Product: | CS - Service |
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Meaning: | CSY_PROMPTS |
Description: | prompts used in service core embedded analytic components |
Code | Meaning | Description |
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ALL | All | |
CRIT_CUST_SR | Critical Customer Request | |
DAYS | days | |
HOURS | hours | |
MINS | mins | |
MTT_RESLV | Mean Time To Resolve | |
MTT_RSPND | Mean Time To Respond | |
PERCENT | % | |
PROB_CODE | Problem Code | |
PROD_CODE | Item | |
RESL_CODE | Resolution Code | |
SEV_1_SR | Severity 1 Requests | |
SR_IN_JEOPARDY | Service Requests In Jeopardy | |
SR_RSLTN_QLTY | Request Resolution Quality | |
SR_RSLVD_PER_AGT | Requests Resolved per Agent |
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