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Overview
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Overview

CS_SR_OWNERS_SEARCH_V is a reporting and integration view owned by the APPS schema in Oracle E-Business Suite, classified under the Service (CS) product family. Its documented purpose is to retrieve the owner name of a service request (SR). Rather than resolving the owner from a single table, the view presents a consolidated, de-normalized list of all valid owner candidates across three resource categories: employees, support groups, and support teams. This design supports Service Request ownership assignment, LOV (list of values) population, and cross-module reporting where the identity of an SR owner must be displayed or validated without direct knowledge of the underlying resource model.

The view becomes relevant in both Oracle EBS 12.1.1 and 12.2.2, where the Service Request ownership framework and the JTF resource foundation tables coexist and share the same structure. Because it is a view over language-enabled (TL) and secured resource objects, it transparently applies language filtering and employee-level access restrictions, making it suitable for direct querying in reports and custom forms without additional security joins.

Underlying Base Objects

The view is defined as a UNION ALL of three SELECT statements, each sourcing a different class of owner. The documented referenced base objects are:

Each branch restricts the LANGUAGE column of the TL table to USERENV('LANG'), ensuring that resource names are returned in the session's current language. The group and team branches are additionally constrained to usage type 'SUPPORT', which limits the returned owners to those eligible for supporting service requests. The synonym mappings point to the underlying JTF resource tables in the APPS schema.

Key Columns

The view exposes exactly three columns:

  • RESOURCE_ID — the unique identifier of the owner. Depending on the branch, this is a RESOURCE_ID, GROUP_ID, or TEAM_ID. It is the surrogate key used for assignment and foreign-key style joins.
  • RESOURCE_NAME — the display name of the owner. For employees it is derived from SOURCE_NAME; for groups and teams it is the translated GROUP_NAME or TEAM_NAME.
  • RESOURCE_TYPE — a literal discriminator with one of three values: 'RS_EMPLOYEE', 'RS_GROUP', or 'RS_TEAM'. This column is essential for disambiguating identical or overlapping IDs across resource classes.

Common Use Cases and Queries

The view is typically consumed to populate owner LOVs, to look up a name from a stored owner ID and type, or to list all assignable owners. A representative query returning all owners is:

SELECT RESOURCE_ID, RESOURCE_NAME, RESOURCE_TYPE FROM APPS.CS_SR_OWNERS_SEARCH_V;

To retrieve only support teams in the current language:

SELECT RESOURCE_ID, RESOURCE_NAME FROM APPS.CS_SR_OWNERS_SEARCH_V WHERE RESOURCE_TYPE = 'RS_TEAM';

To resolve a specific owner's name where the ID and type are known from an SR assignment:

SELECT RESOURCE_NAME FROM APPS.CS_SR_OWNERS_SEARCH_V WHERE RESOURCE_ID = :owner_id AND RESOURCE_TYPE = :owner_type;

Because the employee branch reads from a secured resource view, results respect resource-level security. The reference to JTF_RS_TEAMS_TL in the definition explains why searches for that object commonly lead to this view; the team branch is one of the three constituent sources combined here.