Code |
Meaning |
Description |
ACCOUNT |
Account Inquiry |
Customer inquired or updated account information |
CALLBACK |
Callback |
Return call |
COLLATERAL_SENT |
Collateral Sent |
Collateral sent on customer request or part of direct mailing |
CP |
Customer Product |
Customer inquired or updated a customer product |
CUST |
Customer |
Customer inquired or updated customer information |
CUST_NEW |
New Customer |
Customer created |
DR |
Depot Repair |
Customer inquired or updated a depot repair |
EVENT |
Event Inquiry |
Contact called to inquire about a seminar, trade show or conference |
EVENT_ENROLLMENT |
Event Enrollment |
Contact enrolled in seminar, trade show or conference |
NEW_CALL |
New Call |
New call |
NEW_LEAD |
Purchase Interest |
Customer or prospect expressed interest for purchase |
PROMO_RESPONSE |
Response to Promotion |
Customer or prospect responded to a promotion |
QUOTE |
Price Quote Inquiry |
Customer or prospect called to request quotation |
QUOTE_SENT |
Price Quote Sent |
Quotation sent to customer or prospect |
RMA |
RMA*+ |
Customer inquired or updated an RMA |
RMA_NEW |
New RMA |
RMA created |
SO |
Sales Order |
Customer inquired or updated a sales order |
SO_NEW |
New Sales Order |
Sales order created |
SRV_ORD |
Order Service |
Service ordered |
SRV_REN |
Renew Service |
Service renewed |
SRV_TER |
Terminate Service |
Service terminated |
SR_NEW |
New Service Request |
Service request created |