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Overview
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Overview

CSS_DEF_UWQ_V is a database view shipped within the CSS (Customer Support / Support) product family of Oracle E-Business Suite, documented in ETRM for releases 12.1.1 and 12.2.2. Its stated purpose is to expose defect and bug records in a shape suitable for integration with Universal Work Queue (UWQ), the framework used by Oracle's support and telephony applications to route, prioritize, and dispatch work items to agents. In that capacity the view functions as a reporting and integration contract rather than a transactional entity: external consumers and internal UWQ providers query it to obtain a flattened, human-readable projection of defect data, including status, severity, priority, ownership, and lifecycle attributes, without having to join the underlying normalized defect tables themselves.

The ETRM metadata records the product as "CSS - Support (obsolete)" and explicitly notes "Not implemented in this database." This is an important qualification. The view belongs to an older support/defect-tracking data model, and in many 12.1.1 and 12.2.2 environments it is either absent, invalid, or retained only for backward compatibility. The user search term phase_owner_id corresponds directly to a column in this view, which suggests the search originated from a query or integration mapping that referenced defect phase ownership.

Underlying Base Objects

The documented view text defines CSS_DEF_UWQ_V entirely over a single base view, CSS_DEF_DEFECTS_ALL_V. No base tables are documented for CSS_DEF_UWQ_V, and ETRM's "Referenced base objects" field lists none. The projection is a direct column selection with aliasing only; there is no WHERE clause, aggregation, or join in the outer definition.

Key Columns

Common Use Cases and Queries

Typical usage is to feed UWQ dispatch logic or to produce defect ownership reports by phase owner. A representative query isolating defects for a given phase owner is:

  • SELECT defect_number, summary, status_name, severity_name, priority_name, phase_name FROM css_def_uwq_v WHERE phase_owner_id = :owner_id AND status_name <> 'Closed' ORDER BY priority_name, filed_date;
  • Open-defect inventory by product and severity: SELECT product_description, severity_name, COUNT(*) FROM css_def_uwq_v GROUP BY product_description, severity_name;
  • Escalation review: SELECT defect_number, escalation_level_code, phase_owner_id, filed_date FROM css_def_uwq_v WHERE escalation_level_code IS NOT NULL;
  • Fix-revision reporting: SELECT fix_by_revision_desc, COUNT(*) FROM css_def_uwq_v GROUP BY fix_by_revision_desc;

Because ETRM records the view as obsolete and not implemented in the reference database, consumers should verify existence and validity with DBA_OBJECTS and DBA_VIEWS before relying on it, and treat any dependency on PHASE_OWNER_ID as legacy integration surface.