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The GHR_COMPLAINT_ISSUES table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a critical component of the Global Human Resources (GHR) module, specifically designed to manage and track employee complaints and related issues. This table serves as a repository for storing detailed information about grievances, disputes, or compliance-related concerns raised by employees within an organization. Below is a detailed analysis of its structure, functionality, and integration within Oracle EBS.

Table Structure and Key Columns

The GHR_COMPLAINT_ISSUES table typically includes the following key columns:
  • COMPLAINT_ID: A unique identifier for each complaint record, often serving as the primary key.
  • ISSUE_ID: A secondary key to distinguish multiple issues under a single complaint.
  • EMPLOYEE_ID: Links the issue to the employee record in PER_ALL_PEOPLE_F.
  • ISSUE_TYPE: Categorizes the nature of the complaint (e.g., harassment, discrimination, payroll discrepancy).
  • STATUS: Tracks the current state of the issue (e.g., Open, In Progress, Resolved, Closed).
  • DESCRIPTION: A detailed narrative of the complaint.
  • CREATION_DATE and LAST_UPDATE_DATE: Audit columns to track record timelines.
  • RESOLUTION_NOTES: Documents actions taken to address the issue.

Functional Role in Oracle EBS

The table integrates with other GHR modules, such as Employee Self-Service (ESS) and Manager Self-Service (MSS), enabling employees and managers to log and monitor complaints. It supports workflows for escalation, approval, and resolution, often interfacing with:
  • Workflow Builder: Automates notifications and routing based on issue severity.
  • Oracle Alerts: Triggers notifications for pending or overdue issues.
  • Reports: Provides analytics via Oracle BI Publisher or Discoverer for compliance reporting.

Technical Considerations

In EBS 12.1.1 and 12.2.2, the table adheres to Oracle's Application Object Library (AOL) standards, leveraging:
  • Flexfields: Key Flexfields (KFFs) may categorize issues by legal jurisdiction or department.
  • Audit Trails: Changes are logged in GHR_COMPLAINT_ISSUES_AUDIT for compliance.
  • APIs: Custom PL/SQL APIs may facilitate data imports/exports or integration with third-party systems.

Customization and Extensions

Organizations often extend the table's functionality by:
  • Adding custom columns (e.g., LEGAL_CASE_NUMBER) via Descriptive Flexfields (DFFs).
  • Developing custom workflows for industry-specific compliance requirements.
  • Integrating with Oracle Fusion Middleware for case management.

Best Practices

To optimize performance and maintainability:
  • Index frequently queried columns like STATUS and EMPLOYEE_ID.
  • Archive resolved issues periodically to a historical table.
  • Leverage Oracle's Secured Configuration to restrict access to sensitive data.
In summary, GHR_COMPLAINT_ISSUES is a pivotal table in Oracle EBS GHR, enabling systematic tracking and resolution of employee complaints while ensuring regulatory compliance and operational efficiency.