Search Results cct_plgn_func_pvt

Overview

CCT_PLGN_FUNC_PVT is a private PL/SQL package owned by the APPS schema in Oracle E-Business Suite, classified as a PVT (private) API within the ETRM metadata framework. The "CCT" prefix associates it with the Customer Care / Telephony and interaction-center family of modules, while the "_PVT" suffix indicates that the package is intended strictly for internal use by the owning infrastructure rather than as a public integration point. In EBS 12.1.1 and 12.2.2, packages bearing the PVT classification serve as the private implementation layer behind a public API, encapsulating helper logic, launch routines, and utility procedures that are not exposed to external callers.

The business function of CCT_PLGN_FUNC_PVT centers on plugin function invocation. Within the interaction-center and computer-telephony integration stack, "plugin" refers to an external client component—typically a desktop or CTI connector—that must be started, initialized, or handed off from the EBS server tier. This package provides the server-side mechanism that supports launching such a client SDK context. Because the package status is VALID and it is documented with a single callable unit, its role is narrow and focused rather than a broad utility library.

Key Procedures and Functions

The ETRM documentation records exactly one procedure or function for this package:

• DO_LAUNCH_CLIENT_SDK — The sole documented entry point. Its purpose is to perform the launch of the client SDK associated with the plugin function. As the name implies, it orchestrates the server-side steps required to initiate the client SDK handoff, and it is the reason the package carries the "FUNC" descriptor in its name. No parameter list is documented in the source metadata, and none should be assumed; integrators must inspect the package specification in the target instance to determine actual signatures.

Tables Accessed

The documented dependency list identifies a single table reference resolved through an APPS synonym:

• PLITBLM — Referenced via the APPS synonym layer. PLITBLM is a standard EBS infrastructure table used for temporary or transient storage supporting PL/SQL operations. The package reads or writes this table as part of its launch processing, most likely to stage or retrieve control information used by DO_LAUNCH_CLIENT_SDK.

The dependency information further shows that CCT_PLGN_FUNC_PVT depends on SYS.STANDARD, the implicit package available to all PL/SQL units. No additional application tables are documented.

Usage Notes

Because CCT_PLGN_FUNC_PVT is classified as a private package, it is not intended to be called directly from custom code, concurrent programs, or forms. Documented dependencies confirm this: the package is referenced by itself (its package body referencing the specification), and it is referenced by zero other packages. That self-reference pattern is typical of a leaf-level private package in the EBS architecture.

Typical invocation occurs indirectly. Public-facing packages, interaction-center forms, or CTI integration logic in the same module family call into the private implementation to trigger client SDK launches. In practice, an administrator or developer investigating this object usually does so while tracing a client-launch failure or reviewing call stacks generated by the interaction-center runtime.

Given the limited documented footprint—one procedure and one table—any modification or diagnostic work should begin with the package specification and body in the target environment. Behavior may differ between 12.1.1 and 12.2.2 due to online patching and editioning concerns during upgrades, so validation should always be performed against the specific instance rather than assumed from metadata alone.