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Overview
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Overview

CS_SERVICES_PVT is a private (PVT-classified) PL/SQL API package owned by the APPS schema within the Oracle E-Business Suite Customer Service (CS) module. Its header identifies the package as running with AUTHID CURRENT_USER, meaning that all unqualified database references are resolved against the invoking schema's privileges rather than the package owner's. The package encapsulates the core create, read, update, and delete logic for customer product service records stored in the CS_CP_SERVICES table, which represents the services attached to a customer's covered products under a service contract. In practice, CS_SERVICES_PVT serves as the internal engine behind service-line maintenance operations within Oracle Service Contracts and Telecommunications Service Management flows.

The presence of the "PVT" suffix indicates that this is a private implementation package rather than a public, supported integration API. Oracle's convention segregates public APIs (often suffixed "_PUB" or "_GRP") from private packages that hold the actual business logic. As a result, CS_SERVICES_PVT is intended for internal consumption by other EBS packages and concurrent programs, not for direct customer invocation.

Key Procedures and Functions

  • DELETE_SERVICE — Removes a service record identified by the customer product service identifier (p_cp_service_id). This procedure supports the standard EBS API signature pattern, including API version, message-list initialization, validation level, and commit control input parameters, with return status, message count, and message data returned as outputs.
  • GET_SERVICE_STATUS — Retrieves the current service status for a given contract, accepting a contract identifier (p_contract_id drawn from CS_CONTRACTS.CONTRACT_ID) and returning the resulting status value via the x_service_status output parameter. This is a query-oriented routine used to determine the state of service coverage.
  • INSERT_SERVICE — Creates a new service record. It accepts a broad set of optional attributes, including customer product identifier, contract line status and template identifiers, contract identifier, service inventory item and manufacturing organization identifiers, status code, transaction identifier, invoice flag, coverage schedule identifier, and prorate flag, together with the standard API control and return parameters. NULL defaults allow callers to supply only the attributes relevant to a given service scenario.
  • UPDATE_SERVICE — Modifies an existing service record. While the excerpt does not expose its parameter list, the documented procedure name confirms that it follows the same API conventions as the insert and delete counterparts.

Tables Accessed

The documented metadata does not enumerate referenced tables through APPS synonyms. However, the source excerpt explicitly ties the package to CS_CP_SERVICES, which supplies the STATUS_CODE, INVOICE_FLAG, and PRORATE_FLAG column datatypes referenced in the INSERT_SERVICE signature. The GET_SERVICE_STATUS procedure references CS_CONTRACTS for the CONTRACT_ID column type. These relationships confirm that the package reads and writes customer product service rows and validates contracts during status retrieval. The package is referenced by two other packages, which consume its procedures as part of broader service-contract processing chains.

Usage Notes

Because CS_SERVICES_PVT is classified as a private package, it is not a supported direct integration point. It is typically invoked by Oracle Service Contracts forms, concurrent programs, and other CS-module packages that manage service coverage lifecycle events. Developers writing custom extensions should prefer public APIs where available; if calling this package directly, they must supply the API version, honor the message-list and validation-level conventions, and explicitly manage commit via p_commit rather than assuming automatic transaction control. Error handling should inspect x_return_status and retrieve messages through the standard FND message stack when x_msg_count exceeds zero.