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[Dependency Information]
| Object Name: | CCT_AGENT_RT_STATS |
|---|---|
| Object Type: | TABLE |
| Owner: | CCT |
| FND Design Data: | CCT.CCT_AGENT_RT_STATS
|
| Subobject Name: | |
| Status: | VALID |
This table keeps tracked of logged in agents.
| Tablespace: | APPS_TS_TX_DATA |
|---|---|
| PCT Free: | 10 |
| PCT Used: |
| Index | Type | Uniqueness | Tablespace | Column |
|---|---|---|---|---|
| CCT_AGENTID_U1 | NORMAL | UNIQUE |
APPS_TS_TX_IDX
|
AGENT_ID
|
| Name | Datatype | Length | Mandatory | Comments |
|---|---|---|---|---|
| AGENT_RT_STAT_ID | NUMBER | Yes | Agent RT Stat Unique ID, also used as a unique reference for an agent | |
| AGENT_ID | NUMBER | Yes | Stores Resource_ID of the Agent | |
| CLIENT_ID | NUMBER | Yes | COPY. From CCT_CLIENT. Client agent is using. | |
| AVAILABLE | VARCHAR2 | (1) | OTM. T/F; T if agent is logged i | |
| MCM_ID | NUMBER | Yes | COPY. From CCT_OTM. OTM agent is logged into. | |
| CONTEXT | VARCHAR2 | (30) | Descriptive Flexfields Structure Defining Column | |
| ATTRIBUTE1 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE2 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE3 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE4 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE5 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE6 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE7 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE8 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE9 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE10 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE11 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE12 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE13 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE14 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| ATTRIBUTE15 | VARCHAR2 | (150) | Descriptive Flexfield Segment Column | |
| CREATED_BY | NUMBER | (15) | Yes | Standard who column |
| CREATION_DATE | DATE | Yes | Standard who column | |
| LAST_UPDATE_DATE | DATE | Yes | Standard who column | |
| LAST_UPDATED_BY | NUMBER | (15) | Yes | Standard who column |
| LAST_UPDATE_LOGIN | NUMBER | (15) | Standard who column | |
| SECURITY_GROUP_ID | NUMBER | Used in hosted environments | ||
| GET_WORK | VARCHAR2 | (1) | Is Ready to Get Work | |
| HAS_CALL | VARCHAR2 | (1) | Is agent on a call | |
| MEDIA_TYPE | NUMBER | (8) | Media Type | |
| APP_ID | NUMBER | (15) | App Id | |
| RESP_ID | NUMBER | (15) | Responsibility Id | |
| FND_USER_ID | NUMBER | (15) | Foreign Key to FND_USERS if the Agent is not defined in JTF_Resource but only a FND USEr | |
| EMPLOYEE_ID | NUMBER | (15) | Foreign Key to HR_Employees if the Agent is not defined in JTF_Resource but only a HR Employee | |
| PREFERRED_DEVICE_ID | NUMBER | (15) | Foreign key to CCT_AGENT_PREFERRED_DEVICES table, stores the preferred device id used by an agent |
Cut, paste (and edit) the following text to query this object:
SELECT AGENT_RT_STAT_ID
, AGENT_ID
, CLIENT_ID
, AVAILABLE
, MCM_ID
, CONTEXT
, ATTRIBUTE1
, ATTRIBUTE2
, ATTRIBUTE3
, ATTRIBUTE4
, ATTRIBUTE5
, ATTRIBUTE6
, ATTRIBUTE7
, ATTRIBUTE8
, ATTRIBUTE9
, ATTRIBUTE10
, ATTRIBUTE11
, ATTRIBUTE12
, ATTRIBUTE13
, ATTRIBUTE14
, ATTRIBUTE15
, CREATED_BY
, CREATION_DATE
, LAST_UPDATE_DATE
, LAST_UPDATED_BY
, LAST_UPDATE_LOGIN
, SECURITY_GROUP_ID
, GET_WORK
, HAS_CALL
, MEDIA_TYPE
, APP_ID
, RESP_ID
, FND_USER_ID
, EMPLOYEE_ID
, PREFERRED_DEVICE_ID
FROM CCT.CCT_AGENT_RT_STATS;
CCT.CCT_AGENT_RT_STATS does not reference any database object
CCT.CCT_AGENT_RT_STATS is referenced by following:
CCT
CCT_AGENT_RT_STATS#
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