Search Results csc_response_center_pkg_v2




Overview
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Overview

APPS.CSC_RESPONSE_CENTER_PKG_V2 is a documented PL/SQL package body in the Oracle E-Business Suite Release 12.1.1 and 12.2.2 environments, classified under the "OTHER" API category by the ETRM repository. It belongs to the Customer Care (CSC) application family, specifically supporting the Response Center module, which is the component of Oracle Service that enables agents and customers to log, track, and manage service requests and interactions. The _V2 suffix indicates that this is the second-generation implementation of the package, reflecting a migration toward the TCA (Trading Community Architecture) model delivered by HZ (Oracle Customer Data Management) and HZ_PARTY_V2PUB, HZ_PARTY_CONTACT_V2PUB, HZ_RELATIONSHIP_V2PUB, and HZ_PERSON_INFO_V2PUB.

Functionally, the package serves as a programming interface layer for the Response Center module, exposing record type definitions and standardized missing-value constants that allow calling code to construct and manipulate Trading Community Architecture records consistently. It is primarily a helper and type-definition package rather than a transactional workflow engine.

Key Procedures and Functions

The package exposes 31 documented procedures and functions. Among these, the first group handles utility purposes:

Additional documented accessors include GET_ACCOUNT_REC_TYPE, GET_CUST_PROFILE_REC_TYPE, GET_PERSON_REC_TYPE, GET_CUST_ACCT_ROLES_REC_TYPE, GET_ACCT_SITE_REC_TYPE, GET_ACCT_SITE_USES_REC_TYPE, GET_CUST_ACCT_RELATE_REC_TYPE, GET_PARTY_REC_TYPE, GET_PHONE_REC_TYPE, GET_EMAIL_REC_TYPE, GET_WEB_REC_TYPE, GET_EDI_REC_TYPE, GET_TELEX_REC_TYPE, GET_CONTACT_POINTS_REC_TYPE, GET_CONT_POINTS_PREF_REC_TYPE, and GET_PARTY_SITE_REC_TYPE. Each returns the corresponding TCA record type structure from the HZ V2 public APIs.

Tables Accessed

The documented metadata does not list explicit tables accessed via APPS synonyms. As a package built on the HZ V2 public API record types, its direct data interaction would flow through the HZ schema package interfaces rather than direct SQL against base tables. The effective data targets are the TCA entity structures represented by HZ_PARTY, HZ_CUST_ACCOUNT, HZ_CUST_ACCT_SITE, HZ_CONTACT_POINT, HZ_PERSON_INFO, and HZ_RELATIONSHIP, accessed indirectly through the V2PUB API packages.

Usage Notes

This package is referenced by one other package. It is typically invoked from Oracle Service / TeleService forms, Response Center UI code, and custom PL/SQL extensions that build TCA record structures before calling the HZ V2 public APIs. The GET_*_REC_TYPE functions provide a defensive programming pattern: rather than constructing record types inline, callers obtain a properly typed, pre-initialized record from this package, reducing null-pointer and type-mismatch errors. Developers integrating with Response Center functionality, particularly for creating or updating parties, customer accounts, contacts, and contact points, will encounter this package as the canonical type-holder for CSC Response Center V2 integrations.