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The CS_KB_REPOSITORIES table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a critical data structure within the Oracle Customer Support Knowledge Base (CS KB) module. This table serves as the foundation for storing metadata related to knowledge repositories, which are used to manage and organize technical documentation, solutions, and troubleshooting guides for customer support operations. Below is a detailed breakdown of its purpose, structure, and functional significance in Oracle EBS.

Purpose and Functional Context

The CS_KB_REPOSITORIES table is part of the Oracle Knowledge Management framework, which enables organizations to centralize and categorize support-related content. It acts as a repository definition table, storing high-level attributes of knowledge bases, including their names, descriptions, access controls, and hierarchical relationships. This table is essential for structuring knowledge assets, ensuring efficient retrieval, and maintaining version control across multiple repositories.

Key Columns and Their Significance

The table comprises several columns, each serving a specific purpose:

REPOSITORY_ID: A unique identifier for each repository, typically a numeric primary key.
NAME: The display name of the repository, used for navigation and reporting.
DESCRIPTION: A detailed explanation of the repository's purpose or content scope.
PARENT_REPOSITORY_ID: Enables hierarchical structuring by linking child repositories to parent repositories.
STATUS: Indicates whether the repository is active, inactive, or archived.
CREATION_DATE and LAST_UPDATE_DATE: Audit columns tracking when the repository was created or modified.
CREATED_BY and LAST_UPDATED_BY: Audit columns identifying the users responsible for repository changes.

Integration with Other Modules

The CS_KB_REPOSITORIES table integrates with other Oracle EBS modules, particularly:

CS_KB_ARTICLES: Links repositories to individual knowledge articles, enabling content categorization.
CS_KB_CATEGORIES: Supports taxonomy management by associating repositories with predefined categories.
FND_ACCESS_CONTROL: Manages repository-level security, restricting access based on user roles.

Technical Considerations

In Oracle EBS 12.1.1 and 12.2.2, this table is optimized for performance through indexing on REPOSITORY_ID and PARENT_REPOSITORY_ID. It also leverages Oracle's partitioning and compression features in large-scale deployments. The table is accessed via APIs provided by the CS_KB_REPOSITORIES_PKG PL/SQL package, which standardizes CRUD operations and enforces business rules.

Business Impact

The CS_KB_REPOSITORIES table enhances support efficiency by:

Enabling multi-tiered knowledge organization (e.g., by product, region, or issue type).
Facilitating compliance with ITIL or other service management frameworks.
Reducing resolution times through structured content discovery.

Version-Specific Notes

While the table structure remains consistent between 12.1.1 and 12.2.2, Oracle 12.2.2 introduces enhanced XML-based reporting capabilities for repository analytics. Both versions support Oracle's Web ADI for bulk repository management.

Conclusion

The CS_KB_REPOSITORIES table is a cornerstone of Oracle EBS's knowledge management capabilities, providing the structural framework for organizing, securing, and retrieving support content. Its design reflects Oracle's emphasis on scalability and interoperability, making it indispensable for enterprises leveraging EBS for customer support operations.

View: CS_COUNTER_GROUPS_V 12.1.1
product: CS - Service , description: Counter groups view , implementation_dba_data: Not implemented in this database ,
View: CS_COUNTER_GROUPS_V 12.2.2
product: CS - Service , description: Counter groups view , implementation_dba_data: Not implemented in this database ,
Lookup Type: CS_SR_CREATION_CHANNEL 12.2.2
product: CS - Service , meaning: Service Request Creation Channel , description: Creation Channels for a Service Request ,
Lookup Type: CS_SR_CREATION_CHANNEL 12.1.1
product: CS - Service , meaning: Service Request Creation Channel , description: Creation Channels for a Service Request ,
Table: CS_KB_REPOSITORIES 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_REPOSITORIES, object_name:CS_KB_REPOSITORIES, status:VALID, product: CS - Service , description: This table stores the repository data. A repository is used to perform a search in the search module of Knowledge Management. A repository includes a JRAD region to render the result, a view object to perform the search, and a view object , implementation_dba_data: CS.CS_KB_REPOSITORIES ,
Table: CS_KB_REPOSITORIES 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_REPOSITORIES, object_name:CS_KB_REPOSITORIES, status:VALID, product: CS - Service , description: This table stores the repository data. A repository is used to perform a search in the search module of Knowledge Management. A repository includes a JRAD region to render the result, a view object to perform the search, and a view object , implementation_dba_data: CS.CS_KB_REPOSITORIES ,
Table: CS_SR_LINK_VALID_OBJ 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_SR_LINK_VALID_OBJ, object_name:CS_SR_LINK_VALID_OBJ, status:VALID, product: CS - Service , description: Stores link types and the objects (in JTF Objects) that can be linked with the type. Links are restricted in use to only a selected number of objects. For eg. a SR **cannot** be a 'Duplicate Of' a Defect, it can only be a 'Duplicate Of' ano , implementation_dba_data: CS.CS_SR_LINK_VALID_OBJ ,
Table: CS_SR_LINK_VALID_OBJ 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_SR_LINK_VALID_OBJ, object_name:CS_SR_LINK_VALID_OBJ, status:VALID, product: CS - Service , description: Stores link types and the objects (in JTF Objects) that can be linked with the type. Links are restricted in use to only a selected number of objects. For eg. a SR **cannot** be a 'Duplicate Of' a Defect, it can only be a 'Duplicate Of' ano , implementation_dba_data: CS.CS_SR_LINK_VALID_OBJ ,
View: CS_SR_HZ_CUST_CONT_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_HZ_CUST_CONT_V, object_name:CS_SR_HZ_CUST_CONT_V, status:VALID, product: CS - Service , description: This view lists all the customer contacts for party types PARTY_RELATIONSHIP and PERSON. , implementation_dba_data: APPS.CS_SR_HZ_CUST_CONT_V ,
View: CS_SR_HZ_CUST_CONT_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_HZ_CUST_CONT_V, object_name:CS_SR_HZ_CUST_CONT_V, status:VALID, product: CS - Service , description: This view lists all the customer contacts for party types PARTY_RELATIONSHIP and PERSON. , implementation_dba_data: APPS.CS_SR_HZ_CUST_CONT_V ,
Concurrent Program: CS_SR_HA_DUMP_QDATA 12.2.2
execution_filename: csxhagid , product: CS - Service , user_name: Service: High Availability- Destination: Program to dump queue transaction id to a temp table , description: Service: High Availability- Destination: Program to dump queue transaction id to a temp table , argument_method: Standard , enabled: Yes , execution_method: SQL*Plus ,
Concurrent Program: CS_SR_HA_DUMP_QDATA 12.1.1
execution_filename: csxhagid , product: CS - Service , user_name: Service: High Availability- Destination: Program to dump queue transaction id to a temp table , description: Service: High Availability- Destination: Program to dump queue transaction id to a temp table , argument_method: Standard , enabled: Yes , execution_method: SQL*Plus ,
View: CS_RA_ADDR_LOC_RG_V 12.1.1
product: CS - Service , description: Customer product locations , implementation_dba_data: Not implemented in this database ,
View: CS_RA_ADDR_LOC_RG_V 12.2.2
product: CS - Service , description: Customer product locations , implementation_dba_data: Not implemented in this database ,
Lookup Type: INTERACTION_TYPE 12.1.1
product: CS - Service , meaning: INTERACTION_TYPE , description: Interaction type ,
Lookup Type: INTERACTION_TYPE 12.2.2
product: CS - Service , meaning: INTERACTION_TYPE , description: Interaction type ,
Table: CS_KB_CTXT_REPO_MAPS_B 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_CTXT_REPO_MAPS_B, object_name:CS_KB_CTXT_REPO_MAPS_B, status:VALID, product: CS - Service , description: This table stores the Relationship between a Tab and a Repository. This relationship is translated to a UI tab in the KM Search Module. The mapping order controls how the search framework orders the result tabs when displaying the search re , implementation_dba_data: CS.CS_KB_CTXT_REPO_MAPS_B ,
Table: CS_KB_CTXT_REPO_MAPS_B 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_CTXT_REPO_MAPS_B, object_name:CS_KB_CTXT_REPO_MAPS_B, status:VALID, product: CS - Service , description: This table stores the Relationship between a Tab and a Repository. This relationship is translated to a UI tab in the KM Search Module. The mapping order controls how the search framework orders the result tabs when displaying the search re , implementation_dba_data: CS.CS_KB_CTXT_REPO_MAPS_B ,
View: CS_SR_INCIDENT_ADDRESS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_INCIDENT_ADDRESS_V, object_name:CS_SR_INCIDENT_ADDRESS_V, status:VALID, product: CS - Service , description: This view has the address of the contacts for a service request. , implementation_dba_data: APPS.CS_SR_INCIDENT_ADDRESS_V ,
View: CS_SR_INCIDENT_ADDRESS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_INCIDENT_ADDRESS_V, object_name:CS_SR_INCIDENT_ADDRESS_V, status:VALID, product: CS - Service , description: This view has the address of the contacts for a service request. , implementation_dba_data: APPS.CS_SR_INCIDENT_ADDRESS_V ,
View: CS_CTR_ESTIMATION_METHODS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_CTR_ESTIMATION_METHODS_V, object_name:CS_CTR_ESTIMATION_METHODS_V, status:VALID, product: CS - Service , implementation_dba_data: APPS.CS_CTR_ESTIMATION_METHODS_V ,
View: CS_RA_ADDR_SHIP_RG_V 12.2.2
product: CS - Service , description: Customer Product Ship locations , implementation_dba_data: Not implemented in this database ,
View: CS_RA_ADDR_SHIP_RG_V 12.1.1
product: CS - Service , description: Customer Product Ship locations , implementation_dba_data: Not implemented in this database ,
View: CS_CTR_ESTIMATION_METHODS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_CTR_ESTIMATION_METHODS_V, object_name:CS_CTR_ESTIMATION_METHODS_V, status:VALID, product: CS - Service , implementation_dba_data: APPS.CS_CTR_ESTIMATION_METHODS_V ,
View: CS_RA_ADDR_INSTALL_RG_V 12.2.2
product: CS - Service , description: - Retrofitted , implementation_dba_data: Not implemented in this database ,
View: CS_RA_ADDR_INSTALL_RG_V 12.1.1
product: CS - Service , description: - Retrofitted , implementation_dba_data: Not implemented in this database ,
Lookup Type: CS_SR_SOURCE_PROGRAMS 12.1.1
product: CS - Service , meaning: Service Request Source Program Codes , description: Service Request Source Program Codes ,
Lookup Type: CS_SR_SOURCE_PROGRAMS 12.2.2
product: CS - Service , meaning: Service Request Source Program Codes , description: Service Request Source Program Codes ,
Lookup Type: CS_SR_CONTACT_TYPES 12.2.2
product: CS - Service , meaning: CS SR CONTACT TYPES , description: Contact types for a Service Request ,
Lookup Type: CS_SR_CONTACT_TYPES 12.1.1
product: CS - Service , meaning: CS SR CONTACT TYPES , description: Contact types for a Service Request ,
Table: CS_INCIDENTS_PURGE_STAGING 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_INCIDENTS_PURGE_STAGING, object_name:CS_INCIDENTS_PURGE_STAGING, status:VALID, product: CS - Service , description: This table is used as a staging table that would store all the SRs that need to be purged for a set of parameters. , implementation_dba_data: CS.CS_INCIDENTS_PURGE_STAGING ,
Table: CS_INCIDENTS_PURGE_STAGING 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_INCIDENTS_PURGE_STAGING, object_name:CS_INCIDENTS_PURGE_STAGING, status:VALID, product: CS - Service , description: This table is used as a staging table that would store all the SRs that need to be purged for a set of parameters. , implementation_dba_data: CS.CS_INCIDENTS_PURGE_STAGING ,
Lookup Type: NOTE_TYPE 12.2.2
product: CS - Service , meaning: Meaning N/A for : NOTE_TYPE ,
Table: CS_KB_REPO_PROPERTIES 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_REPO_PROPERTIES, object_name:CS_KB_REPO_PROPERTIES, status:VALID, product: CS - Service , description: This table stoes the Properties of a Repository (CS_KB_REPOSITORIES). A Repository Property contains additional information about the Repository. Data stored in this table is in the name-value format. , implementation_dba_data: CS.CS_KB_REPO_PROPERTIES ,
Table: CS_KB_REPO_PROPERTIES 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_REPO_PROPERTIES, object_name:CS_KB_REPO_PROPERTIES, status:VALID, product: CS - Service , description: This table stoes the Properties of a Repository (CS_KB_REPOSITORIES). A Repository Property contains additional information about the Repository. Data stored in this table is in the name-value format. , implementation_dba_data: CS.CS_KB_REPO_PROPERTIES ,
Lookup Type: NOTE_TYPE 12.1.1
product: CS - Service , meaning: Meaning N/A for : NOTE_TYPE ,
Table: CS_KB_SOLN_CATEGORIES_B 12.2.2
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_SOLN_CATEGORIES_B, object_name:CS_KB_SOLN_CATEGORIES_B, status:VALID, product: CS - Service , description: This table stores non-translated data defining a category for solutions. This is a self referencing, one to many, tree structure of categories and subcategories. Solutions are linked to categories via CS_KB_SET_LINKS. , implementation_dba_data: CS.CS_KB_SOLN_CATEGORIES_B ,
Table: CS_KB_SOLN_CATEGORIES_B 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_SOLN_CATEGORIES_B, object_name:CS_KB_SOLN_CATEGORIES_B, status:VALID, product: CS - Service , description: This table stores non-translated data defining a category for solutions. This is a self referencing, one to many, tree structure of categories and subcategories. Solutions are linked to categories via CS_KB_SET_LINKS. , implementation_dba_data: CS.CS_KB_SOLN_CATEGORIES_B ,
View: CS_SR_CONTACT_DETAILS_V 12.2.2
product: CS - Service , description: This view obtains the contact information such as Job Title, Address etc. for each of the contacts pertaining to a service request depending on the Caller Type i,e. ORGANIZATION / PERSON. , implementation_dba_data: Not implemented in this database ,
View: CS_SR_CONTACT_DETAILS_V 12.1.1
product: CS - Service , description: This view obtains the contact information such as Job Title, Address etc. for each of the contacts pertaining to a service request depending on the Caller Type i,e. ORGANIZATION / PERSON. , implementation_dba_data: Not implemented in this database ,
View: CS_SR_FULFIL_STATUS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_FULFIL_STATUS_V, object_name:CS_SR_FULFIL_STATUS_V, status:VALID, product: CS - Service , description: For a particular Source Object and Source Object Id, this View is used to retrieve the status of a submitted fulfillment request. , implementation_dba_data: APPS.CS_SR_FULFIL_STATUS_V ,
View: CS_SR_FULFIL_STATUS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_FULFIL_STATUS_V, object_name:CS_SR_FULFIL_STATUS_V, status:VALID, product: CS - Service , description: For a particular Source Object and Source Object Id, this View is used to retrieve the status of a submitted fulfillment request. , implementation_dba_data: APPS.CS_SR_FULFIL_STATUS_V ,
View: CS_SR_HZ_RELATIONSHIPS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_HZ_RELATIONSHIPS_V, object_name:CS_SR_HZ_RELATIONSHIPS_V, status:VALID, product: CS - Service , description: View for details of Related, Subject, Object party. , implementation_dba_data: APPS.CS_SR_HZ_RELATIONSHIPS_V ,
View: CS_SR_HZ_RELATIONSHIPS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_HZ_RELATIONSHIPS_V, object_name:CS_SR_HZ_RELATIONSHIPS_V, status:VALID, product: CS - Service , description: View for details of Related, Subject, Object party. , implementation_dba_data: APPS.CS_SR_HZ_RELATIONSHIPS_V ,
View: CS_SR_TYPE_MAPPING_V 12.2.2
product: CS - Service , description: This view contains the asssociation between the incident type, responsiblity, with a template. , implementation_dba_data: Not implemented in this database ,
View: CS_SR_TYPE_MAPPING_V 12.1.1
product: CS - Service , description: This view contains the asssociation between the incident type, responsiblity, with a template. , implementation_dba_data: Not implemented in this database ,
Lookup Type: TRANSACTION_TYPE 12.2.2
product: CS - Service , meaning: Transaction Type , description: Transaction Type ,
Lookup Type: TRANSACTION_TYPE 12.1.1
product: CS - Service , meaning: Transaction Type , description: Transaction Type ,
Table: CS_KB_SECTION_DETAILS 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_SECTION_DETAILS, object_name:CS_KB_SECTION_DETAILS, status:VALID, product: CS - Service , description: Not a generic feature. For OSS only. , implementation_dba_data: CS.CS_KB_SECTION_DETAILS ,
Table: CS_KB_LIB_SECTIONS 12.1.1
owner:CS, object_type:TABLE, fnd_design_data:CS.CS_KB_LIB_SECTIONS, object_name:CS_KB_LIB_SECTIONS, status:VALID, product: CS - Service , description: Not a generic feature. For OSS only. , implementation_dba_data: CS.CS_KB_LIB_SECTIONS ,