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The CS.CS_INCIDENTS_PURGE_AUDIT_B table is a critical audit table within Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2, specifically designed for the Customer Support (CS) module. This table serves as a repository for tracking and auditing the purging activities of service requests (incidents) in the Oracle Service Contracts and Support modules. Below is a detailed breakdown of its purpose, structure, and relevance in Oracle EBS implementations.

Purpose and Functional Context

In Oracle EBS, the Customer Support module manages service requests, contracts, and related interactions. Over time, the volume of incident data can grow significantly, necessitating periodic purging of obsolete or resolved records to maintain system performance and compliance with data retention policies. The CS.CS_INCIDENTS_PURGE_AUDIT_B table logs metadata about purged incidents, ensuring traceability and auditability. It captures details such as the purge execution timestamp, criteria used for purging, and the number of records affected, enabling administrators to validate data integrity and compliance.

Table Structure and Key Columns

The table typically includes the following key columns:

AUDIT_ID: A unique identifier for each purge audit record.
PURGE_EXECUTION_DATE: The date and time when the purge process was executed.
PURGE_CRITERIA: Details the conditions or parameters used to filter incidents for purging (e.g., closed incidents older than a specified date).
INCIDENT_COUNT: The number of incidents purged in the operation.
STATUS: Indicates the success or failure of the purge job.
REQUEST_ID: Links to the concurrent request ID in Oracle EBS, enabling cross-referencing with the FND_CONCURRENT_REQUESTS table.
CREATED_BY and CREATION_DATE: Capture the user and timestamp of the audit record creation.

Integration with Oracle EBS Processes

The table integrates with Oracle's standard purge mechanisms, often invoked via concurrent programs like Purge Service Requests or Purge Incident History. These programs reference the audit table to log their activities. In EBS 12.2.2, the table may also interact with Oracle's Online Patching (ADOP) framework, ensuring audit records remain consistent during patching cycles. Additionally, it supports compliance reporting, as auditors can query the table to verify adherence to data retention policies.

Technical Considerations

For performance optimization, the table should be indexed on frequently queried columns like AUDIT_ID, PURGE_EXECUTION_DATE, and REQUEST_ID. Administrators may also schedule periodic archiving of older audit records to prevent table bloating. In EBS 12.2.2, the table is part of the Oracle Fusion Middleware layer, leveraging features like Edition-Based Redefinition (EBR) for seamless upgrades.

Conclusion

The CS.CS_INCIDENTS_PURGE_AUDIT_B table is a foundational component for maintaining data hygiene and compliance in Oracle EBS Customer Support modules. Its structured logging of purge activities ensures transparency, supports regulatory audits, and aids in troubleshooting data management processes. Proper configuration and monitoring of this table are essential for organizations leveraging Oracle EBS for customer service operations.

APPS.CS_SR_DUP_CHK_PVT dependencies on CS_INCIDENTS_B_SEC 12.1.1
APPS.CS_SR_DUP_CHK_PVT dependencies on CS_INCIDENT_LINKS 12.1.1
APPS.PAY_US_SQWL_ARCHIVE dependencies on PAY_STATE_RULES 12.1.1
APPS.CS_SR_DUP_CHK_PVT dependencies on CSI_ITEM_INSTANCES 12.1.1
APPS.CS_SR_DUP_CHK_PVT dependencies on CS_INCIDENTS_B_SEC 12.2.2
APPS.PAY_US_SQWL_ARCHIVE dependencies on PAY_STATE_RULES 12.2.2
APPS.PQH_RANKING dependencies on BEN_ELIG_SCRE_WTG_F 12.1.1
APPS.OKS_BILL_REC_PUB dependencies on CS_INCIDENTS_ALL_B 12.1.1
APPS.PAY_US_SQWL_ARCHIVE dependencies on PAY_STATE_RULES 12.2.2
APPS.CUG_SR_ATTRIBUTE_INTF dependencies on FND_FILE 12.2.2
APPS.CS_SR_DUP_CHK_PVT dependencies on CS_INCIDENT_LINKS 12.2.2
APPS.CS_SR_DUP_CHK_PVT dependencies on CS_INCIDENT_STATUSES_VL 12.2.2
APPS.PQH_RANKING dependencies on BEN_ELIG_SCRE_WTG_F 12.2.2
APPS.CS_SR_DUP_CHK_PVT SQL Statements 12.1.1
APPS.CS_SR_DUP_CHK_PVT dependencies on CSI_ITEM_INSTANCES 12.2.2
APPS.CS_SR_DELETE_UTIL dependencies on JTF_OBJECT_PURGE_PARAM_TMP 12.1.1
APPS.GMD_DISP_PUB dependencies on GMD_RESULTS 12.2.2
APPS.OKS_BILL_REC_PUB dependencies on CS_INCIDENTS_ALL_B 12.2.2
APPS.CS_INCIDENTLINKS_PVT dependencies on CS_SR_CHILD_AUDIT_PKG 12.2.2
APPS.CUG_SR_ATTRIBUTE_INTF dependencies on FND_FILE 12.1.1
APPS.CSD_REPAIRS_PVT dependencies on CS_INCIDENTS_ALL_B 12.2.2
APPS.GMD_DISP_PUB dependencies on GMD_SPEC_RESULTS 12.2.2
APPS.CS_INCIDENTLINKS_PVT dependencies on CS_SR_CHILD_AUDIT_PKG 12.1.1
APPS.PAY_US_SQWL_ARCHIVE dependencies on PAY_STATE_RULES 12.1.1
APPS.PAY_US_PSD_XML dependencies on PAY_STATE_RULES 12.2.2
APPS.CE_CEPURGE_XMLP_PKG dependencies on CE_STATEMENT_RECONCILS_ALL 12.1.1
VIEW: APPS.CS_INCIDENTS_PURGE_AUDIT_VL 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_INCIDENTS_PURGE_AUDIT_VL, object_name:CS_INCIDENTS_PURGE_AUDIT_VL, status:VALID,
APPS.CE_CEPURGE_XMLP_PKG dependencies on CE_STATEMENT_RECONCILS_ALL 12.2.2
APPS.AHL_FLEET_FORECAST_PVT dependencies on FND_FILE 12.2.2
APPS.CSM_TASK_ASSIGNMENT_EVENT_PKG dependencies on CSM_SR_EVENT_PKG 12.2.2
APPS.CSD_WF_PROCESS_PVT dependencies on CSD_INCIDENTS_V 12.2.2
APPS.SR_UWQ_INTEG dependencies on JTF_OBJECTS_VL 12.2.2
PACKAGE: APPS.CS_SR_TASK_AUTOASSIGN_PKG 12.2.2
APPS.CS_SR_DELETE_UTIL dependencies on JTF_OBJECT_PURGE_PARAM_TMP 12.2.2
APPS.CSZ_SERVICEREQUEST_UTIL_PVT dependencies on CS_INCIDENTS_ALL_B 12.2.2
VIEW: APPS.CS_INCIDENTS_PURGE_AUDIT_VL 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_INCIDENTS_PURGE_AUDIT_VL, object_name:CS_INCIDENTS_PURGE_AUDIT_VL, status:VALID,
VIEW: APPS.CSF_DEBRIEF_SRC_NUMBERS_V 12.2.2
APPS.PAY_US_MAGW2_REPORTING dependencies on PAY_STATE_RULES 12.2.2
PACKAGE: APPS.CS_SR_TASK_AUTOASSIGN_PKG 12.1.1
APPS.PSB_VALIDATE_ACCT_PVT dependencies on PSB_SET_RELATIONS 12.1.1
PACKAGE: APPS.CS_SR_CHILD_AUDIT_PKG 12.2.2
APPS.CSD_WF_PROCESS_PVT dependencies on CS_INCIDENTS_V 12.2.2
APPS.CSM_TASK_ASSIGNMENT_EVENT_PKG dependencies on CSM_SR_EVENT_PKG 12.1.1
APPS.CSM_SR_ATTRIBUTES_PKG dependencies on FND_LOG 12.2.2
PACKAGE: APPS.CS_SR_CHILD_AUDIT_PKG 12.1.1
TABLE: CS.CS_INCIDENTS_PURGE_AUDIT_B 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_INCIDENTS_PURGE_AUDIT_B, object_name:CS_INCIDENTS_PURGE_AUDIT_B, status:VALID,
APPS.CS_SR_DUP_CHK_PVT SQL Statements 12.2.2
VIEW: APPS.CSF_DEBRIEF_SRC_NUMBERS_V 12.1.1
APPS.AHL_VWP_TASKS_PVT dependencies on CS_INCIDENTS_ALL_B 12.2.2
Lookup Type: PE_US_NAME_SUFFIX 12.2.2
product: IGS - Student System (Obsolete) , meaning: SEVIS Name Suffix Codes , description: Name Suffix Codes ,