Search Results table - ce.ce_statement_headers




The CSI_T_TXN_SYSTEMS table is a critical component in Oracle E-Business Suite (EBS) 12.1.1 and 12.2.2, specifically within the Oracle Customer Service Intelligence (CSI) module. This table serves as a repository for transactional data related to service systems, capturing essential information about assets, configurations, and service interactions. Below is a detailed analysis of its structure, purpose, and integration within Oracle EBS.

Overview of CSI_T_TXN_SYSTEMS

The CSI_T_TXN_SYSTEMS table stores transactional records for service systems, which are entities managed under the CSI module. These systems represent physical or logical assets, such as equipment, installations, or configurations, that are tracked for service and maintenance purposes. The table is part of the broader CSI schema, which facilitates service request management, asset tracking, and warranty processing.

Key Columns and Data Structure

The table comprises several columns that define the attributes and relationships of service systems. Key columns include:
  • SYSTEM_ID: Primary key uniquely identifying each system record.
  • INSTANCE_ID: References the associated item instance from CSI_ITEM_INSTANCES.
  • TRANSACTION_ID: Links to the transaction record in CSI_T_TXN_HEADERS.
  • SYSTEM_TYPE_CODE: Classifies the system (e.g., "EQUIPMENT," "CONFIGURATION").
  • STATUS_CODE: Indicates the system's operational state (e.g., "ACTIVE," "INACTIVE").
  • START_DATE_ACTIVE and END_DATE_ACTIVE: Define the system's validity period.
  • CREATED_BY, CREATION_DATE, LAST_UPDATED_BY, LAST_UPDATE_DATE: Audit columns tracking record changes.

Functional Role in Oracle EBS

The CSI_T_TXN_SYSTEMS table supports the following functionalities:
  1. Asset Management: Tracks serviceable assets and their configurations, enabling lifecycle management.
  2. Service Request Integration: Links systems to service requests (CS_INCIDENTS_ALL_B) for troubleshooting and maintenance.
  3. Warranty Tracking: Associates systems with warranty terms (CSI_WARRANTIES) to validate coverage.
  4. BOM and Configurations: Integrates with Oracle Bills of Materials (BOM) to manage hierarchical system structures.

Integration with Other Modules

The table interacts with several Oracle EBS modules:
  • Inventory (INV): References items via INVENTORY_ITEM_ID and ORGANIZATION_ID.
  • Service Contracts (OKS): Aligns with contract lines for service coverage validation.
  • Order Management (OM): Connects to sales orders for installed base tracking.

Technical Considerations

In Oracle EBS 12.2.2, the table benefits from Online Patching (ADOP) and performance optimizations like indexing on SYSTEM_ID and TRANSACTION_ID. Customizations should avoid direct DML operations, leveraging Oracle APIs (e.g., CSI_SYSTEM_PUB) to maintain data integrity.

Conclusion

The CSI_T_TXN_SYSTEMS table is a foundational element in Oracle CSI, enabling robust asset and service management. Its design ensures seamless integration with core EBS modules, supporting transactional accuracy and operational efficiency. Proper utilization of this table enhances service delivery, warranty compliance, and asset visibility across the enterprise.