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HZ_CONTACT_POINTS Table in Oracle EBS 12.1.1/12.2.2

The HZ_CONTACT_POINTS table is a fundamental component of Oracle E-Business Suite's Trading Community Architecture (TCA), serving as the central repository for all contact point information across various entities in the system. This table stores comprehensive communication details for parties, party sites, and other TCA entities, enabling robust customer relationship management functionality.

Core Functionality

As part of Oracle's Customer Data Hub, HZ_CONTACT_POINTS:

• Maintains all communication methods for business entities
• Supports multiple contact types including phone, email, web, and physical addresses
• Enables relationship tracking between contact points and TCA entities
• Provides validation and formatting rules for contact information

Key Technical Attributes

Column Name	Data Type	Description
CONTACT_POINT_ID	NUMBER	Primary key identifier
CONTACT_POINT_TYPE	VARCHAR2(30)	Classification (PHONE, EMAIL, WEB, etc.)
OWNER_TABLE_NAME	VARCHAR2(30)	Parent entity table (HZ_PARTIES, HZ_PARTY_SITES)
OWNER_TABLE_ID	NUMBER	Foreign key to parent record
PRIMARY_FLAG	VARCHAR2(1)	Indicates preferred contact method
STATUS	VARCHAR2(30)	Active/Inactive status

Integration Points

The table integrates with multiple Oracle EBS modules:

• Order Management: Customer contact information for order processing
• Receivables: Billing and collection contact details
• Service Contracts: Service delivery contacts
• Marketing: Campaign communication channels

Version-Specific Considerations

Between 12.1.1 and 12.2.2, key enhancements include:

• Expanded validation rules for email formats
• Support for international phone number formats
• Additional security attributes for sensitive contact data
• Performance optimizations for large-scale implementations

Data Management Best Practices

For optimal performance and data quality:

• Implement regular data cleansing routines
• Establish clear ownership rules for contact point maintenance
• Leverage TCA's duplicate prevention features
• Utilize Oracle's Data Quality tools for standardization

The HZ_CONTACT_POINTS table represents a critical infrastructure component for customer data management in Oracle EBS, enabling consistent, enterprise-wide access to communication channels while maintaining data integrity across all business processes.