Search Results kb_elem

Overview

The APPS.CS_SR_KB_NOTE_LINKS_V view is a consolidated, read-only reporting object within the Oracle E-Business Suite Service (CS) and Knowledge Base (KB) modules. Its principal function is to unify three distinct sources of annotation and linkage data — free-form JTF notes, Knowledge Base element links, and Knowledge Base set links — into a single denormalized result set. By presenting these heterogeneous record types through a common column projection, the view allows downstream reports, concurrent programs, and integration interfaces to query note-like content and its associations without writing bespoke UNION queries against each underlying table.

In the context of EBS 12.1.1 and 12.2.2, the view resides in the APPS schema and inherits the standard multi-language, multi-organization handling conventions of the application. Each row is tagged with a RECORD_SOURCE_TYPE discriminator (JTF_NOTE, KB_ELEM, or the set-link branch) so that consumers can distinguish the origin of the record. This makes it a useful bridge for Help Desk, TeleService, and Knowledge Management reporting where user-entered notes intersect with structured knowledge content.

Underlying Base Objects

The view is defined as a three-way UNION ALL over the following documented base objects:

JTF_NOTES_B and JTF_NOTES_TL — the base and translation tables for JTF notes (the "sticky note" style annotations).
FND_LOOKUPS and CS_LOOKUPS — lookup views supplying meanings for note type and note status codes.
CS_KB_ELEMENT_LINKS, CS_KB_ELEMENTS_B, CS_KB_ELEMENTS_TL, and CS_KB_ELE_TYPE_LINKS — the Knowledge Base element and element-link structures.
CS_KB_SET_LINKS, CS_KB_SETS_B, CS_KB_SETS_VL, and CS_KB_SET_TYPES_VL — the Knowledge Base set and set-link structures.
FND_GLOBAL — the package used (via USERENV('LANG') semantics) to enforce language filtering on translated columns.

Because the referenced objects are predominantly synonyms pointing to the underlying CS and JTF tables, the view is tightly coupled to the Service Knowledge Base data model. Note that CS_KB_SETS_VL and CS_KB_SET_TYPES_VL are themselves views, introducing an additional layer of indirection for the set branch.

Key Columns

ID — the primary identifier of the source record (note ID, element ID, or set ID).
APP_OBJ_ID / APP_OBJ_CODE — the application object the note or link is associated with.
NOTE_TYPE_CODE / NOTE_TYPE_MEANING — the classified type of the note, resolved through JTF_NOTE_TYPE lookup codes.
NOTE / NOTES — the textual content drawn from the translation table.
NOTE_STATUS / NOTE_STATUS_MEANING — lifecycle status derived from the JTF_NOTE_STATUS lookup.
TRUE_STMT — a constant discriminator column used in the note branch.
RECORD_SOURCE_TYPE — identifies the originating structure (JTF_NOTE or KB_ELEM).
CREATION_DATE, CREATED_BY, LAST_UPDATE_DATE, LAST_UPDATED_BY, LAST_UPDATE_LOGIN — standard EBS audit columns, essential for change tracking and incremental extracts.
SOLUTION_ID, OUTCOME, SOLUTION_NUMBER — placeholder columns populated with nulls in the note branch, reserved for solution-oriented consumers.

Common Use Cases and Queries

Typical applications include extracting user-authored notes alongside KB element links for a given service request, auditing recent changes to note content, and feeding downstream reporting or archival processes. A representative query retrieving recently created notes and their meanings is shown below:

SELECT id, app_obj_id, app_obj_code, note_type_meaning,
       note, note_status_meaning, record_source_type, creation_date
FROM   apps.cs_sr_kb_note_links_v
WHERE  record_source_type = 'JTF_NOTE'
AND    creation_date >= TRUNC(SYSDATE) - 30
ORDER  BY creation_date DESC;

To inspect Knowledge Base element links for a specific object, the discriminator filter isolates that branch:

SELECT id, app_obj_id, note_type_code, note
FROM   apps.cs_sr_kb_note_links_v
WHERE  record_source_type = 'KB_ELEM'
AND    app_obj_id = :p_object_id;

Because the view is not indexed independently, performance depends on the predicates passed through to the underlying base tables; filtering on APP_OBJ_ID, CREATION_DATE, or RECORD_SOURCE_TYPE will generally allow the optimizer to prune branches of the UNION ALL. The view is read-only and cannot be used for DML; inserts and updates must target the base tables directly.

VIEW: APPS.CS_SR_KB_NOTE_LINKS_V 12.2.2
VIEW: APPS.CS_SR_KB_NOTE_LINKS_V 12.1.1
VIEW: APPS.CS_KB_INTEGRATION_V 12.2.2
VIEW: APPS.CS_KB_INTEGRATION_V 12.1.1
View: CS_SR_KB_NOTE_LINKS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_KB_NOTE_LINKS_V, object_name:CS_SR_KB_NOTE_LINKS_V, status:VALID, product: CS - Service , description: This view combines JTF notes with knowledge management element links and set links. Used by Oracle Support for integration from Service Requests to Knowledge Management. , implementation_dba_data: APPS.CS_SR_KB_NOTE_LINKS_V ,
VIEW: APPS.CSC_SR_KB_NOTE_LINKS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CSC.CSC_SR_KB_NOTE_LINKS_V, object_name:CSC_SR_KB_NOTE_LINKS_V, status:VALID,
View: CS_KB_INTEGRATION_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_KB_INTEGRATION_V, object_name:CS_KB_INTEGRATION_V, status:VALID, product: CS - Service , description: View combines JTF notes with knowledge management element links and set links. Used by Knowledge Management for integration from any application module. , implementation_dba_data: APPS.CS_KB_INTEGRATION_V ,
View: CSC_SR_KB_NOTE_LINKS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CSC.CSC_SR_KB_NOTE_LINKS_V, object_name:CSC_SR_KB_NOTE_LINKS_V, status:VALID, product: CSC - Customer Care , description: This view combines JTF notes with knowledge management element links and set links. Used by Oracle Support for integration from Service Requests to Knowledge Management. , implementation_dba_data: APPS.CSC_SR_KB_NOTE_LINKS_V ,
VIEW: APPS.CSC_SR_KB_NOTE_LINKS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CSC.CSC_SR_KB_NOTE_LINKS_V, object_name:CSC_SR_KB_NOTE_LINKS_V, status:VALID,
View: CSC_SR_KB_NOTE_LINKS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CSC.CSC_SR_KB_NOTE_LINKS_V, object_name:CSC_SR_KB_NOTE_LINKS_V, status:VALID, product: CSC - Customer Care , description: This view combines JTF notes with knowledge management element links and set links. Used by Oracle Support for integration from Service Requests to Knowledge Management. , implementation_dba_data: APPS.CSC_SR_KB_NOTE_LINKS_V ,
View: CS_KB_INTEGRATION_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_KB_INTEGRATION_V, object_name:CS_KB_INTEGRATION_V, status:VALID, product: CS - Service , description: View combines JTF notes with knowledge management element links and set links. Used by Knowledge Management for integration from any application module. , implementation_dba_data: APPS.CS_KB_INTEGRATION_V ,
View: CS_SR_KB_NOTE_LINKS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_KB_NOTE_LINKS_V, object_name:CS_SR_KB_NOTE_LINKS_V, status:VALID, product: CS - Service , description: This view combines JTF notes with knowledge management element links and set links. Used by Oracle Support for integration from Service Requests to Knowledge Management. , implementation_dba_data: APPS.CS_SR_KB_NOTE_LINKS_V ,
VIEW: APPS.CS_SR_KB_NOTE_LINKS_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_KB_NOTE_LINKS_V, object_name:CS_SR_KB_NOTE_LINKS_V, status:VALID,
VIEW: APPS.CS_SR_KB_NOTE_LINKS_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_SR_KB_NOTE_LINKS_V, object_name:CS_SR_KB_NOTE_LINKS_V, status:VALID,
VIEW: APPS.CS_KB_INTEGRATION_V 12.2.2
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_KB_INTEGRATION_V, object_name:CS_KB_INTEGRATION_V, status:VALID,
VIEW: APPS.CS_KB_INTEGRATION_V 12.1.1
owner:APPS, object_type:VIEW, fnd_design_data:CS.CS_KB_INTEGRATION_V, object_name:CS_KB_INTEGRATION_V, status:VALID,
eTRM - CSC Tables and Views 12.2.2
description: Translation table to Store Drilldown details for a profile variable. This stores the column and table names for the drilldown form. Also stores the object_code, which provides the form_function to drilldown ,
eTRM - CSC Tables and Views 12.1.1
description: Translation table to Store Drilldown details for a profile variable. This stores the column and table names for the drilldown form. Also stores the object_code, which provides the form_function to drilldown ,
eTRM - CS Tables and Views 12.1.1
description: Table to store web conference details for an SR. ,
eTRM - CS Tables and Views 12.2.2