Search Results bix_agt_collect

Overview

BIX_AGT_COLLECT is a PL/SQL package owned by the APPS schema in Oracle E-Business Suite, classified under the ETRM metadata as an "OTHER" API type. The package is documented with a status of VALID, indicating it is a compiled and operational database object within the EBS environment. Its principal role is the collection and aggregation of agent-related interaction data, drawing from telephony and interaction history sources within the Oracle EBS ecosystem.

The prefix "BIX" places this package within the Interaction History / Business Intelligence for eBusiness suite of components. Packages in this family traditionally support the extraction, summarization, and staging of interaction records for downstream reporting and analysis. BIX_AGT_COLLECT specifically focuses on agent-level data, consolidating session and activity information into summary structures.

Key Procedures and Functions

The ETRM metadata documents a total of two procedures or functions within this package. The identified member is:

• COLLECT_AGT_DATA — This procedure serves as the primary data collection routine. Its documented purpose is to gather agent interaction data from the underlying interaction history and session tables and populate the summary agent table. As its name suggests, it orchestrates the extraction and consolidation of agent activity records. The metadata does not document the parameter list for this procedure, and no additional procedures are enumerated by name in the available documentation.

The package body and package specification are both listed as valid subobjects, confirming that the collection logic is implemented and compiled in the database.

Tables Accessed

The package references five tables through APPS synonyms, each playing a distinct role in the collection process:

• BIX_INTERACTIONS — Stores interaction records. This is a likely source for raw interaction events associated with agents.
• BIX_SUM_AGENT — The agent summary table. This is the probable target for aggregated agent-level data written by COLLECT_AGT_DATA.
• IEU_SH_ACTIVITIES — Part of the Interaction History (IEU) schema, holding individual activity records within a session.
• IEU_SH_SESSIONS — The Interaction History session table, capturing session-level context for agent interactions.
• JTF_RS_RESOURCE_EXTNS — The CRM resource extensions table, supplying resource (agent) identity and attribute information.

Together, these tables indicate that the package joins session and activity data from the Interaction History schema with resource definitions, then stores summarized output in the BIX summary table.

Usage Notes

BIX_AGT_COLLECT is typically invoked as part of scheduled data collection processes that feed Oracle EBS interaction reporting and analytics. In practice, such packages are called from concurrent programs, request sets, or the Interaction History collection framework rather than being invoked directly from forms. The metadata confirms that the package is referenced by zero other packages, meaning it is not a shared dependency of other PL/SQL units and is likely invoked directly at the top of a collection pipeline.

Because the metadata does not document a parameter list or a specific concurrent program binding, implementers should inspect the package specification directly in the target environment to determine the exact signature of COLLECT_AGT_DATA before invoking it from custom code. When scheduling the collection, ensure that the IEU_SH_SESSIONS and IEU_SH_ACTIVITIES tables contain committed session data for the target period, and that JTF_RS_RESOURCE_EXTNS contains valid resource records for the agents to be summarized. Any custom invocation should respect the standard EBS concurrent manager conventions, including proper commit handling and error logging, to avoid partial summarization of the BIX_SUM_AGENT table.