Search Results csd_repairs

The CSD_REPAIRS table in Oracle E-Business Suite (EBS) versions 12.1.1 and 12.2.2 is a critical data structure within the Oracle Customer Service (CSD) module, specifically designed to manage repair order transactions. This table serves as the central repository for repair-related information, capturing details such as repair orders, statuses, item information, customer data, and service history. Below is a detailed analysis of its structure, functionality, and integration within Oracle EBS.

1. Table Structure and Key Columns

The CSD_REPAIRS table contains columns that store essential repair order attributes. Key columns include:

• REPAIR_ID: Primary key uniquely identifying each repair order.
• REPAIR_NUMBER: User-friendly identifier for the repair order.
• STATUS_CODE: Tracks the repair lifecycle (e.g., "Pending," "In Progress," "Completed").
• INVENTORY_ITEM_ID: References the repaired item in MTL_SYSTEM_ITEMS_B.
• CUSTOMER_ID: Links to HZ_CUST_ACCOUNTS for customer details.
• CREATION_DATE and LAST_UPDATE_DATE: Audit columns for tracking changes.
• RETURN_MATERIAL_AUTHORIZATION_ID: Tracks RMA associations.

2. Functional Role in Oracle EBS

The CSD_REPAIRS table supports end-to-end repair order processing:

• Repair Order Creation: Stores initial repair requests, including item details, fault descriptions, and service level agreements (SLAs).
• Workflow Integration: Interfaces with Oracle Workflow to automate approvals, status updates, and notifications.
• Inventory Integration: Syncs with Oracle Inventory (MTL_* tables) for item availability, replacements, and serial number tracking.
• Financial Tracking: Captures cost data for billing and accounting via ties to Oracle Receivables (RA_* tables).

3. Integration with Other Modules

The table interacts with multiple EBS modules:

• Oracle Service Contracts (OKS): Links repairs to contract terms for warranty validation.
• Oracle Depot Repair: Shares data with CSD_REPAIR_ESTIMATES and CSD_REPAIR_LINES for part/labor estimates.
• Oracle Advanced Pricing: Applies pricing rules via QP_* tables.
• Oracle Order Management: References sales orders (OE_ORDER_HEADERS_ALL) for linked transactions.

4. Customization and Extensions

In EBS 12.1.1 and 12.2.2, the table can be extended via:

• Descriptive Flexfields (DFFs): Adds context-sensitive fields (e.g., custom repair attributes).
• API-Based Extensions: Oracle's CSD_REPAIRS_PUB API enables programmatic updates.
• Triggers/Views: Custom logic can be implemented via database triggers or derived views.

5. Data Security and Access

Access to CSD_REPAIRS is controlled through:

• Oracle Function Security: Grants repair-specific privileges via responsibilities.
• VPD (Virtual Private Database): Row-level security in EBS 12.2.2 restricts data by org or user.
• Audit Trails: Changes are logged in FND_AUDIT_SCHEMA for compliance.

6. Performance Considerations

For optimal performance:

• Indexes on REPAIR_ID, STATUS_CODE, and INVENTORY_ITEM_ID are critical.
• Partitioning (in 12.2.2) improves query performance for large datasets.
• Materialized views can aggregate repair metrics for reporting.

Conclusion

The CSD_REPAIRS table is a foundational component of Oracle EBS's service management framework, enabling efficient repair order processing, cross-module integration, and scalability. Its design aligns with Oracle's best practices for data integrity, security, and extensibility, making it indispensable for organizations leveraging EBS 12.1.1 or 12.2.2 for service operations.