Search Results bix_queue_detail_report




Overview
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Overview

BIX_QUEUE_DETAIL_REPORT is a PL/SQL package owned by the APPS schema in Oracle E-Business Suite, classified under the ETRM taxonomy as an OTHER API. It is part of the BIX (Interaction Center / Intelligence) module family, which supports reporting, queue monitoring, and agent performance analysis for the Oracle Advanced Inbound/Interaction Center telephony and multichannel routing stack. The package's declared header, with the source control marker bixxrqds.pls 115.2, indicates it was authored in the early R12 development cycle and remains present through EBS 12.1.1 and 12.2.2. The package is declared AUTHID CURRENT_USER, meaning it executes with the privileges of the calling schema rather than the definer, requiring callers to hold direct object privileges on the underlying data model objects. Its public interface is deliberately narrow, exposing a single data-population routine and a heading accessor, which is consistent with a report-generation helper rather than a transactional business API.

Key Procedures and Functions

  • POPULATE — Accepts a single p_context VARCHAR2 parameter and performs the core work of the package: it materializes or refreshes the rows that constitute the queue detail report. The p_context argument allows the caller to scope the population to a particular runtime context, such as a specific reporting run, queue, or responsibility context, so that report content can be regenerated without disturbing unrelated result sets.
  • GET_HEADING — Returns a VARCHAR2 value representing the heading text used on the queue detail report output. This function isolates the presentation label from the data logic, enabling report templates or concurrent program layouts to retrieve the heading dynamically rather than hard-coding it. No parameter list is documented for this function.

Tables Accessed

  • BIX_DM_REAL_QUEUE_SUM — The real-time queue summary table in the BIX data model. It is the primary source of aggregated queue-level metrics that the detail report expands and refines.
  • BIX_DM_REPORT — The BIX data model report registry, used to identify the report definition and its associated metadata during population.
  • CCT_CLASSIFICATIONS — The Interaction Center classification table, referenced to resolve classification codes or labels applied to queue interactions.
  • DUAL — Used for single-row evaluations, typically in GET_HEADING or for scalar initialization statements.

All references are made through APPS synonyms, which is standard for BIX packages residing in the APPS schema.

Usage Notes

The package is not referenced by any other documented package, so it is intended to be invoked directly by report-facing components. In practice this means it is called from a concurrent program wrapper, an Oracle Reports or BI Publisher data model, or a custom PL/SQL driver that first calls POPULATE with the appropriate context, then calls GET_HEADING to obtain the display title. Because the package is AUTHID CURRENT_USER, the invoking user or responsibility must be granted execute privilege on the package plus SELECT privileges on BIX_DM_REAL_QUEUE_SUM, BIX_DM_REPORT, and CCT_CLASSIFICATIONS. Deployments migrating from 12.1.1 to 12.2.2 should verify these grants, as the Online Patching editioning model changes how APPS-schema objects are resolved and versioned. Customizations should avoid redefining the public interface, since only two entry points are formally documented and downstream report definitions depend on that contract.