IEO — Interaction Center Technology
27 documented tables · 2 views — Oracle EBS ETRM 12.2.2
Most-referenced tables
| Table | Description | Data Vault class* |
|---|---|---|
IEO_SVR_GROUPS |
Server Groups. | hub-leaning |
IEO_SVR_TYPES_B |
Server Types (base table). | hub |
IEO_ALGORITHM_NAMES_ALL |
Name for Advanced outbound Calendar and Recycle algorithms | hub-leaning |
IEO_CP_SERVICES_ALL |
Setup/configuration for all Campaign Plus services on this system | hub-leaning |
IEO_PREDSERVICES_ALL |
Configuration for Predictive services | hub-leaning |
IEO_SVR_SERVERS |
Servers. | satellite-leaning |
IEO_PBX_INFO |
PBX configuration info | hub-leaning |
IEO_CP_SVC_LISTS_ALL |
Calling lists supported by CP services | hub-leaning |
IEO_SVR_COMPS |
Server Components. | satellite-leaning |
IEO_SYST_CP_SVCS_ALL |
Centralized gateway to IEO_LIST_SERVICES which may be distributed | hub-leaning |
IEO_SVR_COMP_DEFS |
Server Component Definitions. | satellite-leaning |
IEO_VOICE_MSGS_ALL |
Currently-defined voice messages available to be played to callee | hub-leaning |
IEO_CAMPAIGNS_ALL |
Campaign Plus campaigns | satellite-leaning |
IEO_SVR_PARAMS |
Server Parameters. | satellite-leaning |
IEO_CP_SVC_FIELDS_ALL |
Fields (user-defined and name fields) implemented in each CP service | satellite-leaning |
*Heuristic classification mined from FK structure — a modeling suggestion, not Oracle's.
Key public APIs
| Package | Class | Procedures | Used by |
|---|---|---|---|
IEO_ICSM_CMD_PUB |
PUB | 12 | 2 packages |
IEO_ICSM_AQ_PUB |
PUB | 4 | 1 packages |
IEO_ICSM_NODE_PUB |
PUB | 1 | 0 packages |
IEO_CONCURRENT_PUB |
PUB | 3 | 0 packages |
IEO_MEDIA_PUB |
PUB | 5 | 0 packages |