675: CS_SERVICEREQUEST_PUB.initialize_rec(p_service_request_rec);
676: p_service_request_rec.request_date := SYSDATE;
677: p_service_request_rec.type_name := '';
678:
679: p_service_request_rec.type_id := to_number(FND_PROFILE.VALUE('INC_DEFAULT_INCIDENT_TYPE'));
680: if (p_service_request_rec.type_id <> 4) Then
681: LOG_MESSAGE('Please set a correct value for Profile :-Service: Default Service Request Type-');
682: end if;
683: p_service_request_rec.status_id := 1; -- Open
682: end if;
683: p_service_request_rec.status_id := 1; -- Open
684: p_service_request_rec.status_name := '';
685:
686: p_service_request_rec.severity_id := to_number(FND_PROFILE.VALUE('INC_DEFAULT_INCIDENT_SEVERITY'));
687: if (p_service_request_rec.severity_id <> 4) Then
688: LOG_MESSAGE('Please set a correct value for Profile :-Service: Default Service Request Severity-');
689: end if;
690:
689: end if;
690:
691: p_service_request_rec.severity_name := '';
692:
693: p_service_request_rec.urgency_id := to_number(FND_PROFILE.VALUE('INC_DEFAULT_INCIDENT_URGENCY'));
694: if (p_service_request_rec.urgency_id <> 44) Then
695: LOG_MESSAGE('Please set a correct value for Profile :-Service: Default Service Request Urgency-');
696: end if;
697:
697:
698: p_service_request_rec.urgency_name := '';
699: p_service_request_rec.closed_date := TO_DATE('');
700:
701: p_service_request_rec.owner_id := to_number(FND_PROFILE.VALUE('INC_DEFAULT_INCIDENT_OWNER'));
702: if (p_service_request_rec.owner_id is null) Then
703: LOG_MESSAGE('Please set a correct value for Profile :-Service: Default Service Request Owner-');
704: end if;
705: