Search Results cs_sr_allowed_statuses




Overview
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Overview

The CS_SR_ALLOWED_STATUSES table is a core data object within the Oracle E-Business Suite (EBS) Service (CS) module, specifically for versions 12.1.1 and 12.2.2. It functions as the foundational repository for defining permissible Service Request (SR) statuses within a configurable status management framework. Its primary role is to store the mapping between a defined status group and the specific incident statuses that are considered valid members of that group. This table is essential for enforcing business rules that govern which statuses can be used in specific contexts and for enabling controlled status transitions, thereby ensuring data integrity and process adherence in the service request lifecycle.

Key Information Stored

The table's structure centers on linking a status group to an incident status. The primary key, ALLOWED_STATUS_ID, uniquely identifies each mapping record. The two critical foreign key columns are STATUS_GROUP_ID, which references a defined status group from CS_SR_STATUS_GROUPS_B, and INCIDENT_STATUS_ID, which references a valid service request status from the CS_INCIDENT_STATUSES_B table. Each record effectively declares that a particular INCIDENT_STATUS_ID is an allowable status for a given STATUS_GROUP_ID. This design allows administrators to create reusable sets of statuses for different service request types or business flows.

Common Use Cases and Queries

A primary use case is the validation of status assignments during service request creation or update, ensuring users can only select statuses configured for the request's status group. It is also critical for defining and validating status transition rules. Common queries involve listing all allowable statuses for a specific group or identifying which groups a particular status belongs to. For example, to find all permitted statuses for a status group named 'WARRANTY_CLAIMS', a typical SQL pattern would be:

  • SELECT cisb.NAME FROM cs_sr_allowed_statuses asas, cs_sr_status_groups_b cssg, cs_incident_statuses_b cisb WHERE asas.status_group_id = cssg.status_group_id AND asas.incident_status_id = cisb.incident_status_id AND cssg.name = 'WARRANTY_CLAIMS';

Reporting use cases often involve auditing status rule configurations or troubleshooting issues where a required status is unavailable in a given process.

Related Objects

The CS_SR_ALLOWED_STATUSES table is central to the status rule architecture, with documented relationships to several key tables:

  • CS_SR_STATUS_GROUPS_B: Linked via CS_SR_ALLOWED_STATUSES.STATUS_GROUP_ID. This is the parent table defining the status group entity.
  • CS_INCIDENT_STATUSES_B: Linked via CS_SR_ALLOWED_STATUSES.INCIDENT_STATUS_ID. This is the master table of all defined service request status codes.
  • CS_SR_STATUS_TRANSITIONS: This table has two foreign key relationships to CS_SR_ALLOWED_STATUSES. It uses FROM_ALLOWED_STATUS_ID and TO_ALLOWED_STATUS_ID to define permissible status change paths, ensuring transitions occur only between statuses that are both members of the relevant status group.