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Object Name: | JTF_IH_INTERACTIONS_V |
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Object Type: | VIEW |
Owner: | APPS |
FND Design Data: | JTF.JTF_IH_INTERACTIONS_V |
Subobject Name: | |
Status: | VALID |
A public view which may be useful for custom reporting or other data
requirements.
Used for generating reports for records in table JTF_IH_INTERACTIONS.
Name | Datatype | Length | Mandatory | Comments |
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ROW_ID | ROWID | (10) | Row Identifier | |
INTERACTION_ID | NUMBER | (15) | Yes | Unique Interaction Identifier |
OBJECT_VERSION_NUMBER | NUMBER | (9) | Sequential number used for database locking control when using HTML as a user interface. | |
CREATION_DATE | DATE | Yes | Standard who column - date when this row was created. | |
CREATED_BY | NUMBER | (15) | Yes | Standard who column - user who created this row (foreign key to FND_USER.USER_ID). |
LAST_UPDATE_DATE | DATE | Yes | Standard Who column - date when a user last updated this row. | |
LAST_UPDATE_LOGIN | NUMBER | (15) | Standard who column - operating system login of user who last updated this row (foreign key to FND_LOGINS.LOGIN_ID). | |
LAST_UPDATED_BY | NUMBER | (15) | Yes | Standard who column - user who last updated this row (foreign key to FND_USER.USER_ID). |
INTERACTION_INTERS_ID | NUMBER | Links Interactions | ||
OBJECT_ID | NUMBER | The Primary Key for the Oracle Marketing table relating to the object type. | ||
OBJECT_TYPE | VARCHAR2 | (30) | Oracle Marketing type of source code. | |
SOURCE_CODE | VARCHAR2 | (100) | Source Code provided by the customer | |
SOURCE_CODE_ID | NUMBER | Unique identifier for Marketing Source Code | ||
REFERENCE_FORM | VARCHAR2 | (1000) | Legacy column for 3i Interaction Manager | |
DURATION | NUMBER | Legacy column for 3i Interaction Manager | ||
END_DATE_TIME | DATE | The date and time the interaction ended | ||
FOLLOW_UP_ACTION | VARCHAR2 | (80) | Legacy column for 3i Interaction Manager | |
NON_PRODUCTIVE_TIME_AMOUNT | NUMBER | The number of seconds the agent was considered non-productive since the end of the last interaction and end of the current interaction. | ||
RESULT_ID | NUMBER | Result Identifier | ||
REASON_ID | NUMBER | Reason Identifier | ||
START_DATE_TIME | DATE | The date and time the interaction started | ||
OUTCOME_ID | NUMBER | Outcome Identifier | ||
PREVIEW_TIME_AMOUNT | NUMBER | The number of seconds the agent previewed the interaction item before initiating the interaction | ||
PRODUCTIVE_TIME_AMOUNT | NUMBER | The number of seconds the agent was considered productive since the end of the last interaction and end of the current interaction. | ||
HANDLER_ID | NUMBER | Yes | Handler Identifier from FND_APPLICATION | |
INTER_INTERACTION_DURATION | NUMBER | The number of seconds between the end of the last interaction and the beginning of the current interaction | ||
WRAP_UP_TIME_AMOUNT | NUMBER | The number of seconds that agent spent on the interaction from the closing of the last media item to the conclusion of the interaction. | ||
SCRIPT_ID | NUMBER | Script Identifier | ||
PARTY_ID | NUMBER | Yes | Party Identifier for Customer | |
RESOURCE_ID | NUMBER | Yes | Resource Identifier for Agent | |
METHOD_CODE | VARCHAR2 | (30) | Legacy column for 3i Interaction Manager | |
ACTIVE | VARCHAR2 | (1) | Yes | Used for Interaction History interaction caching. |
CONTACT_PARTY_ID | NUMBER | Contact Party Identifier | ||
CONTACT_REL_PARTY_ID | NUMBER | Contact Relationship Party Identifier | ||
PRIMARY_PARTY_ID | NUMBER | Primary Party Identifier for the interaction. |
Cut, paste (and edit) the following text to query this object:
SELECT ROW_ID
, INTERACTION_ID
, OBJECT_VERSION_NUMBER
, CREATION_DATE
, CREATED_BY
, LAST_UPDATE_DATE
, LAST_UPDATE_LOGIN
, LAST_UPDATED_BY
, INTERACTION_INTERS_ID
, OBJECT_ID
, OBJECT_TYPE
, SOURCE_CODE
, SOURCE_CODE_ID
, REFERENCE_FORM
, DURATION
, END_DATE_TIME
, FOLLOW_UP_ACTION
, NON_PRODUCTIVE_TIME_AMOUNT
, RESULT_ID
, REASON_ID
, START_DATE_TIME
, OUTCOME_ID
, PREVIEW_TIME_AMOUNT
, PRODUCTIVE_TIME_AMOUNT
, HANDLER_ID
, INTER_INTERACTION_DURATION
, WRAP_UP_TIME_AMOUNT
, SCRIPT_ID
, PARTY_ID
, RESOURCE_ID
, METHOD_CODE
, ACTIVE
, CONTACT_PARTY_ID
, CONTACT_REL_PARTY_ID
, PRIMARY_PARTY_ID
FROM APPS.JTF_IH_INTERACTIONS_V;
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