Search Results cac_sr_util_pvt

Overview

APPS.CAC_SR_UTIL_PVT is a private (PVT) PL/SQL utility package belonging to the Oracle E-Business Suite Customer Care / interaction management layer. The "_PVT" suffix indicates that this is a private implementation package, meaning it is not intended as a public API and is normally invoked only by other packages within the same product family rather than by external customizations. Its documented purpose is narrow and infrastructural: it provides helper logic that resolves a descriptive object name from a supplied object type and object identifier.

The package header carries the version stamp $Header: cacsrutilvs.pls 120.1 2005/07/02, indicating it has been stable and essentially unchanged since the 11i era and carried forward into 12.1.1 and 12.2.2. Because the API classification is PVT and the header exposes only a single function, the package functions as a small, focused lookup service rather than as a transaction-processing engine. It supports the broader CAC (Customer Access / interaction) module set by giving other internal routines a single, consistent way to translate a stored object type and primary key into a human-readable name suitable for display or logging.

Key Procedures and Functions

The documented package exposes exactly one public construct, the function GET_OBJECT_NAME.

• GET_OBJECT_NAME — Accepts an object type and an object identifier as inputs and returns the corresponding object name as a VARCHAR2. Its role is to centralize the resolution of a display name for a generic object reference, so that callers do not need to embed type-specific lookup logic themselves. The function returns VARCHAR2 and is the sole documented entry point in the specification.

No additional procedures or functions are documented in the ETRM metadata; the package contains no other public members. Consistent with its PVT classification, it does not form part of the supported public API surface, and its internal signature should be treated as subject to change across releases.

Tables Accessed

The only documented table reference is JTF_OBJECTS_B, accessed through an APPS synonym. JTF_OBJECTS_B is the base table of the JTF (Java Technology Foundation) object registry, which stores metadata describing the various business objects recognized by the applications framework. GET_OBJECT_NAME reads this table to map the incoming object type and object identifier to a resolvable name. Because JTF_OBJECTS_B is a "_B" (base) table, it holds the core object definitions, while any translated or descriptive attributes would reside in associated "_TL" tables. Within this package the access is read-only in nature, supporting name resolution rather than any data maintenance.

Usage Notes

Given its private classification and its single-function surface, CAC_SR_UTIL_PVT is typically invoked internally by other CAC interaction and Customer Care packages rather than being called directly by forms, concurrent programs, or customer-developed code. The ETRM metadata records zero referencing packages, which reflects either a limited internal dependency footprint or dependencies that are not tracked at the package level in the repository. In practice, such a utility would be called when an application must render a friendly object name from a stored type/id pair, for example when building interaction or activity displays.

Oracle does not recommend calling _PVT packages directly from customizations, because their signatures and behavior are not guaranteed across patches or upgrades. Developers requiring similar functionality should look for the corresponding public API or use the underlying JTF_OBJECTS_B registry through supported means. When troubleshooting, note that the package is present in both 12.1.1 and 12.2.2, and its behavior depends entirely on the integrity of the JTF_OBJECTS_B metadata; a missing or misconfigured object definition will cause name resolution to fail or return an unexpected value.