Search Results service contact




The OE_CUSTOMER_INFO_IFACE_ALL table in Oracle E-Business Suite (EBS) 12.1.1 and 12.2.2 serves as a critical interface table for processing customer-related data during order management operations. It acts as a staging area for customer information that needs to be imported into the Order Management (OM) module from external systems or other Oracle modules. This table is part of the Order Management Open Interfaces and is primarily used by the Order Import concurrent program to validate and transfer customer data into the base OM tables.

Key Features and Purpose

The primary purpose of OE_CUSTOMER_INFO_IFACE_ALL is to facilitate the seamless integration of customer data into Oracle Order Management. It enables organizations to:
  • Import customer records from legacy systems or third-party applications
  • Synchronize customer data across multiple Oracle modules
  • Maintain data integrity through validation before committing to base tables
  • Support bulk data loading operations

Table Structure and Important Columns

The table contains numerous columns that map to various customer attributes in Oracle OM. Some of the most significant columns include:
  • ORIG_SYS_DOCUMENT_REF: Unique identifier for the source system record
  • ORIG_SYS_LINE_REF: Line reference from the source system
  • CUSTOMER_NUMBER: Customer account number
  • CUSTOMER_NAME: Name of the customer
  • BILL_TO_ADDRESS_ID: Identifier for billing address
  • SHIP_TO_ADDRESS_ID: Identifier for shipping address
  • PRICE_LIST_ID: Reference to the customer's price list
  • STATUS: Processing status (PENDING, PROCESSED, ERROR)
  • PROCESS_FLAG: Indicates whether the record is ready for processing

Integration Points

OE_CUSTOMER_INFO_IFACE_ALL integrates with several Oracle EBS modules:
  • Order Management: Primary destination for processed customer data
  • Receivables: For customer account information synchronization
  • Trading Community Architecture (TCA): For customer and address validation
  • Advanced Pricing: For price list associations

Processing Workflow

The typical data flow through this interface table follows these steps:
  1. External systems populate the interface table with customer data
  2. The Order Import concurrent program (OEOIMP) validates the data
  3. Valid records are transferred to base OM tables (OE_ORDER_HEADERS_ALL, etc.)
  4. Invalid records remain in the interface table with error messages
  5. Processed records are marked with appropriate status flags

Technical Considerations

When working with OE_CUSTOMER_INFO_IFACE_ALL, important technical aspects include:
  • Multi-Org Support: The _ALL suffix indicates it stores data for multiple operating units
  • Indexing: Proper indexing on key columns improves import performance
  • Purge Strategy: Implement regular purging of processed records to maintain performance
  • Error Handling: The table maintains error information for troubleshooting

Best Practices

To effectively utilize this interface table:
  • Always populate mandatory columns with valid values
  • Maintain proper sequence in loading dependent records
  • Implement proper error handling routines
  • Schedule regular maintenance of interface data
  • Consider using bulk loading techniques for large data volumes
In conclusion, OE_CUSTOMER_INFO_IFACE_ALL plays a vital role in Oracle EBS Order Management by providing a robust mechanism for customer data integration. Its proper understanding and implementation are essential for maintaining data integrity and ensuring smooth order processing operations.