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Overview
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Overview

The AST_CUSTOMER_UWQ_LOV_V view is an Oracle E-Business Suite database object owned by the APPS schema and delivered as part of the AST (TeleSales) product family. It is a purpose-built List of Values (LOV) view, designed to feed the Universal Work Queue (UWQ) and related TeleSales agent-facing screens with a denormalized, display-ready list of customers. Rather than exposing raw HZ_PARTIES columns, the view flattens party identity, address, and certification attributes into a consistent set of columns prefixed IEU_LOV_COL, which is the naming convention used by the Interaction Center / IEU LOV framework. In EBS 12.1.1 and 12.2.2 the view remains valid and is referenced by concurrent programs, forms-based LOVs, and OAF regions that require a queryable customer picker. Its role in reporting and integration is largely that of a read-only lookup source: it provides a governed, profile-aware list of active parties that can be joined into custom reports, BI Publisher data templates, or REST/SOA data services without requiring the consumer to re-implement the underlying TCA join logic.

Underlying Base Objects

The documented metadata identifies four referenced base objects: HZ_PARTIES (synonym), FND_TERRITORIES_TL (synonym), AR_LOOKUPS (view), and the FND_PROFILE package. The view text confirms an outer join from HZ_PARTIES to FND_TERRITORIES_TL on country code, filtered by the session language via USERENV('LANG'), with a further outer join to AR_LOOKUPS on lookup type HZ_PARTY_CERT_LEVEL. The /*+ ORDERED USE_NL(P) */ hint forces the parties table to drive the join, and FND_PROFILE.VALUE('HZ_DISPLAY_CERT_LEVEL') is consulted in the ORDER BY clause to make sorting behavior configurable. Because HZ_PARTIES is the TCA registry of record, the view inherently inherits the trading community architecture's deduplication and party relationship model, though it deliberately restricts output to parties with STATUS = 'A' and PARTY_TYPE of organization or person.

Key Columns

The following columns are exposed and carry both functional and display significance:

Common Use Cases and Queries

Typical usage includes embedding the view in a custom LOV for TeleSales agent forms, joining it to HZ_CUST_ACCOUNTS for account-level reporting, or extracting customer certification data to a data warehouse. A representative query follows:

SELECT ieu_lov_col3 party_id, ieu_lov_col1 party_name, email_address, city, state, country_name, certification_meaning FROM apps.ast_customer_uwq_lov_v WHERE UPPER(ieu_lov_col1) LIKE UPPER('ACME%') ORDER BY 2;

Because the view is not indexed independently, performance depends on indexes on HZ_PARTIES; large implementations should filter on IEU_LOV_COL1 or PARTY_NUMBER to avoid full scans. The view is read-only and should not be used as a basis for DML.