Search Results ship to customer sites




The AHL_VENDOR_CUSTOMER_RELS table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a critical data structure within the Advanced Service Online (ASO) module, specifically designed to manage relationships between vendors and customers in service-oriented environments. This table plays a pivotal role in tracking associations between external service providers (vendors) and internal or external customers, facilitating efficient service contract management, warranty tracking, and third-party service coordination. ### **Purpose and Functional Context** The AHL_VENDOR_CUSTOMER_RELS table stores metadata that defines business relationships between vendors and customers, particularly in scenarios where vendors provide services on behalf of an organization to end customers. This is common in industries such as equipment maintenance, field service, and warranty management. The table enables Oracle EBS to: - **Link vendors to customers** for service fulfillment. - **Track service agreements** where vendors act as intermediaries. - **Support warranty claims** by associating vendors with covered customers. - **Facilitate billing and invoicing** between multiple parties. ### **Key Columns and Data Structure** The table comprises several essential columns, including: - VENDOR_CUSTOMER_REL_ID (Primary Key): A unique identifier for each vendor-customer relationship. - VENDOR_ID: References the vendor (stored in PO_VENDORS or AP_SUPPLIERS). - CUSTOMER_ID: References the customer (linked to HZ_CUST_ACCOUNTS). - RELATIONSHIP_TYPE: Defines the nature of the association (e.g., "Warranty Provider," "Service Contractor"). - START_DATE and END_DATE: Define the active period of the relationship. - STATUS: Indicates whether the relationship is active or inactive. - OBJECT_VERSION_NUMBER: Used for optimistic locking in Oracle Applications Framework (OAF). ### **Integration with Other Modules** The AHL_VENDOR_CUSTOMER_RELS table interacts with multiple Oracle EBS modules: 1. **Purchasing (PO)**: Links vendors from PO_VENDORS to service contracts. 2. **Accounts Payable (AP)**: Associates vendor invoices with customer service records. 3. **Service Contracts (OKS)**: Enables third-party service providers to fulfill contract obligations. 4. **Customer Relationship Management (CRM)**: Tracks customer interactions involving vendors. ### **Business Process Implications** Organizations leverage this table to: - Automate vendor assignments for service requests. - Validate warranty coverage before dispatching vendors. - Generate reports on vendor performance and customer service history. - Ensure compliance with service-level agreements (SLAs). ### **Customization and Extensions** While Oracle provides standard functionality, enterprises often extend AHL_VENDOR_CUSTOMER_RELS by: - Adding custom columns (via Descriptive Flexfields). - Implementing triggers for validation workflows. - Integrating with external vendor management systems. ### **Conclusion** The AHL_VENDOR_CUSTOMER_RELS table is a foundational component in Oracle EBS 12.1.1 and 12.2.2 for managing complex vendor-customer relationships in service ecosystems. Its structured design ensures seamless coordination between procurement, service delivery, and financial processes, making it indispensable for organizations relying on third-party service networks.