Search Results cug_launch_workflow_pvt




Overview
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Overview

CUG_LAUNCH_WORKFLOW_PVT is a private PL/SQL package owned by the APPS schema in Oracle E-Business Suite. The "CUG" prefix associates it with the Customer User Group / customer relationship management functional area, while the "_PVT" suffix designates it as a private API package. Private API packages in EBS are internal implementation layers that sit beneath public or product-facing APIs; they are not intended for direct invocation by external or customer-developed code, but rather are called by the corresponding public API, form logic, or other internal components that share the same functional boundary.

The package exists to launch an Oracle Workflow process in the context of a customer service incident. Based on the object naming and its dependency on Workflow-related constructs and the CS (Customer Service / Service) incident tables, it encapsulates the logic required to initiate a workflow associated with an incident record. The ETRM metadata confirms the package is VALID in the 12.1.1 / 12.2.2 environment and that it depends on the APPS.FND_API package and the SYS.STANDARD package.

Key Procedures and Functions

The documented metadata identifies exactly one callable program unit within this package:

  • LAUNCH_WORKFLOW — The single documented procedure/function. Its name and business context indicate that it initiates the launching of an Oracle Workflow process. In the Service (CS) domain, workflow is commonly used to drive incident lifecycle events, notifications, approvals, and status transitions. This routine encapsulates the internal steps required to raise the workflow, resolve the relevant process identifier, and hand off to the Workflow engine. The ETRM listing documents no explicit parameter list, so callers should consult the actual package specification in the database for exact signature details before attempting invocation.

No other procedures or functions are documented for this package. The complete "Package" and "Package Body" sections in the documentation are present but contain no additional named subprograms beyond LAUNCH_WORKFLOW.

Tables Accessed

The documented dependencies show the following tables referenced through APPS synonyms:

  • CS_INCIDENTS_ALL_B — The base table for customer service incidents (the "_B" suffix denoting the base-table variant of the CS_INCIDENTS_ALL entity). The package reads incident context from this table to determine the record against which the workflow should be launched.
  • CS_WF_PROCESS_ID_S — A Service application table holding workflow process identifier configuration (the "_S" suffix denoting a sequence/seed or setup table). This is used to resolve the appropriate workflow process to invoke for a given incident or business scenario.
  • DUAL — The standard Oracle single-row utility table, typically used for expression evaluation, sequence lookups, or conditional logic within the PL/SQL body.

Usage Notes

As a private package, CUG_LAUNCH_WORKFLOW_PVT should not be called directly from custom code, concurrent programs, or forms. ETRM metadata records that it is referenced by zero other packages, meaning it is not part of a documented package-to-package call chain; instead it is most likely invoked from within Service forms, concurrent processing logic, or the associated public CUG API layer that shares the same functional namespace. Any Object Navigator or form event that triggers incident workflow initiation would route through this private routine.

Because private packages may change signature, naming, and internal logic between EBS releases or patches without public notice, integrators and developers requiring workflow launch behavior against Service incidents should use the supported public API layer rather than referencing this package directly. The package carries a status of VALID in the documented 12.2.2 environment, indicating that the compiled specification and body are present and consistent with their dependencies on FND_API and Standard.