Search Results jtf_task_reason_codes




Overview
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Overview

APPS.JTF_ESCALATION_TASK_V is an Oracle E-Business Suite (EBS) reporting and integration view that exposes escalated task records from the CRM/TeleService task framework. It is defined in the APPS schema and is available in EBS 12.1.1 and 12.2.2. The view presents a denormalized, user-facing projection of task data combined with descriptive lookup meanings and customer/party context, so that consumers do not need to join the underlying lookup and party tables themselves.

The view is restricted to escalation tasks: its WHERE clause filters on T.TASK_TYPE_ID = 22 and on NVL(T.DELETED_FLAG,'N') = 'N', so only non-deleted escalation-type tasks are returned. It also resolves the enabled lookup meanings for escalation level and reason code, making the view well suited to operational dashboards and escalation reporting.

Underlying Base Objects

The view is defined over a mix of base tables, synonyms, and other views. The documented referenced objects are:

All customer-side joins use the outer-join (+) syntax, so tasks survive even where party, account, site, or location data is missing.

Key Columns

Common Use Cases and Queries

Typical uses include escalation aging reports, reason-code distribution analysis, owner workload reporting, and integration extracts into external systems. The view is commonly queried directly in BI Publisher reports and custom concurrent programs.

  • Open escalations with reason and level meanings: 
    SELECT TASK_NUMBER, TASK_NAME, ESCALATION_LEVEL, MEANING_1,
       REASON_CODE, PARTY_NAME, CREATION_DATE
FROM   APPS.JTF_ESCALATION_TASK_V
WHERE  ACTUAL_END_DATE IS NULL;
  • Count escalations grouped by reason code: 
    SELECT REASON_CODE, R_MEANING, COUNT(*)
FROM   APPS.JTF_ESCALATION_TASK_V
GROUP  BY REASON_CODE, R_MEANING;
  • Escalation tasks linked to a specific customer: 
    SELECT TASK_NUMBER, PARTY_NAME, ACCOUNT_NUMBER, STATUS_NAME
FROM   APPS.JTF_ESCALATION_TASK_V
WHERE  CUSTOMER_ID = :p_party_id;

Because the view already resolves lookup and party data, it eliminates the need to join FND_LOOKUPS (JTF_TASK_REASON_CODES, JTF_TASK_ESC_LEVEL) and the HZ tables in downstream queries. Note that the two meaning columns may collide in name in some client tools; aliasing them explicitly is recommended.