Search Results ieu_uwq_login_rules_b




Overview
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Overview

The table IEU_UWQ_LOGIN_RULES_B is a core data object within the Oracle E-Business Suite Universal Work Queue (UWQ) module. It functions as the base table for storing server login rule definitions, which are critical for configuring agent access and interaction handling within the integrated contact center environment. These rules govern how agents log into and are associated with specific media servers (e.g., for telephony, email, web chat), thereby enabling the routing and queuing of customer interactions. Its role is foundational to the operational setup of the UWQ framework in both EBS 12.1.1 and 12.2.2, ensuring agents are correctly provisioned to receive work items from defined communication channels.

Key Information Stored

The primary data stored in IEU_UWQ_LOGIN_RULES_B pertains to the unique identification and structural definition of each login rule. The most critical column is SVR_LOGIN_RULE_ID, which serves as the primary key for the table. This unique identifier is a numeric or sequential key that distinguishes one login rule from another. While the provided metadata does not list additional columns, base tables in the EBS architecture typically contain standard columns such as CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, and LAST_UPDATED_BY for auditing, along with attributes specific to the rule's configuration, such as server type associations and activation statuses. The SVR_LOGIN_RULE_ID is the anchor for all related transactional and multilingual data.

Common Use Cases and Queries

This table is primarily accessed during the administration of Universal Work Queue agents and media types. Common use cases include the setup of new interaction channels, modification of agent login parameters, and troubleshooting agent login failures. A fundamental query involves joining the base table with its corresponding translation table to retrieve the rule's name and description for a user interface or report. For instance, administrators may run a query to list all active login rules:

  • SELECT b.SVR_LOGIN_RULE_ID, tl.RULE_NAME FROM IEU_UWQ_LOGIN_RULES_B b, IEU_UWQ_LOGIN_RULES_TL tl WHERE b.SVR_LOGIN_RULE_ID = tl.SVR_LOGIN_RULE_ID AND tl.LANGUAGE = USERENV('LANG');

Another critical pattern is identifying which media types are configured under a specific login rule by joining with IEU_UWQ_MEDIA_TYPES_B on the SVR_LOGIN_RULE_ID column.

Related Objects

The IEU_UWQ_LOGIN_RULES_B table maintains documented foreign key relationships with two other key UWQ tables, establishing its central role in the data model.

  • IEU_UWQ_LOGIN_RULES_TL: This is the translation table that holds language-specific names and descriptions for the login rules. It references the base table via the foreign key column IEU_UWQ_LOGIN_RULES_TL.SVR_LOGIN_RULE_ID, which joins to the primary key SVR_LOGIN_RULE_ID in the base table.
  • IEU_UWQ_MEDIA_TYPES_B: This table stores definitions for different media or interaction types (e.g., phone, email). It references IEU_UWQ_LOGIN_RULES_B through the foreign key column IEU_UWQ_MEDIA_TYPES_B.SVR_LOGIN_RULE_ID, linking each media type to a specific server login rule for agent access.