Results for “caller_type”

AI-generated from documented ETRM metadata — verify critical details on the linked pages.

Overview

CS_SR_SYSTEMS_V is a reporting view owned by the APPS schema in Oracle E-Business Suite releases 12.1.1 and 12.2.2. It resides in the Service (CS) product family and is documented with a VALID status. The view consolidates data about customer systems — that is, the installed base assets registered against a customer — together with the corresponding party-level customer details. Its purpose is to provide a denormalized, query-ready projection that joins system definitions to the customer (party) record that owns them, so that service agents, reporting tools, and integration interfaces can retrieve system identity, descriptive text, and caller/contact attributes in a single query.

The view is read-only and exposes no DML capability. It is typically consumed by Oracle Service responsibility queries, SR (Service Request) context lookups, and custom reports that need to render a customer's installed systems. Because it already joins across the CSI and HZ schemas, it removes the need for report authors to manually reconcile the customer account, party, and system entities.

Underlying Base Objects

Per the documented ETRM 12.2.2 metadata, CS_SR_SYSTEMS_V references three objects:

• CSI_SYSTEMS_VL (VIEW) — the multi-language systems view supplying the system identifier, name, and description. It is the primary driver of the result set.
• HZ_CUST_ACCOUNTS (SYNONYM) — the customer account table, joining to the systems view via the customer identifier.
• HZ_PARTIES (SYNONYM) — the party table, supplying name, number, contact, and address data.

The join condition links CSI_SYSTEMS_VL.CUSTOMER_ID to HZ_CUST_ACCOUNTS.CUST_ACCOUNT_ID, and HZ_CUST_ACCOUNTS.PARTY_ID to HZ_PARTIES.PARTY_ID. Because the referenced HZ objects are exposed as APPS synonyms, the view can be referenced from any schema granted access to the APPS layer, without qualifying the underlying HZ base tables directly.

Key Columns

• SYSTEM_ID — unique identifier of the system record.
• NAME / DESCRIPTION — the system name and its descriptive text.
• PARTY_NAME / PARTY_NUMBER — the customer's party name and party number.
• PARTY_ID — party identifier, useful for downstream joins to other HZ views.
• EMAIL_ADDRESS — the customer's email address.
• ADDRESS — a concatenated address built from ADDRESS1 through ADDRESS4, semicolon-delimited by DECODE logic.
• CITY, STATE, PROVINCE, COUNTRY, POSTAL_CODE — individual address attributes.
• CALLER_TYPE — derived via DECODE on PARTY_TYPE, returning 'PERSON' or 'ORGANIZATION'.
• KNOWN_AS — the party's known-as alias.

Common Use Cases and Queries

The view supports SR triage screens that must display a system together with its owning customer, service dashboards aggregating systems by customer, and integration extracts feeding CRM or field-service systems. A typical query retrieving a system and its customer context is:

• SELECT system_id, name, description, party_name, party_number, caller_type FROM cs_sr_systems_v WHERE party_number = :p_party_number;
• SELECT s.name, s.party_name, s.city, s.country FROM cs_sr_systems_v s WHERE s.system_id = :p_system_id;
• SELECT caller_type, COUNT(*) FROM cs_sr_systems_v GROUP BY caller_type;

Note that the searched term csi_systems_vl is the underlying multi-language view, while CS_SR_SYSTEMS_V is the reporting wrapper that adds customer and party context.