Search Results ieu_sh_sessions

Overview

The IEU_SH_SESSIONS table is a core data object within the Universal Work Queue (UWQ) component of Oracle E-Business Suite (EBS), specifically under the IEU (Interaction Center) product family. It serves as the primary repository for session history metadata, functioning as the master or header record for user interaction sessions tracked by the UWQ framework. Its role is to persistently log session-level information, which is essential for auditing, performance analysis, and providing historical context to agent activities within the Interaction Center suite of applications.

Key Information Stored

While the provided ETRM metadata does not list specific column details, the documented primary key and relationships define its critical structure. The table's primary identifier is the SESSION_ID column, which uniquely defines each recorded session. Based on its role as a session header table, it is reasonable to infer it stores metadata such as the session's start and end timestamps, the user (agent) ID who initiated the session, the session's status, the type of work being performed, and potentially the resource (queue or media channel) associated with the session. This table provides the foundational context to which detailed activity logs are attached.

Common Use Cases and Queries

This table is primarily used for historical reporting and auditing of agent or user sessions within UWQ. Common scenarios include generating reports on agent login duration, session frequency, and overall system utilization over time. Administrators may query it to investigate specific user activity periods or to purge historical data based on retention policies. A typical analytical query would join this table to the IEU_SH_ACTIVITIES table to get a complete picture of a session's header information and its constituent actions.

-- Example: Find sessions for a specific user with their start time
SELECT session_id, created_by, start_date_time
FROM ieu.ieu_sh_sessions
WHERE created_by = :user_id
ORDER BY start_date_time DESC;

Related Objects

The IEU_SH_SESSIONS table has a direct, documented parent-child relationship with the IEU_SH_ACTIVITIES table, as defined in the ETRM metadata. The relationship is enforced by a foreign key constraint where IEU_SH_ACTIVITIES.SESSION_ID references IEU_SH_SESSIONS.SESSION_ID. This structure indicates that one session header in IEU_SH_SESSIONS can have many detailed activity records in IEU_SH_ACTIVITIES. There are no other foreign key relationships documented in the provided metadata. This table is the referenced parent in this specific relationship, with IEU_SH_ACTIVITIES being its primary dependent object.

• IEU_SH_ACTIVITIES (Child Table): References IEU_SH_SESSIONS via the column IEU_SH_ACTIVITIES.SESSION_ID.