Search Results cs_contacts




Overview
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Overview

The CS_CONTACTS table is a core data object within the Oracle E-Business Suite Service (CS) module. It functions as a central repository for storing and managing contact information associated with various serviceable entities. Its primary role is to establish and maintain relationships between parties (customers, employees, or other resources) and service-related objects, such as customer products or installed bases. This linkage is fundamental for service request management, contract administration, and field service operations, enabling the system to identify and communicate with the correct individuals or roles tied to a specific asset or service agreement.

Key Information Stored

The table's structure is designed to capture the identity and context of a contact. The primary key, CS_CONTACT_ID, uniquely identifies each contact record. A critical column is CONTACT_ID, which serves as a foreign key to the JTF_RS_RESOURCE_EXTNS table, linking the contact to a specific resource or person defined in the Trading Community Architecture (TCA) model. The SOURCE_OBJECT_ID column links the contact to its parent entity, such as a customer product record in the CS_CUSTOMER_PRODUCTS_ALL table. While the provided metadata does not list all columns, typical data stored includes contact type classifications, relationship codes (e.g., primary, secondary), start and end dates for the contact relationship, and reference information to the source object's type and table.

Common Use Cases and Queries

A primary use case is identifying all contacts associated with a specific customer product for support or warranty purposes. For reporting, it is common to join this table with customer product and party information. A typical query pattern involves filtering by the source object and joining to resource details.

  • Find Contacts for a Product: SELECT cc.cs_contact_id, r.resource_name FROM cs_contacts cc, jtf_rs_resource_extns r WHERE cc.source_object_id = :p_product_id AND cc.contact_id = r.resource_id;
  • Audit Trail Analysis: The table has a direct relationship with CS_CP_PARTIES_AUDIT, allowing historical tracking of changes to contact assignments for auditing and compliance reporting.

Related Objects

CS_CONTACTS is a hub within a network of key service tables. Its most significant relationships, as documented, are:

  • JTF_RS_RESOURCE_EXTNS: Provides the detailed person or resource information (name, contact methods) for the CONTACT_ID.
  • CS_CUSTOMER_PRODUCTS_ALL: A major parent entity where SOURCE_OBJECT_ID references a product instance.
  • CS_CP_PARTIES_AUDIT: Dependent on CS_CONTACTS, this audit table tracks changes to contact-party relationships over time, using CS_CONTACT_ID as a foreign key (CP_PARTY_ID).

This structure ensures data integrity and supports comprehensive service lifecycle management by connecting assets, people, and service history.