Search Results customer_response_reason




Overview
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Overview

APPS.AR_CUST_CALLS_V is a reporting and integration view in the Oracle E-Business Suite Receivables (AR) module. It presents collections-related customer call records, joining the transactional call log to customer, party, site, collector, reason, and note information. Because the underlying call data is stored across several normalized tables (AR_CUSTOMER_CALLS plus Trading Community Architecture (TCA) and Receivables lookup tables), the view flattens these relationships into a single denormalized result set suitable for reports, concurrent programs, Oracle Reports, OAF pages, and external integrations. It is owned by APPS and is intended primarily for read access.

The view is particularly relevant to the user search term customer_response_reason, because the CUSTOMER_RESPONSE_REASON lookup type is hard-coded into the view definition. This lookup provides the meaning of the reason code stored on each call, exposed through the AR_LOOKUPS join.

Underlying Base Objects

The documented base objects referenced by the view are: ARPT_SQL_FUNC_UTIL (package), AR_COLLECTORS (synonym), AR_CUSTOMER_CALLS (synonym), AR_LOOKUPS (view), AR_NOTES (synonym), HZ_CUST_ACCOUNTS (synonym), HZ_CUST_ACCOUNT_ROLES (synonym), HZ_CUST_SITE_USES (synonym), HZ_PARTIES (synonym), and HZ_RELATIONSHIPS (synonym).

The primary driving table is AR_CUSTOMER_CALLS (aliased CC). It is joined to:

The ARPT_SQL_FUNC_UTIL package supplies the GET_LOOKUP_MEANING call used to translate the AR_CALL_STATUS code into a readable status. All joins other than the collector and account-owner relationships are outer joins, so calls lacking a contact, site, note, or reason still appear.

Key Columns

  • ROWID — the row identifier from AR_CUSTOMER_CALLS (CC.ROWID).
  • NAME — the collector name from AR_COLLECTORS.
  • CALL_DATE — the date of the customer call.
  • GET_LOOKUP_MEANING('AR_CALL_STATUS', STATUS) — the translated call status (function call exposed as an unnamed column).
  • Contact name — concatenation of PERSON_FIRST_NAME (40 chars) and PERSON_LAST_NAME (50 chars) via SUBSTRB.
  • L.MEANING — the meaning of the customer response reason code, sourced from the CUSTOMER_RESPONSE_REASON lookup.
  • N.TEXT — note text associated with the call.
  • PARTY_NAME — the customer/party name.
  • ACCOUNT_NUMBER — the customer account number.
  • LOCATION — the site use location.
  • CUSTOMER_CALL_ID, CUSTOMER_ID, SITE_USE_ID — primary and foreign key identifiers.
  • LAST_UPDATED_BY, LAST_UPDATE_DATE, LAST_UPDATE_LOGIN, CREATED_BY, CREATION_DATE — standard WHO audit columns.

Common Use Cases and Queries

Typical use cases include collections call reporting, customer response analysis by reason, and integration extracts into data warehouses. A report may group calls by the customer response reason to measure dispute, promise-to-pay, or complaint drivers.

SELECT customer_call_id,
       name,
       call_date,
       party_name,
       account_number,
       location,
       meaning      AS response_reason
FROM   apps.ar_cust_calls_v
WHERE  call_date >= TRUNC(SYSDATE) - 30
ORDER BY call_date DESC;

SELECT meaning, COUNT(*)
FROM   apps.ar_cust_calls_v
WHERE  call_date BETWEEN :p_from AND :p_to
GROUP BY meaning;

Because the view exposes the CUSTOMER_RESPONSE_REASON lookup meaning directly, reporting on customer response reason does not require re-joining AR_LOOKUPS. Note that the view name is a singular "CALLS_V" and its columns are positional in part; integrations should reference columns by position or alias rather than relying on the unnamed lookup-meaning column name.