153:
154: l_customerNumber := p_mediaTable(i).param_value;
155:
156: --elsif ( upper(p_mediaTable(i).param_name) = 'CUSTOMERID' ) THEN
157: elsif (p_mediaTable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CUSTOMER_ID) THEN
158:
159: l_customerID := to_number(p_mediaTable(i).param_value);
160:
161: --elsif ( upper(p_mediaTable(i).param_name) = 'CUSTOMERNUM' ) then
158:
159: l_customerID := to_number(p_mediaTable(i).param_value);
160:
161: --elsif ( upper(p_mediaTable(i).param_name) = 'CUSTOMERNUM' ) then
162: elsif (p_mediaTable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_PARTY_NUMBER) then
163:
164: l_customerNumber := p_mediaTable(i).param_value;
165:
166: elsif ( upper(p_mediaTable(i).param_name) = 'CONTACTNUM' ) then
179:
180: l_campaignCode := p_mediaTable(i).param_value;
181:
182: --elsif ( upper(p_mediaTable(i).param_name) = 'OCCTDNIS' ) then
183: elsif (p_mediaTable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_DNIS) then
184:
185: l_dnis := p_mediaTable(i).param_value;
186:
187: elsif ( upper(p_mediaTable(i).param_name) = 'OCCTCALLID' ) then
188:
189: l_callId := p_mediaTable(i).param_value;
190:
191: --elsif ( upper(p_mediaTable(i).param_name) = 'OCCTANI' ) then
192: elsif (p_mediaTable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ANI) then
193:
194: l_ani := p_mediaTable(i).param_value;
195:
196: elsif ( upper(p_mediaTable(i).param_name) = 'ACCOUNTCODE' ) then
235: l_usage := 'QUERY_TRANSFER';
236: elsif (upper(p_mediaTable(i).param_name) = 'XFR_SOURCE_CODE_ID') THEN
237: l_xfr_sourcecodeID := p_mediaTable(i).param_value;
238:
239: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_QUOTE_NUMBER) THEN
240: l_quoteNum := to_number(p_mediaTable(i).param_value);
241: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ORDER_NUMBER) THEN
242: l_orderNum := to_number(p_mediaTable(i).param_value);
243: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_COLLATERAL_REQUEST_NUMBER) THEN
237: l_xfr_sourcecodeID := p_mediaTable(i).param_value;
238:
239: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_QUOTE_NUMBER) THEN
240: l_quoteNum := to_number(p_mediaTable(i).param_value);
241: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ORDER_NUMBER) THEN
242: l_orderNum := to_number(p_mediaTable(i).param_value);
243: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_COLLATERAL_REQUEST_NUMBER) THEN
244: l_collateralReqNum := p_mediaTable(i).param_value;
245: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ACCOUNT_NUMBER) THEN
239: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_QUOTE_NUMBER) THEN
240: l_quoteNum := to_number(p_mediaTable(i).param_value);
241: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ORDER_NUMBER) THEN
242: l_orderNum := to_number(p_mediaTable(i).param_value);
243: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_COLLATERAL_REQUEST_NUMBER) THEN
244: l_collateralReqNum := p_mediaTable(i).param_value;
245: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ACCOUNT_NUMBER) THEN
246: l_accountCode := p_mediaTable(i).param_value;
247: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_EVENT_REGISTRATION_CODE) THEN
241: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ORDER_NUMBER) THEN
242: l_orderNum := to_number(p_mediaTable(i).param_value);
243: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_COLLATERAL_REQUEST_NUMBER) THEN
244: l_collateralReqNum := p_mediaTable(i).param_value;
245: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ACCOUNT_NUMBER) THEN
246: l_accountCode := p_mediaTable(i).param_value;
247: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_EVENT_REGISTRATION_CODE) THEN
248: l_eventConfCode := p_mediaTable(i).param_value;
249: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_MARKETING_PIN) THEN
243: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_COLLATERAL_REQUEST_NUMBER) THEN
244: l_collateralReqNum := p_mediaTable(i).param_value;
245: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ACCOUNT_NUMBER) THEN
246: l_accountCode := p_mediaTable(i).param_value;
247: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_EVENT_REGISTRATION_CODE) THEN
248: l_eventConfCode := p_mediaTable(i).param_value;
249: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_MARKETING_PIN) THEN
250: l_marketingPin := p_mediaTable(i).param_value;
251: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER) THEN
245: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_ACCOUNT_NUMBER) THEN
246: l_accountCode := p_mediaTable(i).param_value;
247: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_EVENT_REGISTRATION_CODE) THEN
248: l_eventConfCode := p_mediaTable(i).param_value;
249: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_MARKETING_PIN) THEN
250: l_marketingPin := p_mediaTable(i).param_value;
251: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER) THEN
252: l_ContractNum := p_mediaTable(i).param_value;
253: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER_MODIFIER) THEN
247: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_EVENT_REGISTRATION_CODE) THEN
248: l_eventConfCode := p_mediaTable(i).param_value;
249: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_MARKETING_PIN) THEN
250: l_marketingPin := p_mediaTable(i).param_value;
251: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER) THEN
252: l_ContractNum := p_mediaTable(i).param_value;
253: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER_MODIFIER) THEN
254: l_ContractNumMod := p_mediaTable(i).param_value;
255: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_KEY) THEN
249: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_MARKETING_PIN) THEN
250: l_marketingPin := p_mediaTable(i).param_value;
251: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER) THEN
252: l_ContractNum := p_mediaTable(i).param_value;
253: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER_MODIFIER) THEN
254: l_ContractNumMod := p_mediaTable(i).param_value;
255: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_KEY) THEN
256: l_ServiceKey := p_mediaTable(i).param_value;
257: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_REQUEST_NUMBER) THEN
251: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER) THEN
252: l_ContractNum := p_mediaTable(i).param_value;
253: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER_MODIFIER) THEN
254: l_ContractNumMod := p_mediaTable(i).param_value;
255: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_KEY) THEN
256: l_ServiceKey := p_mediaTable(i).param_value;
257: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_REQUEST_NUMBER) THEN
258: l_SRNum := p_mediaTable(i).param_value;
259:
253: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_CONTRACT_NUMBER_MODIFIER) THEN
254: l_ContractNumMod := p_mediaTable(i).param_value;
255: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_KEY) THEN
256: l_ServiceKey := p_mediaTable(i).param_value;
257: ELSIF (p_mediatable(i).param_name = CCT_INTERACTIONKEYS_PUB.KEY_SERVICE_REQUEST_NUMBER) THEN
258: l_SRNum := p_mediaTable(i).param_value;
259:
260: -- added to check if the agent is already on a call (prereq: UWQ bug 2495619)
261: elsif (p_mediaTable(i).param_name = 'UWQ_BLOCK_MODE') THEN