Search Results jtf_task_uwq_pvt




Overview
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Overview

JTF_TASK_UWQ_PVT is a private PL/SQL package body in the APPS schema that supports the Oracle EBS Task Manager and Universal Work Queue (UWQ) infrastructure. Its documented API classification is PVT (private), indicating that it is intended for internal consumption by the Task/UWQ framework rather than as a public integration point for customer extensions. In Oracle EBS 12.1.1 and 12.2.2, the package encapsulates utility logic used to resolve a resource's primary contact information — specifically the primary phone number and primary e-mail address — from the task and contact data model. This information is used to enrich task records, work queue listings, and related notification or interaction flows.

The package body is documented as VALID in the ETRM repository and depends on a small, focused set of APPS objects. It is referenced by three other packages within the application, confirming its role as a shared internal helper rather than an entry point exposed to end users or external systems.

Key Procedures and Functions

The ETRM metadata documents two callable units within the package body:

  • GET_PRIMARY_PHONE — Returns the primary telephone number associated with a given task/contact context. It determines which phone record should be treated as the "primary" contact point by consulting the task phone and contact point data, thereby providing a single, normalized telephone value for downstream consumption by the work queue and task presentation layers.
  • GET_PRIMARY_EMAIL — Returns the primary e-mail address for the same context. It applies equivalent resolution logic against the contact point data to yield the preferred e-mail address, complementing GET_PRIMARY_PHONE so that callers obtain a consistent set of contact attributes.

The ETRM record does not publish parameter lists for these units. Consistent with the private classification and their role as lookups, they are typically invoked with an identifier (such as a task or contact identifier) and return the resolved value; however, parameter signatures should be confirmed against the deployed source in the target instance rather than assumed.

Tables Accessed

The package body reads from the following APPS tables (referenced through synonyms):

  • JTF_TASK_CONTACTS — Associates tasks with their contacts, forming the starting point for resolving which contact party applies to a task.
  • JTF_TASK_PHONES — Stores telephone numbers linked to tasks/contacts; queried to derive the primary phone value.
  • HZ_CONTACT_POINTS — The TCA (Trading Community Architecture) contact points table, which holds phone, e-mail, and other point-of-contact records; queried to resolve the primary e-mail address and to validate or enrich phone data.

These tables reflect a read-only access pattern: the procedures resolve and return existing contact information rather than creating or maintaining task or contact records. The package also references a view, JTF_TASK_UWQ_MYOWN_V, which supports the "My Own" work queue filtering paradigm, and it calls the SYS.STANDARD package for base PL/SQL types. The metadata notes that JTF_TASK_UWQ_PVT is not referenced by any database object (no triggers, views, or other stored objects depend on it), though three application packages invoke it.

Usage Notes

Because JTF_TASK_UWQ_PVT is classified as a private (PVT) API, it should not be treated as a supported public interface for custom development. It is invoked internally by the Task Manager and Universal Work Queue components — most likely from the forms-based task window, the UWQ self-service pages, and higher-level task/UWQ packages that need the primary phone and e-mail for display or routing decisions. The "MYOWN" view dependency indicates a role in rendering personalized work queue listings where the resource's own contact details are surfaced.

In both 12.1.1 and 12.2.2, the object remains valid and consistent with the TCA contact model. Customizations that require primary contact resolution should preferably call supported public APIs or query the underlying TCA/JTF tables directly; adopting JTF_TASK_UWQ_PVT in custom code risks breakage on patching because Oracle does not guarantee the stability of private package signatures. Debugging or data-quality investigations involving missing or incorrect primary phone/e-mail values on tasks can, however, usefully trace through this package to identify whether the discrepancy originates in JTF_TASK_CONTACTS, JTF_TASK_PHONES, or HZ_CONTACT_POINTS.