Search Results csm_hz_cust_accounts_acc




The CSM.CSM_HZ_CUST_ACCOUNTS_ACC table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a custom table that extends the functionality of the standard HZ_CUST_ACCOUNTS table from Oracle's Trading Community Architecture (TCA) module. This table is typically used in Customer Service Management (CSM) implementations to store additional attributes or customizations related to customer accounts that are not available in the base TCA tables. Below is a detailed breakdown of its purpose, structure, and usage within Oracle EBS.

Purpose and Context

The HZ_CUST_ACCOUNTS table in Oracle TCA serves as the core repository for customer account information, storing details such as account names, numbers, statuses, and relationship hierarchies. However, organizations often require additional fields or custom logic to meet specific business needs. The CSM.CSM_HZ_CUST_ACCOUNTS_ACC table acts as an extension to this standard table, enabling businesses to capture supplementary data without modifying the base TCA schema. This approach ensures upgrade safety and compliance with Oracle's best practices.

Key Attributes and Structure

While the exact structure of CSM_HZ_CUST_ACCOUNTS_ACC may vary based on implementation, it typically includes the following key columns:
  • CUST_ACCOUNT_ID: Foreign key referencing HZ_CUST_ACCOUNTS.CUST_ACCOUNT_ID, linking the custom data to the standard customer account record.
  • ATTRIBUTE1 to ATTRIBUTE15: Flexible fields for storing custom data (e.g., industry-specific classifications, internal flags, or integration keys).
  • CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY: Standard Oracle audit columns.
  • Additional custom columns: These may include fields like CSM_SPECIAL_HANDLING_FLAG, CSM_ACCOUNT_TIER, or other organization-specific attributes.

Integration with Oracle EBS Modules

The table integrates with multiple Oracle EBS modules:
  1. Trading Community Architecture (TCA): Serves as the foundation, with CSM_HZ_CUST_ACCOUNTS_ACC extending its data model.
  2. Customer Service Management (CSM): Uses the extended attributes for service contract management, case tracking, and customer segmentation.
  3. Order Management (OM): May leverage custom attributes for order prioritization or pricing rules.
  4. Receivables (AR): Can utilize extended data for credit management or billing processes.

Implementation Considerations

When using CSM_HZ_CUST_ACCOUNTS_ACC in Oracle EBS 12.1.1 or 12.2.2:
  • Data Synchronization: Custom logic (triggers or APIs) must ensure data consistency between HZ_CUST_ACCOUNTS and the extension table.
  • Performance Impact: Joins between the base and extension tables should be optimized, especially for high-volume implementations.
  • Upgrade Compatibility: Customizations should avoid direct modifications to Oracle-delivered objects to simplify future upgrades.
  • Security: Access controls must be implemented at both the table and application layer.

Technical Usage Patterns

Common technical scenarios involving this table include:
  • Custom reports combining standard and extended customer attributes.
  • Workflow rules in CSM that reference extended account properties.
  • Integration with external systems through additional identifier fields.
  • Data migration scripts that populate both standard and custom account attributes.

Best Practices

For optimal use of CSM_HZ_CUST_ACCOUNTS_ACC:
  • Document all custom fields and their business purposes.
  • Use Oracle's TCA APIs (like HZ_CUST_ACCOUNT_V2PUB) for data modifications rather than direct SQL.
  • Implement indexing on frequently queried columns.
  • Consider using Oracle Application Framework (OAF) or ADF extensions to expose custom fields in the UI.
In summary, CSM.CSM_HZ_CUST_ACCOUNTS_ACC represents a strategic extension point in Oracle EBS implementations, allowing organizations to enhance customer account functionality while maintaining the integrity of the standard TCA model. Its proper implementation requires careful planning around data model design, integration patterns, and long-term maintenance strategies.