Results for “problem_code”
50+ results
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This table will contain the resolution code search criteria details. The resolution code -> search criteria association details will be stored in CS_SR_RES_CODE_MAPPING_DETAIL table.
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View: CS_NEW_INCIDENTS_V_SEC 12.2.2
This is a secured view created on top of the view CS_NEW_INCIDENTS_V
APPS.CS_NEW_INCIDENTS_V_SEC·↳ CSC_HZ_PARTIES_SELF_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_SR_REPORT_V 12.1.1
This view is used in Service Request Summary/Detail report.
APPS.CS_SR_REPORT_V·↳ CSICUMPI_PUB·↳ CS_CUSTOMER_PRODUCTS·↳ CS_INCIDENTS_ALL_VL·Explore CS module →
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This is the detail table. This table will contain the resolution code -> search criteria association details.
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Service Request
APPS.CS_SERVICE_REQUEST_PUB_V·↳ CSI_ITEM_INSTANCES·↳ CS_INCIDENTS_ALL_TL·↳ CS_INCIDENTS_B_SEC·Explore CS module →
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This table Service Request Resolution quality summary for agents and groups
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This table Service Request Resolution quality summary for agents and groups
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View: CS_SR_UWQ_V 12.2.2
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_B·Explore CS module →
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View: CS_SR_UWQ_LABEL_V 12.2.2
This view is a dummy view and will be used for creating label nodes in UWQ.
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This view will be used as the base view for the duplicate check window in SR and SR tab
APPS.CS_SR_DUPLICATE_CHECK_V·↳ CS_INCIDENTS_ALL_VL·↳ CS_INCIDENT_STATUSES_VL·↳ CS_INCIDENT_TYPES_VL·Explore CS module →
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This view lists the mapping of problem codes to service request types and inventory items.
APPS.CS_SR_PROB_CODE_MAPPING_V·↳ CS_INCIDENT_TYPES_VL·↳ CS_LOOKUPS·↳ CS_SR_PROB_CODE_MAPPING_DETAIL·Explore CS module →
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This view will be used as the base view for the duplicate check window in SR and SR tab
APPS.CS_SR_DUPLICATE_CHECK_V·↳ CS_INCIDENTS_ALL_VL·↳ CS_INCIDENT_STATUSES_VL·↳ CS_INCIDENT_TYPES_VL·Explore CS module →
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This table will store the mapping between template group and request type, product and product category.
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View: CS_SR_UWQ_V 12.1.1
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_B·Explore CS module →
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View: CS_SR_UWQ_TEAM_V 12.2.2
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_TEAM_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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This table will store the mapping between template group and request type, product and product category.
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Used by the Service Request Workflow
APPS.CS_INCIDENTS_WORKFLOW_V·↳ CSICUMPI_PUB·↳ CS_CUSTOMER_PRODUCTS·↳ CS_INCIDENTS_ALL_VL·Explore CS module →
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View: CS_NEW_INCIDENTS_V 12.1.1
This is a simplified version of view CS_INCIDENTS_V
APPS.CS_NEW_INCIDENTS_V·↳ CSC_HZ_PARTIES_SELF_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_B·Explore CS module →
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View: CS_SR_REPORT_V 12.2.2
This view is used in Service Request Summary/Detail report.
APPS.CS_SR_REPORT_V·↳ CSICUMPI_PUB·↳ CS_CUSTOMER_PRODUCTS·↳ CS_INCIDENTS_ALL_VL·Explore CS module →
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This is the problem code mapping detail table. This table will contain the problem code -> search criteria association details.
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This is the problem code mapping detail table. This table will contain the problem code -> search criteria association details.
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This is the detail table. This table will contain the resolution code -> search criteria association details.
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View: CS_SR_UWQ_LABEL_V 12.1.1
This view is a dummy view and will be used for creating label nodes in UWQ.
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This table will contain the resolution code search criteria details. The resolution code -> search criteria association details will be stored in CS_SR_RES_CODE_MAPPING_DETAIL table.
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This table has the mappings of all the problem codes to SR types and Inventory items.
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This table has the mappings of all the problem codes to SR types and Inventory items.
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View: CS_NEW_INCIDENTS_V_SEC 12.1.1
This is a secured view created on top of the view CS_NEW_INCIDENTS_V
APPS.CS_NEW_INCIDENTS_V_SEC·↳ CSC_HZ_PARTIES_SELF_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_NEW_INCIDENTS_V 12.2.2
This is a simplified version of view CS_INCIDENTS_V
APPS.CS_NEW_INCIDENTS_V·↳ CSC_HZ_PARTIES_SELF_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_B·Explore CS module →
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View: CS_SR_TERRITORY_V 12.1.1
This view shows information about Service Request, and this is being used by Territory Management.
APPS.CS_SR_TERRITORY_V·↳ CS_INCIDENTS_ALL_B·↳ CS_INCIDENTS_ALL_TL·↳ HZ_CONTACT_POINTS·Explore CS module →
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Service Request
APPS.CS_SERVICE_REQUEST_PUB_V·↳ CSI_ITEM_INSTANCES·↳ CS_INCIDENTS_ALL_TL·↳ CS_INCIDENTS_B_SEC·Explore CS module →
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This view lists the mapping of problem codes to service request types and inventory items.
APPS.CS_SR_PROB_CODE_MAPPING_V·↳ CS_INCIDENT_TYPES_VL·↳ CS_LOOKUPS·↳ CS_SR_PROB_CODE_MAPPING_DETAIL·Explore CS module →
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View: CS_SR_TASK_TERRITORY_V 12.2.2
This view shows combined information of Service Request and task , and this is being used by Territory Management.
APPS.CS_SR_TASK_TERRITORY_V·↳ CS_INCIDENTS_ALL_B·↳ CS_INCIDENTS_ALL_TL·↳ HZ_CONTACT_POINTS·Explore CS module →
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View: CS_SYSTEM_SR_LINKS_V 12.1.1
APPS.CS_SYSTEM_SR_LINKS_V·↳ CS_INCIDENTS_ALL_VL·↳ CS_SYSTEMS_ALL_VL·↳ CS_SYSTEM_SR_LINKS·Explore CS module →
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View: CS_INCIDENTS_ALL_VL 12.1.1
Multi-lingual view for CS_INCIDENTS_ALL_B and CS_INCIDENTS_ALL_TL tables.
APPS.CS_INCIDENTS_ALL_VL·↳ CS_INCIDENTS_ALL_B·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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Used by the Service Request Workflow
APPS.CS_INCIDENTS_WORKFLOW_V·↳ CSICUMPI_PUB·↳ CS_CUSTOMER_PRODUCTS·↳ CS_INCIDENTS_ALL_VL·Explore CS module →
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View: CS_SR_SEARCH_V 12.1.1
This view is used in the SR find window on Bali spread table
APPS.CS_SR_SEARCH_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·↳ CS_INCIDENTS_B_SEC·Explore CS module →
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This view lists the mapping of resolution codes to service request types and inventory items.
APPS.CS_SR_RES_CODE_MAPPING_V·↳ CS_INCIDENT_TYPES_VL·↳ CS_LOOKUPS·↳ CS_SR_RES_CODE_MAPPING_DETAIL·Explore CS module →
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This view lists the mapping of resolution codes to service request types and inventory items.
APPS.CS_SR_RES_CODE_MAPPING_V·↳ CS_INCIDENT_TYPES_VL·↳ CS_LOOKUPS·↳ CS_SR_RES_CODE_MAPPING_DETAIL·Explore CS module →
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View: CS_SR_UWQ_GROUP_V 12.1.1
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_GROUP_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_SR_UWQ_GROUP_V 12.2.2
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_GROUP_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_SYSTEM_SR_LINKS_V 12.2.2
APPS.CS_SYSTEM_SR_LINKS_V·↳ CS_INCIDENTS_ALL_VL·↳ CS_SYSTEMS_ALL_VL·↳ CS_SYSTEM_SR_LINKS·Explore CS module →
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View: CS_SR_TERRITORY_V 12.2.2
This view shows information about Service Request, and this is being used by Territory Management.
APPS.CS_SR_TERRITORY_V·↳ CS_INCIDENTS_ALL_B·↳ CS_INCIDENTS_ALL_TL·↳ HZ_CONTACT_POINTS·Explore CS module →
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View: CS_SR_TASK_TERRITORY_V 12.1.1
This view shows combined information of Service Request and task , and this is being used by Territory Management.
APPS.CS_SR_TASK_TERRITORY_V·↳ CS_INCIDENTS_ALL_B·↳ CS_INCIDENTS_ALL_TL·↳ HZ_CONTACT_POINTS·Explore CS module →
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View: CS_SR_SEARCH_V 12.2.2
This view is used in the SR find window on Bali spread table
APPS.CS_SR_SEARCH_V·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·↳ CS_INCIDENTS_B_SEC·Explore CS module →
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View: CS_SR_SEARCH_NO_CONT_V 12.2.2
This view is used in the SR find window on Bali spread table and in the Service History Bali Spreadtable of SR Tab
APPS.CS_SR_SEARCH_NO_CONT_V·↳ CSI_ITEM_INSTANCES·↳ CS_INCIDENTS_ALL_TL·↳ CS_INCIDENTS_B_SEC·Explore CS module →
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View: CS_SR_UWQ_EMPLOYEE_V 12.2.2
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_EMPLOYEE_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_SR_UWQ_EMPLOYEE_V 12.1.1
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_EMPLOYEE_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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View: CS_SR_UWQ_TEAM_V 12.1.1
This view is used by the UWQ (Universal Work Queue) to query up Service Requests against the user logged in. The view is a snapshot of information like Status, Severity, Escalation.
APPS.CS_SR_UWQ_TEAM_V·↳ CSI_ITEM_INSTANCES·↳ CS_HZ_SR_CONTACT_POINTS·↳ CS_INCIDENTS_ALL_TL·Explore CS module →
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This table stores non-translated audit information for service requests.
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This table stores non-translated audit information for service requests.