Search Results populate_agent_status_bin




Overview
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Overview

BIX_REAL_TIME_BINS_PKG is a real-time data mart maintenance package owned by the APPS schema in Oracle E-Business Suite. It is part of the BIX (eBusiness Intelligence / Interaction Center Intelligence) product family, which supports Oracle's Interaction Center and customer intelligence reporting infrastructure. The package is responsible for populating bin tables that aggregate and summarize real-time interaction and agent statistics, which are then consumed by analytical dashboards, real-time monitoring screens, and historical reporting in the eBusiness Intelligence suite.

The package is declared with AUTHID CURRENT_USER, meaning its procedures execute with the privileges of the invoking user rather than the definer. The header revision (115.17, dated 2003/01/10) reflects a mature code line carried forward into both EBS 12.1.1 and 12.2.2. From an API classification standpoint, the package is categorized as OTHER, indicating it is an internal utility package rather than a public, formally supported open interface.

Key Procedures and Functions

The package exposes two documented procedures, both accepting a single optional p_context parameter. p_context allows the caller to scope the population logic—for example, by a particular runtime or organizational context—so that a single procedure can serve multiple invocation scenarios without requiring separate code paths.

  • POPULATE_BIN — The primary bin population routine. It reads from the source staging and classification tables and writes aggregated records into the BIX_DM_BIN table. This procedure forms the core of the real-time data mart refresh cycle.
  • POPULATE_AGENT_STATUS_BIN — The procedure specifically referenced by the user's search. It targets agent status data, aggregating real-time agent activity from CCT_AGENT_RT_STATS (and related classification tables) into a bin representation used by agent performance and workforce monitoring reports.

No functions are documented. Neither the header excerpt nor the ETRM metadata exposes the internal parameter signatures beyond the optional p_context; callers should therefore invoke these procedures by name only and treat parameter defaults as authoritative.

Tables Accessed

The package references six tables (via APPS synonyms), reflecting both its source inputs and its target outputs:

  • BIX_DM_BIN — The destination bin/data mart table where summarized results are stored.
  • CCT_AGENT_RT_STATS — Real-time agent statistics captured by the Telephony/Interaction Center layer; the principal source for POPULATE_AGENT_STATUS_BIN.
  • CCT_CLASSIFICATIONS and CCT_MEDIA_ITEMS — Classification and media dimension tables that categorize interactions and agents for bin grouping.
  • IEU_SH_ACTIVITIES and IEU_SH_SESSIONS — Interaction session and activity tables used to associate agent activity with session context.

Usage Notes

Because ETRM records 0 dependent packages, BIX_REAL_TIME_BINS_PKG is not part of a formal PL/SQL call hierarchy. It is typically invoked by concurrent programs, scheduled background jobs, or the real-time Interaction Center runtime to refresh bin data on a defined interval. Custom code may call the procedures directly, but given the AUTHID CURRENT_USER declaration, the invoking schema must have the necessary grants on the underlying BIX and CCT tables. As an internal utility package, it is subject to change without notice and should not be treated as a stable integration point.