Search Results ar_customer_call_topics_v




Overview
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Overview

AR_CUSTOMER_CALL_TOPICS_V is an APPS-owned database view in the Oracle Receivables (AR) module. Per the ETRM metadata, the object carries a status of VALID and is documented specifically for Release 10SC. It is a reporting and inquiry view that consolidates customer call activity — collection call topics, call outcomes, follow-up actions, promises, and forecast data — into a single denormalized result set. Rather than requiring callers to join the transactional call topic table against payment schedules, transaction headers, transaction lines, notes, collectors, and lookup tables individually, the view exposes these relationships as pre-joined columns.

The view plays a supporting role in Receivables collections and customer interaction reporting. It combines data drawn from the call-topic entity with invoice and receipt context, enabling users to report on which customer, transaction, or payment schedule a call topic relates to, along with the outcome and any follow-up commitment. Because the view text embeds references to other views and synonyms owned by APPS, it should be treated as a read-only reporting surface rather than a table suitable for direct DML.

Underlying Base Objects

The documented base objects referenced by AR_CUSTOMER_CALL_TOPICS_V are:

  • AR_CUSTOMER_CALL_TOPICS — the primary transactional table holding call topics; aliased as CCT in the view text.
  • AR_PAYMENT_SCHEDULES — aliased as APS, supplying invoice/receipt context such as due date, currency, amount due remaining, and the payment schedule identifier.
  • RA_CUSTOMER_TRX — aliased as RCT, providing transaction header information and transaction numbers.
  • RA_CUSTOMER_TRX_LINES — aliased as RCTL, supplying line number, description, and extended amount.
  • AR_NOTES — aliased as ANO, joined to return note text associated with a call topic.
  • AR_COLLECTORS — aliased as ACO, resolving the collector name from the collector identifier.
  • AR_LOOKUPS — aliased as AL2, used for decoding lookup meanings, particularly for call outcome.
  • RA_CUST_TRX_TYPES — aliased as B, supplying the transaction type.

The view text also invokes the ARPT_SQL_FUNC_UTIL package, which provides the GET_LOOKUP_MEANING function used to translate REASON_CODE, FOLLOW_UP_ACTION, and related coded values into their human-readable lookup meanings. Notably, the view merges invoice and receipt context through NVL and DECODE logic on CUSTOMER_TRX_ID and CASH_RECEIPT_ID, so a single row can represent either a transaction-based or a receipt-based call topic.

Key Columns

Representative columns exposed by the view include:

Common Use Cases and Queries

Typical scenarios include generating collection call reports, tracking promise-to-pay commitments, and analyzing call outcomes by collector or customer. A simple query follows:

SELECT customer_call_topic_id, customer_id, call_date, call_outcome,
       follow_up_date, promise_date, promise_amount, amount_due_remaining
 FROM ar_customer_call_topics_v
 WHERE collector_id = :p_collector_id
   AND call_date >= :p_from_date;

Because the view resolves invoice-versus-receipt context internally, the same query supports reporting across both transaction-based and receipt-based call activity without additional joins, making it convenient for inquiry screens, collection worksheets, and ad hoc extracts in Oracle EBS 12.1.1 and 12.2.2.