Search Results hz_cust_accounts

The HZ_CUST_ACCOUNTS table is a fundamental component of Oracle E-Business Suite (EBS) 12.1.1 and 12.2.2, specifically within the Trading Community Architecture (TCA) module. It serves as the central repository for storing customer account information, enabling organizations to manage customer relationships, transactions, and interactions efficiently. This table is part of the broader Oracle TCA framework, which provides a unified model for managing complex customer data across multiple business functions, including Order Management, Receivables, and Service Contracts.

Structure and Key Columns

The HZ_CUST_ACCOUNTS table contains critical columns that define customer accounts, such as:

• CUST_ACCOUNT_ID: Primary key uniquely identifying each customer account.
• PARTY_ID: Foreign key linking to the HZ_PARTIES table, associating the account with a party (individual or organization).
• ACCOUNT_NUMBER: User-defined identifier for the customer account.
• STATUS: Indicates the active/inactive status of the account (e.g., 'A' for active, 'I' for inactive).
• CUSTOMER_TYPE: Classifies the account (e.g., 'I' for individual, 'O' for organization).
• CUSTOMER_CLASS_CODE: Categorizes the account based on predefined classes.
• PRIMARY_PHONE_CONTACT_PT_ID: References the primary phone contact point in HZ_CONTACT_POINTS.
• LAST_UPDATE_DATE and CREATION_DATE: Audit columns tracking record changes.

Functional Role in Oracle EBS

The table plays a pivotal role in customer-centric processes:

1. Order Management: Links sales orders to customer accounts, ensuring accurate billing and shipping.
2. Accounts Receivable: Tracks invoices, payments, and credit limits associated with accounts.
3. Service Contracts: Manages service agreements tied to customer accounts.
4. Customer Hierarchy: Supports parent-child relationships between accounts for consolidated reporting.

Integration with Other TCA Tables

HZ_CUST_ACCOUNTS integrates with key TCA tables:

• HZ_PARTIES: Stores party details (name, tax identifiers).
• HZ_CUST_ACCT_SITES_ALL: Manages account addresses and site uses.
• HZ_CUSTOMER_PROFILES: Stores credit and payment terms.
• HZ_RELATIONSHIPS: Defines relationships between accounts/parties.

Technical Considerations

• Indexing: Primary key (CUST_ACCOUNT_ID) and foreign key (PARTY_ID) are indexed for performance.
• Multi-Org Support: In EBS 12.2.2, the table is multi-org enabled via ORG_ID column.
• Data Security: Access controlled via Oracle's Function Security and VPD policies.
• API Usage: Modifications should use TCA APIs (HZ_CUST_ACCOUNT_V2PUB) rather than direct DML.

Customization and Extensions

Organizations often extend the table via:

• Descriptive Flexfields (DFFs): Adding custom attributes.
• Business Events: Triggering workflows on account status changes.
• Views: Creating custom joins for reporting (e.g., HZ_CUSTOMERS view).

Upgrade Implications

Between EBS 12.1.1 and 12.2.2, the table structure remains largely consistent, but 12.2.2 introduces:

• Enhanced multi-org support.
• Improved performance through partitioning options.
• Tighter integration with Oracle Fusion Middleware.

In summary, HZ_CUST_ACCOUNTS is the cornerstone of customer data management in Oracle EBS, enabling end-to-end customer lifecycle processes while maintaining data integrity through its relational design and API-driven access model.