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Lookup Type: INTERACTION_METHOD

Product:	CS - Service
Meaning:	INTERACTION_METHOD
Description:	Method of customer interaction

Quick Codes

Code	Meaning	Description
INBOUND_CALL	Inbound Call	Customer called
INBOUND_EMAIL	Inbound E-mail	Customer e-mailed
INBOUND_FAX	Inbound Fax	Customer faxed
INBOUND_MAIL	Inbound Mail	Customer mailed in response or request
IN_PERSON	In Person	Interacted with contact in person as part of site visit, seminar, trade show, conference, etc.
OUTBOUND_CALL	Outbound Call	Called customer
OUTBOUND_EMAIL	Outbound E-mail	E-mailed to customer
OUTBOUND_FAX	Outbound Fax	Faxed to customer
OUTBOUND_MAIL	Outbound Mail	Mailed to customer on request or part of direct mailing
SYSTEM	System	System-generated
WEB	Web	Customer accessed web site