IEB Tables (17)

IEB - Interaction Blending — documented tables from Oracle EBS ETRM 12.2.2. Click any name for its documentation, columns and AI summary.

Table	Columns	Description
IEB_AGENT_INDEXES	9	Mapping of Agent IDs with internal bit map indexes, for IEB server internal use only.
IEB_AGENT_MAPS	10	Indexes of member agents for virtual queues.
IEB_INB_SVC_COVERAGES	22	Service goals of coverage periods within inbound service plans.
IEB_MEDIA_TASK_SOURCES	13	Media sources of Media Manager Servers. (Obsolete table)
IEB_MMS_SERVERS	19	Summary of media server information. This is an obsolete table, replaced by IEO server location schema.
IEB_OUTB_SVC_COVERAGES	18	Service goals of coverage periods of outbound service plans.
IEB_SERVICE_PLANS	14	Summary information of service plans.
IEB_SVC_CAT_TEMPS_B	21	Templates for Top Level Service Categories
IEB_SVC_CAT_TEMPS_TL	14	Translated Service Category Name
IEB_SVC_VIRTUAL_QUEUES	10	Summary information of virtal queues, i.e., dynamic agent groups, for IEB server internal use.
IEB_WBST_WB_SC_RULES	8	Intersection table that defines the M to M relations between service category selection rules and skill requirements.
IEB_WB_SERVERS	41	Summary Information of IEB servers.
IEB_WB_SKILL_TRANS	9	Definition of skill requirements for service category selection rules.
IEB_WB_SVC_CATS	22	Summary Information of service categories.
IEB_WB_SVC_CAT_RULES	14	Rules for selecting inbound media tasks into service categories.
IEB_WB_SVRS_MMS_SVRS	9	Intersection table between Media Manager Servers and IEB servers. (Obsolete).
IEB_WB_WORK_ITEMS	16	Media work items.