Search Results cs_sr_event_actions




Overview
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Overview

The CS_SR_EVENT_ACTIONS table is a core configuration table within the Oracle E-Business Suite Service (CS) module, specifically for releases 12.1.1 and 12.2.2. It functions as a junction or association table that defines the valid relationships between Service Request (SR) events and corresponding actions. This table is essential for the application's business logic, governing which automated or manual actions can be triggered in response to specific events that occur during the lifecycle of a service request. By maintaining these associations, it enables structured workflow automation and ensures that only permissible actions are available for a given event, enforcing data integrity and process consistency.

Key Information Stored

The table's structure is relatively simple, as its primary purpose is to store association pairs. The two critical columns, which together form the table's primary key, are EVENT_CODE and ACTION_CODE. The EVENT_CODE column stores a reference to a specific event defined in the CS_SR_EVENT_CODES_B table, such as 'SR_CREATED' or 'SR_UPDATED'. The ACTION_CODE column stores a reference to a permissible action defined in the CS_SR_ACTION_CODES_B table, such as 'CREATE_TASK' or 'SEND_EMAIL'. The combination of these two codes creates a unique, valid event-action rule. The table does not store transactional data but rather the master list of allowed associations that transactional logic references.

Common Use Cases and Queries

The primary use case is to validate and determine which actions are available when an event is raised by the application or a user. For instance, when a service request's status changes, the system queries this table to identify all configured actions linked to that status change event. Common reporting or validation queries include listing all actions for a specific event or verifying if a particular event-action pair is active. A typical SQL pattern would involve joining to the referenced code tables to retrieve meaningful names:

  • SELECT evt.name event_name, act.name action_name FROM cs_sr_event_actions assoc, cs_sr_event_codes_b evt, cs_sr_action_codes_b act WHERE assoc.event_code = evt.event_code AND assoc.action_code = act.action_code ORDER BY 1, 2;
  • Administrators may also query this table to audit or modify the setup of SR workflow rules, ensuring the correct business processes are automated.

Related Objects

The CS_SR_EVENT_ACTIONS table has direct, documented foreign key relationships with two foundational code tables, as provided in the ETRM metadata. These relationships are critical for understanding its dependencies and for constructing accurate joins in queries.

  • CS_SR_EVENT_CODES_B: The EVENT_CODE column in CS_SR_EVENT_ACTIONS references this table. It provides the master list of all defined event types within the Service module.
  • CS_SR_ACTION_CODES_B: The ACTION_CODE column in CS_SR_EVENT_ACTIONS references this table. It contains the master list of all possible actions that can be performed.

These relationships enforce referential integrity, meaning an association cannot be created for an event or action that does not exist in the respective master code table. This table is a central link in the chain of objects that define and execute Service Request business rules.