flag' profile.
1391 --
1392 -- If both rma_header_id and rma_number are passed,
1393 -- rma_number will be ignored.
1394 --
1395 -- For value-ID conversion, when the ID of an attribute is not
1396 -- passed, and the value of the attribute is passed and the value
1397 -- is NULL, the ID is converted into NULL. For example, if
1398 -- urgency_id = FND_API.G_MISS_NUM and urgency_name = NULL,
1399 -- NULL is inserted into the incident_urgency_id column. This has
1400 -- the effect that urgency ID will not be defaulted from the
1401 -- profile option (since the caller explicitly passed in NULL).
1402 --
1403 -- For the key and descriptive flexfield segments, segment values
1404 -- must be input in attribute_segment1..attribute_segmentN in
1405 -- the order displayed. The caller must explicitly set
1406 -- attribute_segmentM to NULL if the Mth segment is NULL, or
1407 -- this will generate a 'NO DATA FOUND' error. Alternatively, the
1408 -- caller may pass in the segment values in a string concatenated
1409 -- by the segment delimiter for the flexfield.
1410 --
1411 -- For the descriptive flexfield segments, the caller must pass
1412 -- the IDs for all columns that might be used in the descriptive
1413 -- flexfield. Values input is currently not supported.
1414 --
1415 --
1416 -- The service request record must be committed before launching
1417 -- the workflow process. This is necessary because Workflow needs
1418 -- to obtain a lock on the record. If the caller passes in FALSE
1419 -- for p_commit and (the autolaunch workflow flag is set ),
1420 -- the API will return an error.
1421
1422 ----------------------------------------------------
1423 -- Old logic
1424 -- (TRUE for p_launch_workflow)
1425 -- A workflow is automatically launched only if the caller passes
1426 -- in TRUE for the p_launch_workflow parameter and the profile
1427 -- option 'Service: Auto Launch Workflow' is set to 'Y'.
1428 --------------------------------------------------------------------------
1429
1430 -- A workflow is automatically launched only if the autolaunch
1431 -- workflow falg is set to Y in the incident types table.
1432
1433 -------------------------------------------------------------------------
1434 -- Old Logic
1435 -- If p_launch_workflow is set, the Workflow API will try to lock
1436 -- the service request record because it needs to update the
1437 -- workflow_process_id column. The NOWAIT option can be specified
1438 -- by setting the p_nowait parameter. If p_nowait is set and the
1439 -- service request record is locked by another user, an error
1440 -- status is returned via the p_return_status_wkflw parameter
1441 -- indicating the workflow process is not launched.
1442 --
1443 -- If p_launch_workflow is set and the service request record is
1444 -- created successfully, a success code will be returned via the
1445 -- p_return_status parameter regardless of the result of the
1446 -- workflow launch. The status code from the Workflow launch is
1447 -- returned via the p_return_status_wkflw parameter instead.
1448
1449 -----------------
1450
1451 -- If the autolaunch workflow flag is set, the Workflow API will try to lock
1452 -- the service request record because it needs to update the
1453 -- workflow_process_id column. The NOWAIT option can be specified
1454 -- by setting the p_nowait parameter. If p_nowait is set and the
1455 -- service request record is locked by another user, an error
1456 -- status is returned via the p_return_status_wkflw parameter
1457 -- indicating the workflow process is not launched.
1458 --
1459 -- If autolaunch workflow flag is set and the service request record is
1460 -- created successfully, a success code will be returned via the
1461 -- p_return_status parameter regardless of the result of the
1462 -- workflow launch. The status code from the Workflow launch is
1463 -- returned via the p_return_status_wkflw parameter instead.
1464
1465
1466
1467
1468
1469 --
1470 -- End of comments
1471 --------------------------------------------------------------
1472 /*#
1473 * Creates a new service request and related information such as service request contacts, notes, and tasks.
1474 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
1475 *
1476 * @rep:scope public
1477 * @rep:lifecycle active
1478 * @rep:compatibility S
1479 * @rep:displayname Create Service Request
1480 * @rep:primaryinstance
1481 * @rep:businessevent oracle.apps.cs.sr.ServiceRequest.created
1482 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
1483 */
1484
1485 /**** Above text has been added to enable the integration repository to extract the data from
1486 the source code file and populate the integration repository schema so that
1487 Create_ServiceRequest API appears in the integration repository.
1488 ****/
1489
1490 PROCEDURE Create_ServiceRequest
1491 ( p_api_version IN NUMBER,
1492 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1493 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1494 x_return_status OUT NOCOPY VARCHAR2,
1495 x_msg_count OUT NOCOPY NUMBER,
1496 x_msg_data OUT NOCOPY VARCHAR2,
1497 p_resp_appl_id IN NUMBER := NULL,
1498 p_resp_id IN NUMBER := NULL,
1499 p_user_id IN NUMBER := NULL,
1500 p_login_id IN NUMBER := NULL,
1501 p_org_id IN NUMBER := FND_API.G_MISS_NUM,
1502 p_request_id IN NUMBER := NULL,
1503 p_request_number IN VARCHAR2 := NULL,
1504 p_service_request_rec IN service_request_rec_type,
1505 p_notes IN notes_table,
1506 p_contacts IN contacts_table,
1507 -- Added for Assignment Manager 11.5.9 change
1508 p_auto_assign IN VARCHAR2 Default 'N',
1509 --------------anmukher----------------------07/31/03
1510 -- Added for 11.5.10 projects (AutoTask, Miscellaneous ERs)
1511 p_auto_generate_tasks IN VARCHAR2 Default 'N',
1512 x_sr_create_out_rec OUT NOCOPY sr_create_out_rec_type,
1513 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1514 p_default_coverage_template_id IN NUMBER Default NULL
1515 ---------------anmukher----------------------07/31/03
1516 -- The following OUT parameters have been added to the record type sr_create_out_rec_type
1517 -- and have therefore been commented out. This will allow avoidance of future overloading
1518 -- if a new OUT parameter were to be needed, since it can be added to the same record type.
1519 -- x_request_id OUT NOCOPY NUMBER,
1520 -- x_request_number OUT NOCOPY VARCHAR2,
1521 -- x_interaction_id OUT NOCOPY NUMBER,
1522 -- x_workflow_process_id OUT NOCOPY NUMBER,
1523 -- Added for assignment manager changes for 11.5.9
1524 -- x_individual_owner OUT NOCOPY NUMBER,
1525 -- x_group_owner OUT NOCOPY NUMBER,
1526 -- x_individual_type OUT NOCOPY VARCHAR2
1527 );
1528
1529 ----------------anmukher--------------07/31/03
1530 -- Overloaded procedure added for backward compatibility in 11.5.10
1531 -- since several new OUT parameters have been added to the 11.5.9 signature
1532 -- in the form of a new record type, sr_create_out_rec_type
1533 PROCEDURE Create_ServiceRequest
1534 ( p_api_version IN NUMBER,
1535 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
1536 p_commit IN VARCHAR2 := FND_API.G_FALSE,
1537 x_return_status OUT NOCOPY VARCHAR2,
1538 x_msg_count OUT NOCOPY NUMBER,
1539 x_msg_data OUT NOCOPY VARCHAR2,
1540 p_resp_appl_id IN NUMBER := NULL,
1541 p_resp_id IN NUMBER := NULL,
1542 p_user_id IN NUMBER := NULL,
1543 p_login_id IN NUMBER := NULL,
1544 p_org_id IN NUMBER := NULL,
1545 p_request_id IN NUMBER := NULL,
1546 p_request_number IN VARCHAR2 := NULL,
1547 p_service_request_rec IN service_request_rec_type,
1548 p_notes IN notes_table,
1549 p_contacts IN contacts_table,
1550 -- Added for Assignment Manager 11.5.9 change
1551 p_auto_assign IN VARCHAR2 Default 'N',
1552 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
1553 x_request_id OUT NOCOPY NUMBER,
1554 x_request_number OUT NOCOPY VARCHAR2,
1555 x_interaction_id OUT NOCOPY NUMBER,
1556 x_workflow_process_id OUT NOCOPY NUMBER,
1557 -- Added for assignment manager changes for 11.5.9
1558 x_individual_owner OUT NOCOPY NUMBER,
1559 x_group_owner OUT NOCOPY NUMBER,
1560 x_individual_type OUT NOCOPY VARCHAR2
1561 );
1562
1563
1564 --------------------------------------------------------------------------
1565 -- Start of comments
1566 -- API name : Update_ServiceRequest
1567 -- Type : Public
1568 -- Function : Updates a service request in the table CS_INCIDENTS_ALL.
1569 -- Pre-reqs : None.
1570 --
1571 -- Standard IN Parameters:
1572 -- p_api_version IN NUMBER Required
1573 -- p_init_msg_list IN VARCHAR2 Optional
1574 -- p_commit IN VARCHAR2 Optional
1575 --
1576 -- Standard OUT Parameters:
1577 -- x_return_status OUT VARCHAR2(1)
1578 -- x_msg_count OUT NUMBER
1579 -- x_msg_data OUT VARCHAR2(2000)
1580 --
1581 ---------------------------------------------------------------------
1582 -- These are required only for create_servicerequest procedure
1583 -- p_user_id IN NUMBER Optional
1584 -- p_login_id IN NUMBER Optional
1585 ------------------------------------------------------------------
1586 --
1587 -- Service Request IN Parameters:
1588 -- p_resp_appl_id IN NUMBER Optional
1589 -- p_resp_id IN NUMBER Optional
1590
1591
1592
1593 ----------------------------------------------------------------------
1594 -- No longer there in the Update_ServiceRequest
1595 -- p_org_id IN NUMBER Optional
1596 ----------------------------------------------------------------------------
1597
1598
1599 -- p_request_id IN NUMBER Optional
1600 -- p_request_number IN VARCHAR2 Optional
1601 -- p_object_version_number IN NUMBER Required by web-apps
1602 --
1603 --
1604 -- p_audit_comments IN VARCHAR2 Optional
1605 -- Maximum string length of 2000 bytes
1606
1607
1608 -- p_last_updated_by IN NUMBER Required
1609 -- valid user from fnd_user
1610
1611 -- p_last_update_login IN NUMBER Optional
1612 -- Default = NULL
1613 -- p_last_update_date IN DATE Required
1614 --
1615 -- p_service_request_rec IN service_request_rec_type Required
1616 -- p_notes IN notes_table Optional
1617
1618 -- p_contacts IN contacts_table Optional
1619 --
1620 -- p_called_by_workflow IN VARCHAR2 Optional
1621 -- Whether or not the API is being called by a workflow process
1622
1623 -- p_workflow_process_id IN NUMBER Optional
1624 -- Workflow process ID of the active workflow process
1625 --
1626 -- p_default_contract_sla_ind IN VARCHAR2 Optional
1627 -- DEFAULT 'N'
1628 -- Indicates whether the API needs to determine the contract, respond by date
1629 -- and resolve by date for a service request and stamp it on the service request.
1630 --
1631 -- Service Request OUT Parameters:
1632 -- x_workflow_process_id OUT NUMBER
1633 -- This will have a value if a new workflow got launched during the update
1634 -- x_intercation_id OUT NUMBER
1635
1636 -------------------------------------------------------------------
1637 -- Not present in the Procedure declaration
1638 -- p_web_entry_flag
1639 -- Whether the update was entered through the Web
1640 -----------------------------------------------------------------
1641 -- Calls IN parameters:
1642 -- p_comments IN VARCHAR2(2000) Optional
1643 -- Service request comments or log of the conversation.
1644 -- p_public_comment_flag IN VARCHAR2(1) Optional
1645 -- Indicate whether the service request comment is public (can be
1646 -- viewed by anyone).
1647 --
1648 -- Calls OUT parameters:
1649 -- p_call_id OUT NUMBER
1650 -- System generated ID of service request call
1651 --
1652 -- Version : Initial version 1.0
1653 ------------------------------------------------------------------------------
1654
1655 -- Start of comments
1656 -- Record Type : Service_Request_Rec_Type
1657 -- Description : Holds the Service Request attributes
1658 -- for the Update_ServiceRequest Procedure.
1659 -- Fields :
1660 --
1661 --
1662 -- type_id NUMBER Optional
1663 -- Must be non-null
1664
1665 -- type_name VARCHAR2 Optional
1666 -- Must be non-null
1667
1668 -- status_id NUMBER Optional
1669 -- Must be non-null
1670
1671 -- status_name VARCHAR2 Optional
1672 -- Must be non-null
1673
1674 -- severity_id NUMBER Optional
1675 -- Must be non-null
1676
1677 -- severity_name VARCHAR2 Optional
1678 -- Must be non-null
1679
1680 -- urgency_id NUMBER Optional
1681
1682 -- urgency_name VARCHAR2 Optional
1683
1684 -- closed_date DATE Optional
1685
1686 -- owner_id NUMBER Optional
1687 -- Must be non-null
1688
1689 -- owner_group_id NUMBER Optional
1690 --
1691 -- publish_flag VARCHAR2 Optional
1692 -- Indicate whether the service request is published (entered
1693 -- into knowledge base if ConText Server Option is enabled).
1694
1695 -- summary VARCHAR2 Optional
1696 -- Must be non-null
1697 -----------------------------------------------------------------------
1698 -- These fields are no longer present in the record type
1699 -- verify_request_flag VARCHAR2 Optional
1700 -- Must be either FND_API.G_TRUE or FND_API.G_FALSE. Used
1701 -- to indicate if this is a verified or non-verified request
1702 -----------------------------------------------------------------------------
1703 -- customer_id NUMBER Optional
1704
1705
1706 -- customer_number VARCHAR2 Optional
1707
1708
1709 -----------------------------------------------------------------------
1710 -- These fields are no longer present in the record type
1711
1712 -- customer_prefix VARCHAR2(50) Optional
1713 -- Service request customer name.
1714 --
1715 -- customer_firstname VARCHAR2(150) Optional
1716 -- Service request customer first name
1717
1718 -- customer_lastname VARCHAR2(150) Optional
1719 -- Service request customer last name
1720
1721
1722 -- customer_company_name VARCHAR2(255) Optional
1723 -- Service request customer company name
1724
1725 ----------------------------------------------------------------
1726
1727 -- employee_id NUMBER Optional
1728
1729 -- employee_number VARCHAR2(30) Optional
1730 --
1731
1732 ------------------------------------------------------------------
1733 -- These fiels are no longer there in rec type
1734
1735 --
1736 -- contact01_id NUMBER Optional
1737
1738 -- contact01_prefix VARCHAR2(50) Optional
1739 -- Service request customer contact name.
1740
1741 --
1742 -- contact01_firstname VARCHAR2(150) Optional
1743 --
1744 --
1745 -- contact01_lastname VARCHAR2(150) Optional
1746 --
1747 -- contact01_area_code VARCHAR2(10) Optional
1748 -- contact01_telephone VARCHAR2(40) Optional
1749 -- contact01_extension VARCHAR2(20) Optional
1750 -- contact01_fax_area_code VARCHAR2(10) Optional
1751 -- contact01_fax_number VARCHAR2(40) Optional
1752 -- contact01_email_address VARCHAR2(2000) Optional
1753 --
1754 --
1755 -- contact02_id NUMBER Optional
1756 -- Service request customer represented by identifier
1757
1758 -- contact02_prefix VARCHAR2(50) Optional
1759 -- Service request customer represented by prefix
1760
1761 -- contact02_firstname VARCHAR2(150) Optional
1762 -- Service request customer represented by firstname
1763
1764 -- contact02_lastname VARCHAR2(150) Optional
1765 -- Service request customer represented by lastname
1766 --
1767 -- contact02_area_code VARCHAR2(10) Optional
1768
1769 -- contact02_telephone VARCHAR2(40) Optional
1770
1771 -- contact02_extension VARCHAR2(20) Optional
1772
1773 -- contact02_fax_area_code VARCHAR2(10) Optional
1774
1775 -- contact02_fax_number VARCHAR2(40) Optional
1776
1777 -- contact02_email_address VARCHAR2(2000) Optional
1778 -------------------------------------------------------------------
1779
1780 --
1781 -- verify_cp_flag VARCHAR2 Optional
1782
1783 -- customer_product_id NUMBER Optional
1784 --
1785 ---------------------------------------------------
1786 --no longer used
1787 -- lot_num VARCHAR2(30) Optional
1788 --------------------------------------------------------
1789
1790 -- Supporting platform_id again because of enh 1711552
1791 -- platform_id NUMBER Optional
1792 -- *********THE functionality for the below 2 fileds is no longer supported.
1793 -- platform_version_id NUMBER Optional
1794
1795 -- language_id NUMBER Optional
1796 -- This is the Product's language id
1797
1798 -- cp_component_id NUMBER Optional
1799 -- cp_component_version_id NUMBER Optional
1800 -- cp_subcomponent_id NUMBER Optional
1801 -- cp_subcomponent_version_id NUMBER Optional
1802
1803
1804 -- language VARCHAR2(4) Optional
1805 -- This is used for TL tables
1806 -- IF not passed to the api, the userenv('LANG') is used.
1807 --
1808
1809 --
1810 -- cp_ref_number Number Optional -- 3840658
1811 --
1812 -- inventory_item_id NUMBER Optional
1813
1814 -- inventory_item_conc_segs VARCHAR2 Optional
1815 -- inventory_item_segment1 VARCHAR2 Optional
1816 -- inventory_item_segment2 VARCHAR2 Optional
1817 -- inventory_item_segment3 VARCHAR2 Optional
1818 -- inventory_item_segment4 VARCHAR2 Optional
1819 -- inventory_item_segment5 VARCHAR2 Optional
1820 -- inventory_item_segment6 VARCHAR2 Optional
1821 -- inventory_item_segment7 VARCHAR2 Optional
1822 -- inventory_item_segment8 VARCHAR2 Optional
1823 -- inventory_item_segment9 VARCHAR2 Optional
1824 -- inventory_item_segment10 VARCHAR2 Optional
1825 -- inventory_item_segment11 VARCHAR2 Optional
1826 -- inventory_item_segment12 VARCHAR2 Optional
1827 -- inventory_item_segment13 VARCHAR2 Optional
1828 -- inventory_item_segment14 VARCHAR2 Optional
1829 -- inventory_item_segment15 VARCHAR2 Optional
1830 -- inventory_item_segment16 VARCHAR2 Optional
1831 -- inventory_item_segment17 VARCHAR2 Optional
1832 -- inventory_item_segment18 VARCHAR2 Optional
1833 -- inventory_item_segment19 VARCHAR2 Optional
1834 -- inventory_item_segment20 VARCHAR2 Optional
1835
1836 -- inventory_item_vals_or_ids VARCHAR2 Optional
1837 -- Must be 'I' for IDs and 'V' for values. This parameter
1838 -- indicate whether the item key flex segments are passed
1839 -- in by ID or value
1840 --
1841 -- inventory_org_id NUMBER Optional
1842
1843 -- current_serial_number VARCHAR2 Optional
1844 --
1845
1846 -- original_order_number NUMBER Optional
1847
1848 -- purchase_order_num VARCHAR2 Optional
1849 --
1850
1851 ------------------------------------------------------------------
1852 -- This field is no longer present in the record type
1853 -- problem_description VARCHAR2 Optional
1854 -- Maximum string length of 2000 bytes
1855 -----------------------------------------------------------------------
1856 --
1857 -- problem_code VARCHAR2 Optional
1858
1859 -- exp_resolution_date DATE Optional
1860
1861 ------------------------------------------------------------------
1862 -- This field is no longer present in the record type
1863 -- make_public_problem VARCHAR2 Optional
1864 -- Indicate whether the problem description is public.
1865 ----------------------------------------------------------------------
1866
1867 -- install_site_use_id NUMBER Optional
1868
1869
1870 -----------------------------------------------------------------------
1871 -- These fields are no longer present in the record type
1872 -- install_location VARCHAR2 Optional
1873 --
1874 -- install_customer VARCHAR2 Optional
1875 --
1876 -- install_country VARCHAR2(60) Optional
1877
1878 -- install_address_1 VARCHAR2 Optional
1879 --
1880 -- install_address_2 VARCHAR2 Optional
1881 --
1882 -- install_address_3 VARCHAR2 Optional
1883 --
1884 ------------------------------------------------------------------
1885 -- These fields are no longer present in the record type
1886 -- rma_flag VARCHAR2 Optional
1887 -- rma_header_id NUMBER Optional
1888 -- rma_number NUMBER Optional
1889 -- order_type_id NUMBER Optional
1890 -------------------------------------------------------------------------
1891 --
1892 -- request_segment1 VARCHAR2 Optional
1893 -- request_segment2 VARCHAR2 Optional
1894 -- request_segment3 VARCHAR2 Optional
1895 -- request_segment4 VARCHAR2 Optional
1896 -- request_segment5 VARCHAR2 Optional
1897 -- request_segment6 VARCHAR2 Optional
1898 -- request_segment7 VARCHAR2 Optional
1899 -- request_segment8 VARCHAR2 Optional
1900 -- request_segment9 VARCHAR2 Optional
1901 -- request_segment10 VARCHAR2 Optional
1902 -- request_segment11 VARCHAR2 Optional
1903 -- request_segment12 VARCHAR2 Optional
1904 -- request_segment13 VARCHAR2 Optional
1905 -- request_segment14 VARCHAR2 Optional
1906 -- request_segment15 VARCHAR2 Optional
1907 -- request_context VARCHAR2 Optional
1908 --
1909 -- bill_to_site_use_id NUMBER Optional
1910
1911 -- bill_to_contact_id NUMBER Optional
1912
1913
1914
1915 -----------------------------------------------------------------------
1916 -- These fields are no longer present in the record type
1917
1918 -- bill_to_location VARCHAR2 Optional
1919
1920 -- bill_to_customer VARCHAR2 Optional
1921
1922 -- bill_country VARCHAR2(60) Optional
1923 --
1924 -- bill_to_address_1 VARCHAR2 Optional
1925
1926 -- bill_to_address_2 VARCHAR2 Optional
1927
1928 -- bill_to_address_3 VARCHAR2 Optional
1929
1930 -- bill_to_contact VARCHAR2 Optional
1931 ---------------------------------------------------------------------------
1932 --
1933 -- ship_to_site_use_id NUMBER Optional
1934
1935 -- ship_to_contact_id NUMBER Optional
1936
1937
1938 -----------------------------------------------------------------------
1939 -- These fields are no longer present in the record type
1940
1941 -- ship_to_location VARCHAR2 Optional
1942
1943 -- ship_to_customer VARCHAR2 Optional
1944
1945 -- ship_country VARCHAR2(60) Optional
1946
1947 -- ship_to_address_1 VARCHAR2 Optional
1948
1949 -- ship_to_address_2 VARCHAR2 Optional
1950
1951 -- ship_to_address_3 VARCHAR2 Optional
1952
1953 -- ship_to_contact VARCHAR2 Optional
1954
1955
1956 ------------------------------------------------------------------
1957 -- This field is no longer present in the record type
1958 -- problem_resolution VARCHAR2 Optional
1959 -- Maximum string length of 2000 bytes
1960 --------------------------------------------------------------------
1961
1962 -- resolution_code VARCHAR2 Optional
1963 -- act_resolution_date DATE Optional
1964 -- public_comment_flag VARCHAR2(1) Optional
1965 -- parent_interaction_id NUMBER Optional
1966 -- contract_service_id NUMBER Optional
1967 -- contract_service_number VARCHAR2(150) Optional
1968 -- qa_collection_plan_id NUMBER Optional
1969 -- account_id NUMBER Optional
1970 -- resource_type VARCHAR2(30) Optional
1971 -- resource_subtype_id NUMBER Optional
1972 -- cust_po_number VARCHAR2(50) Optional
1973 -- cust_ticket_number VARCHAR2(50) Optional
1974 ---------------------------------------------------------------
1975 -- This is a non updatable field
1976 -- sr_creation_channel VARCHAR2(50) Optional
1977 ------------------------------------------------------------------
1978 -- obligation_date DATE Optional
1979 -- time_zone_id NUMBER Optional
1980 -- time_difference NUMBER Optional
1981 -- site_id NUMBER Optional
1982 -- customer_site_id NUMBER Optional
1983 -- territory_id NUMBER Optional
1984 -- initialize_flag VARCHAR2(1) Optional
1985
1986 -- cp_revision_id NUMBER OPTIONAL
1987 -- inv_item_revision VARCHAR2(3) OPTIONAL
1988 -- inv_component_id NUMBER OPTIONAL
1989 -- inv_component_version VARCHAR2(3) OPTIONAL
1990 -- inv_subcomponent_id NUMBER OPTIONAL
1991 -- inv_subcomponent_version VARCHAR2(3) OPTIONAL
1992 --
1993 --
1994 -- Notes: : Either request_id or request_number must be non-null.
1995 -- If both are passed in, request_number will be ignored
1996 --
1997 -- If a field is not to be updated, do not pass in NULL. Either
1998 -- don't pass in the parameter at all, or pass in one of the
1999 -- missing parameter constants defined in the FND_API
2000 -- package(G_MISS_...).
2001 --
2002 -- For all the "flag" parameters, and p_called_by_workflow
2003 -- parameter, pass in the boolean constants defined in the
2004 -- FND_API package (G_TRUE and G_FALSE).
2005 --
2006 -- Varchar parameters with the maximum length noted above will
2007 -- be truncated if the length of the value being passed in
2008 -- exceeds the maximum allowance, and a warning will be appended
2009 -- to the runtime message list.
2010 --
2011 -- The type and owner of the the service request cannot be
2012 -- updated when there is an active workflow process. The status
2013 -- of the service request can be set to a "closed" status
2014 -- (status whose close_flag is set) under the same condition.
2015 -- In that case, this API will abort the active workflow
2016 -- process. When this API is being called by the workflow
2017 -- process, the caller must pass in the workflow process ID of
2018 -- the active workflow process for verification.
2019 --
2020 -- For the descriptive flexfield segments, the caller must pass
2021 -- in the IDs for all columns that are used in the descriptive
2022 -- flexfield. Input by value is currently not supported.
2023 --
2024 -- The publish flag cannot be updated if the profile
2025 -- 'Service: Publish Flag Update Allowed' is not set. If the
2026 -- caller passes in a non-null value when the profile is not
2027 -- set, the API will return an error.
2028
2029 -- The service request record must be committed before launching
2030 -- the workflow process. This is necessary because Workflow needs
2031 -- to obtain a lock on the record. If the caller passes in FALSE
2032 -- for p_commit and TRUE for p_launch_workflow, the API will
2033 -- return an error.
2034 --
2035 -- A workflow is automatically launched only if the caller passes
2036 -- in TRUE for the p_launch_workflow parameter and the profile
2037 -- option 'Service: Auto Launch Workflow' is set to 'Y'.
2038 --
2039 -- If p_launch_workflow is set, the Workflow API will try to lock
2040 -- the service request record because it needs to update the
2041 -- workflow_process_id column. The NOWAIT option can be specified
2042 -- by setting the p_nowait parameter. If p_nowait is set and the
2043 -- service request record is locked by another user, an error
2044 -- status is returned via the p_return_status_wkflw parameter
2045 -- indicating the workflow process is not launched.
2046 --
2047 -- If p_launch_workflow is set and the service request record is
2048 -- created successfully, a success code will be returned via the
2049 -- p_return_status parameter regardless of the result of the
2050 -- workflow launch. The status code from the Workflow launch is
2051 -- returned via the p_return_status_wkflw parameter instead.
2052
2053 --
2054 -- End of comments
2055 --
2056 --------------------------------------------------------------------------
2057 /*#
2058 * Update Service Request enables user to update a service request, and other service request related data
2059 * such as service contacts, and tasks. For details on the parameters, please refer to the document on Metalink from the URL provided above.
2060 *
2061 * @rep:scope public
2062 * @rep:lifecycle active
2063 * @rep:compatibility S
2064 * @rep:displayname Update Service Request
2065 * @rep:primaryinstance
2066 * @rep:businessevent oracle.apps.cs.sr.ServiceRequest.updated
2067 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2068 */
2069
2070 /**** Above text has been added to enable the integration repository to extract the
2071 data from the source code file and populate the integration repository schema so
2072 that Update_ServiceRequest API appears in the integration repository.
2073 ****/
2074
2075
2076 PROCEDURE Update_ServiceRequest(
2077 p_api_version IN NUMBER,
2078 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2079 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2080 x_return_status OUT NOCOPY VARCHAR2,
2081 x_msg_count OUT NOCOPY NUMBER,
2082 x_msg_data OUT NOCOPY VARCHAR2,
2083 p_request_id IN NUMBER := NULL,
2084 p_request_number IN VARCHAR2 := NULL,
2085 p_audit_comments IN VARCHAR2 := NULL,
2086 p_object_version_number IN NUMBER,
2087 p_resp_appl_id IN NUMBER := NULL,
2088 p_resp_id IN NUMBER := NULL,
2089 p_last_updated_by IN NUMBER,
2090 p_last_update_login IN NUMBER := NULL,
2091 p_last_update_date IN DATE,
2092 p_service_request_rec IN service_request_rec_type,
2093 p_notes IN notes_table,
2094 p_contacts IN contacts_table,
2095 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2096 p_workflow_process_id IN NUMBER := NULL,
2097 -- Commented out since these are now part of the out rec type --anmukher--08/08/03
2098 -- x_workflow_process_id OUT NOCOPY NUMBER,
2099 -- x_interaction_id OUT NOCOPY NUMBER,
2100 ----------------anmukher--------------------08/08/03
2101 -- Added for 11.5.10 projects
2102 p_auto_assign IN VARCHAR2 Default 'N',
2103 p_validate_sr_closure IN VARCHAR2 Default 'N',
2104 p_auto_close_child_entities IN VARCHAR2 Default 'N',
2105 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
2106 --Add p_auto_generate_tasks for 12.2-Auto Task creation
2107 p_auto_generate_tasks IN VARCHAR2 Default 'N',
2108 x_sr_update_out_rec OUT NOCOPY sr_update_out_rec_type
2109 );
2110
2111
2112 ----------------anmukher--------------08/08/03
2113 -- Overloaded procedure added for backward compatibility in 11.5.10
2114 -- since several new OUT parameters have been added to the 11.5.9 signature
2115 -- in the form of a new record type, sr_update_out_rec_type
2116 PROCEDURE Update_ServiceRequest(
2117 p_api_version IN NUMBER,
2118 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2119 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2120 x_return_status OUT NOCOPY VARCHAR2,
2121 x_msg_count OUT NOCOPY NUMBER,
2122 x_msg_data OUT NOCOPY VARCHAR2,
2123 p_request_id IN NUMBER := NULL,
2124 p_request_number IN VARCHAR2 := NULL,
2125 p_audit_comments IN VARCHAR2 := NULL,
2126 p_object_version_number IN NUMBER,
2127 p_resp_appl_id IN NUMBER := NULL,
2128 p_resp_id IN NUMBER := NULL,
2129 p_last_updated_by IN NUMBER,
2130 p_last_update_login IN NUMBER := NULL,
2131 p_last_update_date IN DATE,
2132 p_service_request_rec IN service_request_rec_type,
2133 p_notes IN notes_table,
2134 p_contacts IN contacts_table,
2135 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2136 p_workflow_process_id IN NUMBER := NULL,
2137 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
2138 x_workflow_process_id OUT NOCOPY NUMBER,
2139 x_interaction_id OUT NOCOPY NUMBER
2140 );
2141
2142 -- -------------------------------------------------------------------
2143 -- Start of comments
2144 -- API Name : Update_Status
2145 -- Type : Public
2146 -- Description : Update the status of a service request
2147 -- Pre-reqs : None
2148 --
2149 -- Standard IN Parameters:
2150 -- p_api_version IN NUMBER Required
2151 -- p_init_msg_list IN VARCHAR2 Optional
2152 -- Default = FND_API.G_FALSE
2153 -- p_commit IN VARCHAR2 Optional
2154 -- Default = FND_API.G_FALSE
2155 --
2156 -- Standard OUT Parameters:
2157 -- p_return_status OUT VARCHAR2(1)
2158 -- p_msg_count OUT NUMBER
2159 -- p_msg_data OUT VARCHAR2(2000)
2160 --
2161 -- Service Request IN Parameters:
2162 -- p_resp_appl_id IN NUMBER Optional
2163 -- Default = NULL
2164 -- p_resp_id IN NUMBER Optional
2165 -- Default = NULL
2166 -- p_user_id IN NUMBER Optional
2167 -- Default = NULL
2168 -- p_login_id IN NUMBER Optional
2169 -- Default = FND_API.G_MISS_NUM
2170
2171 ----------------------------------------------------
2172 -- Not in the API
2173 -- p_org_id IN NUMBER Optional
2174 -- Default = NULL
2175 ------------------------------------------------------------
2176
2177
2178
2179 -- p_request_id IN NUMBER Optional
2180 -- Default = NULL
2181 -- p_request_number IN VARCHAR2 Optional
2182 -- Default = NULL
2183 -- p_status_id IN NUMBER Optional
2184 -- Default = NULL
2185 -- p_status IN VARCHAR2 Optional
2186 -- Default = NULL
2187 -- p_closed_date IN DATE Optional
2188 -- Default = FND_API.G_MISS_DATE
2189 -- p_audit_comments IN VARCHAR2 Optional
2190 -- Default = NULL
2191 -- Used for the audit record.
2192 -- p_called_by_workflow IN NUMBER Optional
2193 -- Default = FND_API.G_FALSE
2194 -- Whether or not this API is being called by the active workflow
2195 -- process of the service request.
2196 -- p_workflow_process_id IN NUMBER Optional
2197 -- Default = NULL
2198 -- The workflow process ID of the active workflow process.
2199 --
2200 -- Calls IN parameters:
2201 -- p_comments IN VARCHAR2(2000) Optional
2202 -- Service request comments or log of the conversation.
2203 -- p_public_comment_flag IN VARCHAR2(1) Optional
2204 -- Indicate whether the service request comment is public (can be
2205 -- viewed by anyone).
2206 --
2207 -- Calls OUT parameters:
2208 -- p_call_id OUT NUMBER
2209 -- System generated ID of service request call
2210 --
2211 -- Version : Initial Version 1.0
2212 --
2213 -- Notes: : Either p_request_id or p_request_number must be non-null.
2214 -- If both are passed in, p_request_number will be ignored
2215 --
2216 -- Either p_Status or p_Status_id must be passed in. If
2217 -- both are passed in, the value of p_Status will be ignore.
2218 --
2219 -- The status of the service request can be updated to a
2220 -- "closed" status (statuses whose close_flag is set) when
2221 -- there is an active workflow process. In that case, the API
2222 -- will abort the active workflow process. When the API is
2223 -- being called by the process itself, the caller must pass in
2224 -- the workflow process ID of the active workflow process for
2225 -- verification.
2226 --
2227 -- If the new status is a "closed" status, then the value
2228 -- of p_closed_date will be used to set the close date of
2229 -- the service request. If p_closed_date is not passed
2230 -- in, sysdate will be defaulted.
2231 --
2232 -- End of comments
2233 -- -------------------------------------------------------------------
2234 /*#
2235 * Updates the status of an existing service request.
2236 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2237 *
2238 * @rep:scope public
2239 * @rep:lifecycle active
2240 * @rep:compatibility S
2241 * @rep:displayname Update Service Request Status
2242 * @rep:primaryinstance
2243 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2244 */
2245
2246 /**** Above text has been added to enable the integration repository to extract the data
2247 from the source code file and populate the integration repository schema so that
2248 Update_Status API appears in the integration repository.
2249 ****/
2250
2251 PROCEDURE Update_Status
2252 ( p_api_version IN NUMBER,
2253 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2254 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2255 x_return_status OUT NOCOPY VARCHAR2,
2256 x_msg_count OUT NOCOPY NUMBER,
2257 x_msg_data OUT NOCOPY VARCHAR2,
2258 p_resp_appl_id IN NUMBER := NULL,
2259 p_resp_id IN NUMBER := NULL,
2260 p_user_id IN NUMBER := NULL,
2261 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2262 p_request_id IN NUMBER := NULL,
2263 p_request_number IN VARCHAR2 := NULL,
2264 p_object_version_number IN NUMBER,
2265 p_status_id IN NUMBER := NULL,
2266 p_status IN VARCHAR2 := NULL,
2267 p_closed_date IN DATE := FND_API.G_MISS_DATE,
2268 p_audit_comments IN VARCHAR2 := NULL,
2269 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2270 p_workflow_process_id IN NUMBER := NULL,
2271 p_comments IN VARCHAR2 := NULL,
2272 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2273 p_validate_sr_closure IN VARCHAR2 Default 'N',
2274 p_auto_close_child_entities IN VARCHAR2 Default 'N',
2275 --Add p_auto_generate_tasks for 12.2-Auto Task creation
2276 p_auto_generate_tasks IN VARCHAR2 Default 'N',
2277 x_interaction_id OUT NOCOPY NUMBER
2278 );
2279
2280 -- -------------------------------------------------------------------
2281 -- Start of comments
2282 -- API Name : Update_Severity
2283 -- Type : Public
2284 -- Description : Update the severity of a service request
2285 -- Pre-reqs : None
2286 --
2287 -- Standard IN Parameters:
2288 -- p_api_version IN NUMBER Required
2289 -- p_init_msg_list IN VARCHAR2 Optional
2290 -- Default = FND_API.G_FALSE
2291 -- p_commit IN VARCHAR2 Optional
2292 -- Default = FND_API.G_FALSE
2293 --
2294 -- Standard OUT Parameters:
2295 -- p_return_status OUT VARCHAR2(1)
2296 -- p_msg_count OUT NUMBER
2297 -- p_msg_data OUT VARCHAR2(2000)
2298 --
2299 -- Service Request IN Parameters:
2300 -- p_resp_appl_id IN NUMBER Optional
2301 -- Default = NULL
2302 -- p_resp_id IN NUMBER Optional
2303 -- Default = NULL
2304 -- p_user_id IN NUMBER Optional
2305 -- Default = NULL
2306 -- p_login_id IN NUMBER Optional
2307 -- Default = FND_API.G_MISS_NUM
2308
2309 ---------------------------------------------------
2310 -- Not in the API
2311 -- p_org_id IN NUMBER Optional
2312 -- Default = NULL
2313 ---------------------------------
2314
2315 -- p_request_id IN NUMBER Optional
2316 -- Default = NULL
2317 -- p_request_number IN VARCHAR2 Optional
2318 -- Default = NULL
2319 -- p_severity_id IN NUMBER Optional
2320 -- Default = NULL
2321 -- p_severity IN VARCHAR2 Optional
2322 -- Default = NULL
2323 -- p_audit_comments IN VARCHAR2 Optional
2324 -- Default = NULL
2325 -- Used for the audit record.
2326 --
2327 -- Calls IN parameters:
2328 -- p_comments IN VARCHAR2(2000) Optional
2329 -- Service request comments or log of the conversation.
2330 -- p_public_comment_flag IN VARCHAR2(1) Optional
2331 -- Indicate whether the service request comment is public (can be
2332 -- viewed by anyone).
2333 --
2334 -- Calls OUT parameters:
2335 -- p_call_id OUT NUMBER
2336 -- System generated ID of service request call
2337 --
2338 -- Version : Initial Version 1.0
2339 --
2340 -- Notes: : Either p_request_id or p_request_number must be non-null.
2341 -- If both are passed in, p_request_number will be ignored
2342 --
2343 -- Either p_severity or p_severity_id must be passed in. If
2344 -- both are passed in, the value of p_severity will be ignore.
2345 --
2346 -- End of comments
2347 -- -------------------------------------------------------------------
2348
2349 PROCEDURE Update_Severity
2350 ( p_api_version IN NUMBER,
2351 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2352 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2353 x_return_status OUT NOCOPY VARCHAR2,
2354 x_msg_count OUT NOCOPY NUMBER,
2355 x_msg_data OUT NOCOPY VARCHAR2,
2356 p_resp_appl_id IN NUMBER := NULL,
2357 p_resp_id IN NUMBER := NULL,
2358 p_user_id IN NUMBER := NULL,
2359 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2360 p_request_id IN NUMBER := NULL,
2361 p_request_number IN VARCHAR2 := NULL,
2362 p_object_version_number IN NUMBER,
2363 p_severity_id IN NUMBER := NULL,
2364 p_severity IN VARCHAR2 := NULL,
2365 p_audit_comments IN VARCHAR2 := NULL,
2366 p_comments IN VARCHAR2 := NULL,
2367 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2368 x_interaction_id OUT NOCOPY NUMBER
2369 );
2370
2371 -- -------------------------------------------------------------------
2372 -- Start of comments
2373 -- API Name : Update_Urgency
2374 -- Type : Public
2375 -- Description : Update the urgency of a service request
2376 -- Pre-reqs : None
2377 --
2378 -- Standard IN Parameters:
2379 -- p_api_version IN NUMBER Required
2380 -- p_init_msg_list IN VARCHAR2 Optional
2381 -- Default = FND_API.G_FALSE
2382 -- p_commit IN VARCHAR2 Optional
2383 -- Default = FND_API.G_FALSE
2384 --
2385 -- Standard OUT Parameters:
2386 -- p_return_status OUT VARCHAR2(1)
2387 -- p_msg_count OUT NUMBER
2388 -- p_msg_data OUT VARCHAR2(2000)
2389 --
2390 -- Service Request IN Parameters:
2391 -- p_resp_appl_id IN NUMBER Optional
2392 -- Default = NULL
2393 -- p_resp_id IN NUMBER Optional
2394 -- Default = NULL
2395 -- p_user_id IN NUMBER Optional
2396 -- Default = NULL
2397 -- p_login_id IN NUMBER Optional
2398 -- Default = FND_API.G_MISS_NUM
2399
2400 ----------------------------------------------
2401 -- Not in the API
2402
2403 -- p_org_id IN NUMBER Optional
2404 -- Default = NULL
2405
2406 -------------------------------------------------------
2407 -- p_request_id IN NUMBER Optional
2408 -- Default = NULL
2409 -- p_request_number IN VARCHAR2 Optional
2410 -- Default = NULL
2411 -- p_urgency_id IN NUMBER Optional
2412 -- Default = FND_API.G_MISS_NUM
2413 -- p_urgency IN VARCHAR2 Optional
2414 -- Default = FND_API.G_MISS_CHAR
2415 -- p_audit_comments IN VARCHAR2 Optional
2416 -- Default = NULL
2417 -- Used for the audit record.
2418 --
2419 -- Calls IN parameters:
2420 -- p_comments IN VARCHAR2(2000) Optional
2421 -- Service request comments or log of the conversation.
2422 -- p_public_comment_flag IN VARCHAR2(1) Optional
2423 -- Indicate whether the service request comment is public (can be
2424 -- viewed by anyone).
2425 --
2426 -- Calls OUT parameters:
2427 -- p_call_id OUT NUMBER
2428 -- System generated ID of service request call
2429 --
2430 -- Version : Initial Version 1.0
2431 --
2432 -- Notes: : Either p_request_id or p_request_number must be non-null.
2433 -- If both are passed in, p_request_number will be ignored
2434 --
2435 -- Either p_urgency or p_urgency_id must be passed in. If
2436 -- both are passed in, the value of p_urgency will be ignore.
2437 --
2438 -- End of comments
2439 -- -------------------------------------------------------------------
2440
2441 PROCEDURE Update_Urgency
2442 ( p_api_version IN NUMBER,
2443 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2444 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2445 x_return_status OUT NOCOPY VARCHAR2,
2446 x_msg_count OUT NOCOPY NUMBER,
2447 x_msg_data OUT NOCOPY VARCHAR2,
2448 p_resp_appl_id IN NUMBER := NULL,
2449 p_resp_id IN NUMBER := NULL,
2450 p_user_id IN NUMBER := NULL,
2451 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2452 p_request_id IN NUMBER := NULL,
2453 p_request_number IN VARCHAR2 := NULL,
2454 p_object_version_number IN NUMBER,
2455 p_urgency_id IN NUMBER := FND_API.G_MISS_NUM,
2456 p_urgency IN VARCHAR2 := FND_API.G_MISS_CHAR,
2457 p_audit_comments IN VARCHAR2 := NULL,
2458 p_comments IN VARCHAR2 := NULL,
2459 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2460 x_interaction_id OUT NOCOPY NUMBER
2461 );
2462
2463
2464 -- -------------------------------------------------------------------
2465 -- Start of comments
2466 -- API Name : Update_Owner
2467 -- Type : Public
2468 -- Description : Update the owner of a service request
2469 -- Pre-reqs : Parameter p_owner_id must be a valid employee ID of
2470 -- an active employee in HR
2471 --
2472 -- Standard IN Parameters:
2473 -- p_api_version IN NUMBER Required
2474 -- p_init_msg_list IN VARCHAR2 Optional
2475 -- Default = FND_API.G_FALSE
2476 -- p_commit IN VARCHAR2 Optional
2477 -- Default = FND_API.G_FALSE
2478 --
2479 -- Standard OUT Parameters:
2480 -- p_return_status OUT VARCHAR2(1)
2481 -- p_msg_count OUT NUMBER
2482 -- p_msg_data OUT VARCHAR2(2000)
2483 --
2484 -- Service Request IN Parameters:
2485 -- p_resp_appl_id IN NUMBER Optional
2486 -- Default = NULL
2487 -- p_resp_id IN NUMBER Optional
2488 -- Default = NULL
2489 -- p_user_id IN NUMBER Optional
2490 -- Default = NULL
2491 -- p_login_id IN NUMBER Optional
2492 -- Default = FND_API.G_MISS_NUM
2493
2494 -----------------------------------------
2495 -- Not in the API
2496 -- p_org_id IN NUMBER Optional
2497 -- Default = NULL
2498 -----------------------------------------------
2499
2500 -- p_request_id IN NUMBER Optional
2501 -- Default = NULL
2502 -- p_request_number IN VARCHAR2 Optional
2503 -- Default = NULL
2504 -- p_Owner_id IN NUMBER Required
2505 -- Cannot be NULL.
2506 -- p_audit_comments IN VARCHAR2 Optional
2507 -- Default = NULL
2508 -- Used for the audit record.
2509 -- p_called_by_workflow IN NUMBER Optional
2510 -- Default = FND_API.G_FALSE
2511 -- Whether or not this API is being called by the active workflow
2512 -- process of the service request.
2513 -- p_workflow_process_id IN NUMBER Optional
2514 -- Default = NULL
2515 -- The workflow process ID of the active workflow process.
2516 --
2517 -- Calls IN parameters:
2518 -- p_comments IN VARCHAR2(2000) Optional
2519 -- Service request comments or log of the conversation.
2520 -- p_public_comment_flag IN VARCHAR2(1) Optional
2521 -- Indicate whether the service request comment is public (can be
2522 -- viewed by anyone).
2523 --
2524 -- Calls OUT parameters:
2525 -- p_call_id OUT NUMBER
2526 -- System generated ID of service request call
2527 --
2528 -- Version : Initial Version 1.0
2529 --
2530 -- Notes: : Either p_request_id or p_request_number must be non-null.
2531 -- If both are passed in, p_request_number will be ignored
2532 --
2533 -- The owner of the service request cannot be updated when
2534 -- there is an active workflow process unless the API is
2535 -- being called by the process itself. In that case, the
2536 -- caller must pass in the workflow process ID of the active
2537 -- workflow process for verification.
2538 --
2539 -- End of comments
2540 -- -------------------------------------------------------------------
2541 /*#
2542 * Updates both the group and the individual owner of an existing service request.
2543 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2544 *
2545 * @rep:scope public
2546 * @rep:lifecycle active
2547 * @rep:compatibility S
2548 * @rep:displayname Update Service Request Owner
2549 * @rep:primaryinstance
2550 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2551 */
2552
2553 /**** Above text has been added to enable the integration repository to extract the data
2554 from the source code file and populate the integration repository schema so that
2555 Update_Owner API appears in the integration repository.
2556 ****/
2557
2558 PROCEDURE Update_Owner
2559 ( p_api_version IN NUMBER,
2560 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2561 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2562 x_return_status OUT NOCOPY VARCHAR2,
2563 x_msg_count OUT NOCOPY NUMBER,
2564 x_msg_data OUT NOCOPY VARCHAR2,
2565 p_resp_appl_id IN NUMBER := NULL,
2566 p_resp_id IN NUMBER := NULL,
2567 p_user_id IN NUMBER := NULL,
2568 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2569 p_request_id IN NUMBER := NULL,
2570 p_request_number IN VARCHAR2 := NULL,
2571 p_object_version_number IN NUMBER,
2572 p_owner_id IN NUMBER,
2573 p_owner_group_id IN NUMBER,
2574 p_resource_type IN VARCHAR2,
2575 p_audit_comments IN VARCHAR2 := NULL,
2576 p_called_by_workflow IN VARCHAR2 := FND_API.G_FALSE,
2577 p_workflow_process_id IN NUMBER := NULL,
2578 p_comments IN VARCHAR2 := NULL,
2579 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2580 x_interaction_id OUT NOCOPY NUMBER
2581 );
2582
2583 -- -------------------------------------------------------------------
2584 -- Start of comments
2585 -- API Name : Update_Problem_Code
2586 -- Type : Public
2587 -- Description : Update the problem code of a service request
2588 -- Pre-reqs : None
2589 --
2590 -- Standard IN Parameters:
2591 -- p_api_version IN NUMBER Required
2592 -- p_init_msg_list IN VARCHAR2 Optional
2593 -- Default = FND_API.G_FALSE
2594 -- p_commit IN VARCHAR2 Optional
2595 -- Default = FND_API.G_FALSE
2596 --
2597 -- Standard OUT Parameters:
2598 -- p_return_status OUT VARCHAR2(1)
2599 -- p_msg_count OUT NUMBER
2600 -- p_msg_data OUT VARCHAR2(2000)
2601 --
2602 -- Service Request IN Parameters:
2603 -- p_resp_appl_id IN NUMBER Optional
2604 -- Default = NULL
2605 -- p_resp_id IN NUMBER Optional
2606 -- Default = NULL
2607 -- p_user_id IN NUMBER Optional
2608 -- Default = NULL
2609 -- p_login_id IN NUMBER Optional
2610 -- Default = FND_API.G_MISS_NUM
2611
2612 ---------------------------------
2613 -- Not in API
2614 -- p_org_id IN NUMBER Optional
2615 -- Default = NULL
2616
2617 -----------------------------
2618
2619
2620 -- p_request_id IN NUMBER Optional
2621 -- Default = NULL
2622 -- p_request_number IN VARCHAR2 Optional
2623 -- Default = NULL
2624 -- p_problem_code IN VARCHAR2 Required
2625 --
2626 -- Calls IN parameters:
2627 -- p_comments IN VARCHAR2(2000) Optional
2628 -- Service request comments or log of the conversation.
2629 -- p_public_comment_flag IN VARCHAR2(1) Optional
2630 -- Indicate whether the service request comment is public (can be
2631 -- viewed by anyone).
2632 --
2633 -- Calls OUT parameters:
2634 -- p_call_id OUT NUMBER
2635 -- System generated ID of service request call
2636 --
2637 -- Version : Initial Version 1.0
2638 --
2639 -- Notes: : Either p_request_id or p_request_number must be non-null.
2640 -- If both are passed in, p_request_number will be ignored
2641 --
2642 -- End of comments
2643 -- -------------------------------------------------------------------
2644
2645 PROCEDURE Update_Problem_Code
2646 ( p_api_version IN NUMBER,
2647 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2648 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2649 x_return_status OUT NOCOPY VARCHAR2,
2650 x_msg_count OUT NOCOPY NUMBER,
2651 x_msg_data OUT NOCOPY VARCHAR2,
2652 p_resp_appl_id IN NUMBER := NULL,
2653 p_resp_id IN NUMBER := NULL,
2654 p_user_id IN NUMBER := NULL,
2655 p_login_id IN NUMBER := FND_API.G_MISS_NUM,
2656 p_request_id IN NUMBER := NULL,
2657 p_request_number IN VARCHAR2 := NULL,
2658 p_object_version_number IN NUMBER,
2659 p_problem_code IN VARCHAR2,
2660 p_comments IN VARCHAR2 := NULL,
2661 p_public_comment_flag IN VARCHAR2 := FND_API.G_FALSE,
2662 x_interaction_id OUT NOCOPY NUMBER
2663 );
2664
2665
2666 -------------------------------------------------------------------
2667 ---These APIs are owned by Shih-Hsin
2668 -- Start of comments
2669 -- API Name : Link_KB_Statement
2670 -- Type : Public
2671 -- Function : Link a Knowledge Management statement with a Service Request
2672 -- Pre-reqs : Must a valid Service Request id and KB Element id
2673 --
2674 -- Parameters :
2675 -- IN :
2676 -- p_api_version IN NUMBER Required
2677 -- p_init_msg_list IN VARCHAR2(1) Optional
2678 -- Default = FND_API.G_FALSE
2679 -- p_commit IN VARCHAR2(1) Optional
2680 -- Default = FND_API.G_FALSE
2681 -- p_request_id IN NUMBER Required
2682 -- p_statement_id IN NUMBER Required
2683 -- p_is_statement_true IN BOOLEAN Required
2684 --
2685 -- OUT :
2686 -- x_return_status OUT VARCHAR2(1)
2687 -- x_msg_count OUT NUMBER
2688 -- x_msg_data OUT VARCHAR2(2000)
2689 -- x_statement_link_id OUT NUMBER
2690 --
2691 -- Version : Initial Version 1.0
2692 --
2693 -- Notes : This procedure will link a statement in the knowledge
2694 -- management system to a service request.
2695 --
2696 -- End of comments
2697
2698 PROCEDURE Link_KB_Statement
2699 (
2700 p_api_version IN NUMBER,
2701 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2702 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2703 p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
2704 x_return_status OUT NOCOPY VARCHAR2,
2705 x_msg_count OUT NOCOPY NUMBER,
2706 x_msg_data OUT NOCOPY VARCHAR2,
2707 p_request_id IN NUMBER,
2708 p_statement_id IN NUMBER,
2709 p_is_statement_true IN VARCHAR2,
2710 x_statement_link_id OUT NOCOPY NUMBER
2711 );
2712
2713 -------------------------------------------------------------------------
2714 -- Start of comments
2715 -- API Name : Link_KB_Solution
2716 -- Type : Public
2717 -- Function : Link a Knowledge Management solution with a Service Request
2718 -- Pre-reqs : Must a valid Service Request id and KB Set id
2719 --
2720 -- Parameters :
2721 -- IN :
2722 -- p_api_version IN NUMBER Required
2723 -- p_init_msg_list IN VARCHAR2(1) Optional
2724 -- Default = FND_API.G_FALSE
2725 -- p_commit IN VARCHAR2(1) Optional
2726 -- Default = FND_API.G_FALSE
2727 -- p_request_id IN NUMBER Required
2728 -- p_solution_id IN NUMBER Required
2729 -- p_is_solution_true IN BOOLEAN Required
2730 --
2731 -- OUT :
2732 -- x_return_status OUT VARCHAR2(1)
2733 -- x_msg_count OUT NUMBER
2734 -- x_msg_data OUT VARCHAR2(2000)
2735 -- x_solution_link_id OUT NUMBER
2736 --
2737 -- Version : Initial Version 1.0
2738 --
2739 -- Notes : This procedure will link a solution in the knowledge
2740 -- management system to a service request.
2741 --
2742 -- End of comments
2743
2744 /*#
2745 * Links an Oracle Knowledge Base solution to an existing service request.
2746 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2747 *
2748 * @rep:scope public
2749 * @rep:lifecycle active
2750 * @rep:compatibility S
2751 * @rep:displayname Link Knowledge Base Solution
2752 * @rep:primaryinstance
2753 * @rep:businessevent oracle.apps.cs.knowledge.SolutionLinked
2754 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2755 */
2756
2757 /**** Above text has been added to enable the integration repository to extract the data
2758 from the source code file and populate the integration repository schema so that
2759 Link_KB_Solution API appears in the integration repository.
2760 ****/
2761
2762 PROCEDURE Link_KB_Solution
2763 (
2764 p_api_version IN NUMBER,
2765 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2766 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2767 p_validation_level IN NUMBER := FND_API.G_VALID_LEVEL_FULL,
2768 x_return_status OUT NOCOPY VARCHAR2,
2769 x_msg_count OUT NOCOPY NUMBER,
2770 x_msg_data OUT NOCOPY VARCHAR2,
2771 p_request_id IN NUMBER,
2772 p_solution_id IN NUMBER,
2773 p_is_solution_true IN VARCHAR2,
2774 x_solution_link_id OUT NOCOPY NUMBER
2775 );
2776
2777 /* This is a overloaded procedure for create service request which is mainly
2778 created for making the changes for 1159 backward compatiable. This does not
2779 contain the following parameters:-
2780 x_individual_owner, x_group_owner, x_individual_type and p_auto_assign.
2781 and will call the above procedure with all these parameters and version
2782 as 3.0*/
2783
2784 PROCEDURE Create_ServiceRequest
2785 ( p_api_version IN NUMBER,
2786 p_init_msg_list IN VARCHAR2 := FND_API.G_FALSE,
2787 p_commit IN VARCHAR2 := FND_API.G_FALSE,
2788 x_return_status OUT NOCOPY VARCHAR2,
2789 x_msg_count OUT NOCOPY NUMBER,
2790 x_msg_data OUT NOCOPY VARCHAR2,
2791 p_resp_appl_id IN NUMBER := NULL,
2792 p_resp_id IN NUMBER := NULL,
2793 p_user_id IN NUMBER := NULL,
2794 p_login_id IN NUMBER := NULL,
2795 p_org_id IN NUMBER := NULL,
2796 p_request_id IN NUMBER := NULL,
2797 p_request_number IN VARCHAR2 := NULL,
2798 p_service_request_rec IN SERVICE_REQUEST_REC_TYPE,
2799 p_notes IN NOTES_TABLE,
2800 p_contacts IN CONTACTS_TABLE,
2801 p_default_contract_sla_ind IN VARCHAR2 Default 'N',
2802 x_request_id OUT NOCOPY NUMBER,
2803 x_request_number OUT NOCOPY VARCHAR2,
2804 x_interaction_id OUT NOCOPY NUMBER,
2805 x_workflow_process_id OUT NOCOPY NUMBER
2806 );
2807
2808 /*#
2809 * Updates the values of user-defined attributes (extensible attributes) for an existing service request.
2810 * Extensible attributes are used only by Customer Support, Service Desk, and Oracle Case Management.
2811 * For details on the parameters, please refer to the document on Metalink from the URL provided above.
2812 *
2813 * @rep:scope public
2814 * @rep:lifecycle active
2815 * @rep:compatibility S
2816 * @rep:displayname Process SR Extensible Attributes
2817 * @rep:primaryinstance
2818 * @rep:metalink 390479.1 Oracle White Paper : Service Request Public Application Programming Interfaces (APIs)
2819 */
2820 PROCEDURE process_sr_ext_attrs
2821 ( p_api_version IN NUMBER
2822 , p_init_msg_list IN VARCHAR2 DEFAULT NULL
2823 , p_commit IN VARCHAR2 DEFAULT NULL
2824 , p_incident_id IN NUMBER
2825 , p_ext_attr_grp_tbl IN CS_ServiceRequest_PUB.EXT_ATTR_GRP_TBL_TYPE
2826 , p_ext_attr_tbl IN CS_ServiceRequest_PUB.EXT_ATTR_TBL_TYPE
2827 , p_modified_by IN NUMBER DEFAULT NULL
2828 , p_modified_on IN DATE DEFAULT NULL
2829 , x_failed_row_id_list OUT NOCOPY VARCHAR2
2830 , x_return_status OUT NOCOPY VARCHAR2
2831 , x_errorcode OUT NOCOPY NUMBER
2832 , x_msg_count OUT NOCOPY NUMBER
2833 , x_msg_data OUT NOCOPY VARCHAR2
2834 );
2835
2836
2837 /*Start changes for get SR related info
2838 * for 12.2
2839 */
2840 PROCEDURE GET_SR_INFO
2841 ( p_api_version IN NUMBER,
2842 p_incident_id IN NUMBER ,
2843 p_incident_number IN VARCHAR2,
2844 x_getsr_out_rec IN OUT NOCOPY GET_SR_REC,
2845 x_tasks IN OUT NOCOPY tasks_table,
2846 x_notes IN OUT NOCOPY sr_notes_table,
2847 x_return_status OUT NOCOPY VARCHAR2,
2848 x_msg_count OUT NOCOPY VARCHAR2,
2849 x_msg_data OUT NOCOPY VARCHAR2);
2850
2851 -- end changes for get sr related info -12.2
2852
2853 -----------------------------------------------------------
2854
2855 END CS_ServiceRequest_PUB;
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