Search Results ieu_consts_pub




Overview
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Overview

IEU_CONSTS_PUB is a public PL/SQL package body owned by the APPS schema in Oracle E-Business Suite. It belongs to the Interactive E-Business User Interface (IEU) module, which underpins the Universal Work Queue (UWQ) and related interaction-management infrastructure used by contact center and telephony-enabled deployments. The package supplies constant definitions and lightweight helper logic that other IEU components depend upon, centralizing enumerated values, lookup constants, and configuration invariants so that callers do not embed literals directly. Because the object type is a package body, the implementation is paired with a package specification (IEU_CONSTS_PUB) that exposes the public contract, while the body holds the executable PL/SQL and any private declarations. The ETRM record confirms the body is VALID on the documented release, indicating it compiles cleanly against its declared dependencies.

Key Procedures and Functions

The ETRM documentation excerpt for this object lists no individually documented procedures or functions, and the package's API classification is PUB. In practice, a constants package of this name is dominated by declared constants and simple accessor routines rather than transactional business APIs. The absence of documented subprograms in the metadata should be read as a documentation gap, not as proof that no callable units exist; the body may still define private helpers used internally, or expose public functions whose signatures are recorded only in the specification. Consultants performing impact analysis should consult the package specification in the target environment to enumerate the actual public interface, since the body alone does not define the callable contract.

Tables Accessed

Two base tables are documented as referenced through APPS synonyms: IEO_SVR_TYPES_B and IEU_UWQ_MEDIA_TYPES_B. Both are "_B" tables, the base (non-translated) tables in a standard EBS MLS pair, which implies corresponding "_TL" translation tables exist for their descriptive columns. IEO_SVR_TYPES_B holds server type definitions used by the interaction/telephony server framework, while IEU_UWQ_MEDIA_TYPES_B stores the media type definitions that classify work items and interactions within the Universal Work Queue, such as voice, e-mail, chat, or web callback. A constants package that resolves or exposes these identifiers would query the tables to obtain the canonical code values used throughout the IEU layer, ensuring consistency between configuration data and application logic.

Usage Notes

IEU_CONSTS_PUB is intended for programmatic consumption rather than direct end-user invocation. It is not exposed through a concurrent program or a standard Oracle Forms window in its own right; instead it is called from other PL/SQL units, database triggers, workflow activities, and custom extensions that need the IEU constant set. The dependency metadata states that the body references IEU_CONSTS_PUB (its own specification) and STANDARD, and is referenced by four other packages, confirming it functions as a lower-level utility consumed by higher-level IEU logic. The body is not referenced by any database object, so it is not itself a dependency target for other database constructs. When extending or troubleshooting IEU/UWQ behavior in 12.1.1 or 12.2.2, verify that any customization respects the constant values defined here, because changing them to non-standard values can break dependent packages silently. Always validate the body after patching, since an invalid constants package will cascadingly invalidate its four dependent packages.