Search Results jtf_task_contacts

Overview

The JTF_TASK_CONTACTS table is a core data object within the Oracle E-Business Suite CRM Foundation (JTF) module. It functions as the central repository for storing contact information associated with specific customers for a given task. Its primary role is to establish and maintain the relationship between a task, defined in the JTF_TASKS_B table, and the customer contact person (a party) from the Trading Community Architecture (TCA) registry. This table is essential for linking service, sales, or other CRM activities to the specific individuals involved, enabling detailed tracking and communication history.

Key Information Stored

The table's structure is designed to link task, contact, and related metadata. The primary key, TASK_CONTACT_ID, uniquely identifies each contact association for a task. Two critical foreign key columns define its core relationships: TASK_ID, which links to the JTF_TASKS_B table to identify the parent task, and CONTACT_ID, which links to the HZ_PARTIES table to identify the specific contact person. While the full column list is not detailed in the provided metadata, typical columns in such a junction table would include attributes to define the contact's role for the task (e.g., primary, secondary), creation dates, and the identifier of the creator. The table serves as a parent to the JTF_TASK_PHONES table, which stores multiple phone numbers for each task contact record.

Common Use Cases and Queries

This table is pivotal for reporting and operational queries related to task participants. A common use case is generating a list of all contacts associated with a specific task or project for communication purposes. Another is analyzing customer interaction history by joining through tasks. A typical query pattern retrieves contact details for a task:

• SELECT jtc.task_contact_id, ht.party_name, ht.party_number FROM jtf_task_contacts jtc, hz_parties ht, jtf_tasks_b jtb WHERE jtc.contact_id = ht.party_id AND jtc.task_id = jtb.task_id AND jtb.task_number = '<Task_Number>';

For reporting, it is frequently joined with JTF_TASKS_B, HZ_PARTIES, and related TCA tables to create comprehensive task contact lists or customer interaction summaries.

Related Objects

JTF_TASK_CONTACTS sits at the intersection of task management and customer data. Its key relationships, as defined by its foreign keys, are fundamental:

• JTF_TASKS_B: The primary parent table. The TASK_ID foreign key ensures every contact association is for a valid task.
• HZ_PARTIES: The source of the contact's identity. The CONTACT_ID foreign key points to the TCA registry, ensuring data integrity and leveraging the centralized customer model.
• JTF_TASK_PHONES: A key child table. The JTF_TASK_CONTACTS table's primary key (TASK_CONTACT_ID) is referenced by JTF_TASK_PHONES, allowing multiple phone numbers to be stored per task contact record.