Search Results hz_org_contacts

The HZ_ORG_CONTACTS table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a critical component of the Trading Community Architecture (TCA) module, which serves as the foundation for managing customer, supplier, and partner relationships. This table stores organizational contact information, linking individuals (stored in HZ_PARTIES with PARTY_TYPE='PERSON') to organizations (stored in HZ_PARTIES with PARTY_TYPE='ORGANIZATION'). Below is a detailed analysis of its structure, functionality, and integration within Oracle EBS.

Key Attributes of HZ_ORG_CONTACTS

• ORG_CONTACT_ID: Primary key, uniquely identifying each organizational contact record.
• PARTY_RELATIONSHIP_ID: Foreign key referencing HZ_RELATIONSHIPS, establishing the link between the person (contact) and the organization.
• CONTACT_NUMBER: Optional unique identifier for the contact within the organization.
• JOB_TITLE: Stores the contact's designation (e.g., "Procurement Manager").
• DEPARTMENT: Specifies the department to which the contact belongs.
• DECISION_MAKER_FLAG: Indicates whether the contact has decision-making authority (Y/N).
• REFERENCE_USE_FLAG: Marks if the contact is used as a reference (Y/N).
• STATUS: Tracks the active/inactive status of the contact (A/I).
• CREATED_BY/MODIFIED_BY: Audit columns capturing user and timestamp of record changes.

Functional Role in Oracle EBS

The HZ_ORG_CONTACTS table enables:

1. Customer Management: Links individuals (e.g., accounts payable contacts) to customer organizations in Order Management (OM) and Accounts Receivable (AR).
2. Supplier Management: Associates procurement contacts with supplier organizations in Purchasing (PO) and Payables (AP).
3. Partner Relationships: Facilitates partner ecosystem management in Channel Revenue Management (CRM).
4. Hierarchical Structures: Supports complex organizational hierarchies through HZ_RELATIONSHIPS.

Integration with Other TCA Tables

The table integrates with:

• HZ_PARTIES: Base table for party data (both organizations and persons).
• HZ_RELATIONSHIPS: Defines the nature of the contact-organization association (e.g., "EMPLOYEE_OF").
• HZ_CONTACT_POINTS: Stores communication details (phone, email) for contacts.
• HZ_LOCATIONS: Optional linkage to physical addresses.

Technical Considerations

• Indexing: Key indexes include ORG_CONTACT_ID (PK), PARTY_RELATIONSHIP_ID, and CONTACT_NUMBER.
• API Usage: Modifications should use TCA APIs (HZ_ORG_CONTACT_PUB) to maintain data integrity.
• Performance: Large-scale data operations may require partitioning in high-volume implementations.

Version-Specific Notes

• 12.1.1: Introduced enhanced validation rules for contact roles.
• 12.2.2: Added support for REST APIs to access contact data, improving integration capabilities.

Common Use Cases

1. Generating contact lists for customer support teams.
2. Automating procurement approval workflows based on contact roles.
3. Enabling personalized communications in marketing campaigns.

In summary, HZ_ORG_CONTACTS is a pivotal table in Oracle EBS TCA, providing the structural foundation for managing organizational relationships across financial, supply chain, and customer-facing modules. Its design reflects Oracle's flexible data model, accommodating diverse business scenarios while maintaining referential integrity through tight integration with other TCA components.