113: fnd_log.string(l_debug_procedure, G_MODULE||l_api_name, 'Entered '||G_PKG_NAME||'.'||l_api_name);
114: end if;
115:
116: If(funcmode = 'RUN') Then
117: l_event_entity := wf_engine.GetItemAttrText( itemtype =>itemtype,
118: itemkey =>itemkey,
119: aname =>'ALERT_SOURCE_OBJECT_CODE');
120:
121: l_alert_code := wf_engine.GetItemAttrText( itemtype =>itemtype,
117: l_event_entity := wf_engine.GetItemAttrText( itemtype =>itemtype,
118: itemkey =>itemkey,
119: aname =>'ALERT_SOURCE_OBJECT_CODE');
120:
121: l_alert_code := wf_engine.GetItemAttrText( itemtype =>itemtype,
122: itemkey =>itemkey,
123: aname =>'ALERT_NAME');--SVCREQUEST_ESCALATED_ALERT
124:
125: l_incident_id := wf_engine.GetItemAttrText( itemtype =>itemtype,
121: l_alert_code := wf_engine.GetItemAttrText( itemtype =>itemtype,
122: itemkey =>itemkey,
123: aname =>'ALERT_NAME');--SVCREQUEST_ESCALATED_ALERT
124:
125: l_incident_id := wf_engine.GetItemAttrText( itemtype =>itemtype,
126: itemkey =>itemkey,
127: aname =>'ALERT_SOURCE_OBJECT_ID');
128:
129: l_task_id := wf_engine.GetItemAttrText( itemtype =>itemtype,
125: l_incident_id := wf_engine.GetItemAttrText( itemtype =>itemtype,
126: itemkey =>itemkey,
127: aname =>'ALERT_SOURCE_OBJECT_ID');
128:
129: l_task_id := wf_engine.GetItemAttrText( itemtype =>itemtype,
130: itemkey =>itemkey,
131: aname =>'ALERT_SOURCE_TASK_ID');
132:
133: if(l_debug_procedure >= l_debug_runtime) then
176: fnd_message.set_token('ESCLEVEL', l_esc_level);
177: --fnd_message.set_token('CUSTID', to_char(l_customer_id));
178: l_sms_text := fnd_message.get;
179:
180: wf_engine.SetItemAttrText(itemtype, itemkey, 'SMS_TEXT', l_sms_text);
181:
182: --***Done SMS Content
183:
184: if(l_debug_procedure >= l_debug_runtime) then
194: l_email_sub := fnd_message.get;
195:
196:
197:
198: wf_engine.SetItemAttrText(itemtype, itemkey, 'INCIDENTID', l_incident_id);
199: --WF_Attr INCIDENTID => Msg_Attr MSG_INCIDENTID
200: wf_engine.SetItemAttrText(itemtype, itemkey, 'TASKID', l_task_id);
201: --WF_Attr TASKID => Msg_Attr MSG_TASKID
202:
196:
197:
198: wf_engine.SetItemAttrText(itemtype, itemkey, 'INCIDENTID', l_incident_id);
199: --WF_Attr INCIDENTID => Msg_Attr MSG_INCIDENTID
200: wf_engine.SetItemAttrText(itemtype, itemkey, 'TASKID', l_task_id);
201: --WF_Attr TASKID => Msg_Attr MSG_TASKID
202:
203: wf_engine.SetItemAttrText(itemtype, itemkey, 'EMAIL_SUB_TEXT', l_email_sub);
204: --WF_Attr EMAIL_SUB_TEXT => Msg_Attr MSG_SUBJECT_EMAIL
199: --WF_Attr INCIDENTID => Msg_Attr MSG_INCIDENTID
200: wf_engine.SetItemAttrText(itemtype, itemkey, 'TASKID', l_task_id);
201: --WF_Attr TASKID => Msg_Attr MSG_TASKID
202:
203: wf_engine.SetItemAttrText(itemtype, itemkey, 'EMAIL_SUB_TEXT', l_email_sub);
204: --WF_Attr EMAIL_SUB_TEXT => Msg_Attr MSG_SUBJECT_EMAIL
205: wf_engine.SetItemAttrText(itemtype, itemkey, 'EMAIL_CONTENT', l_email_content);
206: --WF_Attr EMAIL_CONTENT => Msg_Attr MSG_BODY_EMAIL
207: --***Done EMAIL Content
201: --WF_Attr TASKID => Msg_Attr MSG_TASKID
202:
203: wf_engine.SetItemAttrText(itemtype, itemkey, 'EMAIL_SUB_TEXT', l_email_sub);
204: --WF_Attr EMAIL_SUB_TEXT => Msg_Attr MSG_SUBJECT_EMAIL
205: wf_engine.SetItemAttrText(itemtype, itemkey, 'EMAIL_CONTENT', l_email_content);
206: --WF_Attr EMAIL_CONTENT => Msg_Attr MSG_BODY_EMAIL
207: --***Done EMAIL Content
208: if(l_debug_procedure >= l_debug_runtime) then
209: fnd_log.string(l_debug_procedure, G_MODULE||l_api_name, 'INCIDENTID '||l_incident_id);